Official UK procurement notice
NNC- Enterprise Telephony · UK public procurement notice
Authority: North Northamptonshire Council (Local council)
What is being bought
Published requirement descriptionNorth Northamptonshire Council (hereafter referred to as the "Council") is seeking a suitably qualified and experienced Supplier to provide enterprise telephony, including IT infrastructure, architecture, and contact centre.
To provide a cloud-hosted Software as a Service (hereafter referred to as "SaaS") telephony solution that will provide the functionality detailed in this Specification and all supporting documents, as well as software licence, support & maintenance, upgrade paths, and roadmap.
To provide the Council with modern and flexible software services that meet customer's needs, without technical staff requiring bespoke telephony knowledge and skills.
To provide the Council with a unified capable telecommunication solution that meets the requirements of this Specification and all supporting documents. Based on current demand across the Council estate, there are approximately 4,100 calls received daily into Customer Services, departmental extensions and extensions associated with individual members of staff. Using this figure gives a projected twelve-month figure of 1,074,382 calls received. For outbound calls, the figures are approximately 2,120 daily and 551,358 yearly.
The Supplier must oversee implementation of the technology and co-ordinate activities through the Council's project management team. The implementation will include all aspects of the product including assistance as required, to deploy and configure software. Porting of the Council's existing number ranges, and implementation of all required set-up for call centre and hunt / call groups.
Training for technical administrative staff, Learning & Development training staff, super users/change champions and the provision of training documentation for all other users.
To enable integration with inhouse compatibilities such as Microsoft Teams, Outlook, Income management system, Revenues and Benefits system, payment systems and the Customer Relationship Management system for customer services to increase efficiency and can scale to meet the needs of the Council.
The Contract will run for a minimum of thirty-six (36) Months, with the option for two (2) further twelve (12) Month extensions, in essence a maximum sixty (60) Month Contract.
Suppliers identified on the Crown Commercial Service (hereafter referred to as "CCS") Network Services 2 (RM3808) framework agreement will be engaged directly to understand whether they wish to take part in this mini competition.
CPV: Radio, television, communication, telecommunication and related equipment · Telecommunications services
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded contract - This means that the contract has been awarded to a supplierAwarded
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Radio, television, communication, telecommunication and related equipment - 32000000
Telecommunications services - 64200000
Location of contract
East Midlands
Value of contract
£3,000,000
Procurement reference
NNC00000236
Published date
6 December 2022
Closing date
19 September 2022
Closing time
12pm
Contract start date
3 January 2023
Contract end date
2 January 2028
Contract type
Service contract
Procedure type
Call-off from a framework agreement
What is a call-off from a framework agreement?
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
North Northamptonshire Council (hereafter referred to as the "Council") is seeking a suitably qualified and experienced Supplier to provide enterprise telephony, including IT infrastructure, architecture, and contact centre.
To provide a cloud-hosted Software as a Service (hereafter referred to as "SaaS") telephony solution that will provide the functionality detailed in this Specification and all supporting documents, as well as software licence, support & maintenance, upgrade paths, and roadmap.
To provide the Council with modern and flexible software services that meet customer's needs, without technical staff requiring bespoke telephony knowledge and skills.
To provide the Council with a unified capable telecommunication solution that meets the requirements of this Specification and all supporting documents. Based on current demand across the Council estate, there are approximately 4,100 calls received daily into Customer Services, departmental extensions and extensions associated with individual members of staff. Using this figure gives a projected twelve-month figure of 1,074,382 calls received. For outbound calls, the figures are approximately 2,120 daily and 551,358 yearly.
The Supplier must oversee implementation of the technology and co-ordinate activities through the Council's project management team. The implementation will include all aspects of the product including assistance as required, to deploy and configure software. Porting of the Council's existing number ranges, and implementation of all required set-up for call centre and hunt / call groups.
Training for technical administrative staff, Learning & Development training staff, super users/change champions and the provision of training documentation for all other users.
To enable integration with inhouse compatibilities such as Microsoft Teams, Outlook, Income management system, Revenues and Benefits system, payment systems and the Customer Relationship Management system for customer services to increase efficiency and can scale to meet the needs of the Council. Additional information: This procurement is being managed and awarded through the Mini Competition option of Lot 4 (Inbound Telephony Services) of the Crown Commercial Service Framework Agreement for Network Services 2 (Ref No. RM3808).
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 6 Jan 2023, 11:38 GMT
- Last source update
- 6 Jan 2023, 11:38 GMT
- Authority reference
NNC00000236- FTS notice number
2023/S 000-000359- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-039573Find a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
This procurement is being managed and awarded through the Mini Competition option of Lot 4 (Inbound Telephony Services) of the Crown Commercial Service Framework Agreement for Network Services 2 (Ref No. RM3808).
Publisher note: This procurement was managed and awarded through the Mini Competition option of Lot 4 (Inbound Telephony Services) of the Crown Commercial Service Framework Agreement for Network Services 2 (Ref No. RM3808).
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| 8x8 UK Limited | £1,169,838 † | — | Awarded |
Contracts
Contract 000359-2023-1 · 8x8 UK Limited
- Signed
- 6 Dec 2022
- Value
- £1,169,838
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High Court of England and WalesReview body
Bidders & participating suppliers
1 commercial party on the notice- 8x8 (UK) LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.