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planning
Official procurement procedure

NHS Urgent & Emergency Care (UEC) Managed Telephony Services

Communications infrastructure
Communications network
IP telephone services
+5 more
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: NHS England: "NHS Urgent & Emergency Care (UEC) Managed Telephony Services". Published status: planning. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNHS EnglandScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: NHS England
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for NHS England. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
22.8Bids / Report
7.7% of reports have one bid
Supplier ConcentrationModerate Concentration
Anna FreudTop vendor: 29.6% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 859 active published awards; 13 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Anna Freud1 win£5,862,540
Anglia Ruskin University1 win£4,809,159
NHS Shared Business Services Limited1 win£4,393,727
Pearson Professional Assessments Limited1 win£4,374,320
Timewise Foundation CIC1 win£166,667
Procedure terms
Contracting AuthorityNHS England
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published14 Jul 2026, 16:35 BST
Last source update14 Jul 2026, 16:35 BST
Recurring procurementNot published
ClassificationCommunications infrastructure, Communications network, IP telephone services, Network infrastructure, Telecommunications network, Telecommunications services, Telephone and data transmission services, Telephone network maintenance services
Delivery areaLocation not published
OCIDocds-h6vhtk-0655b6
What is being bought
NHS England is undertaking further preliminary market engagement to inform the potential development of a future procurement for NHS 111, 119 and 999 National Managed Telephony Infrastructure Services pending a procurement for the required and related services, anticipated to be conducted during 2027/28. For the purposes of the engagement, the services are separated into the following Lots. Lot A – Hosting and Routing (Inbound Services) Lot B – Contact Centre as a Service (CCaaS) - Cloud Services This stage of the preliminary market engagement invites interested parties to submit their response to a Request For information (RFI). Participation in this preliminary market engagement is voluntary and non-binding, not a commitment to procure, not part of any formal evaluation and not a condition of participation in any future procurement. No supplier will be advantaged or disadvantaged by choosing to participate or not participate. Any future procurement (if progressed) will be conducted in line with applicable public procurement legislation. The estimated contract dates are not defined at this stage; therefore the dates indicated in the Notice are for illustrative purposes only.
What changed
From the official release history
  1. Official notice release published
    14 Jul 2026, 16:35 BST
  2. Status changed to planning
    17 Feb 2026, 10:47 GMT
  3. Official notice release published
    17 Feb 2026, 10:47 GMT
  4. Buyer information updated
    17 Feb 2026, 10:47 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    14 Jul 2026, 16:35 BST
  2. Procedure published
    14 Jul 2026, 16:35 BST
  3. engagement
    31 Jul 2026, 23:59 BST · scheduled
    The intended engagement aims to inform the market on the scope of service requirements including potential delivery and commercial models, key risks, constraints, and to explore available solutions, innovation and social value offerings available in the market. This market engagement is part of a series of multi-supplier engagement sessions and information gathered will be used to support internal planning and decision making. To engage in the market engagement and submit a response to the RFI process, you are required to submit your completed RFI via the NHS England’s e-Tendering portal, Atamis by the closing date of 31st July 2026. The project on which to register can be found on Atamis by searching for C416100 Market Engagement - NHS 111 NHS Managed Services Telephony Infrastructure. To register on the NHS England’s e-Tendering portal and to access this opportunity, please go to https://health-family.force.com/s/Welcome. You can then search for the opportunity and access any further information.
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

NHS England

Contracting authority GB-PPON-PDPT-3135-BWWY
View buyer profile
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published