Find a TenderAwarded
Published 3 Jul 2023, 14:49 BST

Official UK procurement notice

NHS Sussex Non-Emergency Patient Transport service (NEPTS) 23.922 CAN

Official notice

Authority: NHS SUSSEX INTEGRATED CARE BOARD (Central government)

ServicesOpen procedureSME suitable
Published estimate£230,000,000exc. VAT
Submissions closed 4 Sept 2023awarded 26 Jul 2024
Awarded to ERS Transition Limited trading as EMED Group Limited

What is being bought

Published requirement description

NHS Sussex ICB (covering the patient population of West Sussex, Brighton & Hove, and East Sussex) are pleased to announce the award of a contract for a new Non-Emergency Patient

Transport Service from 1st April 2025.

  • Recurrence: 1/4/2031

CPV: Call centre · Special-purpose road passenger-transport services

The lotProcurement structure

single lot · no lot value published
Lot #1NHS Sussex ICB (covering the patient population of West Sussex, Brighton & Hove, and…AwardedRenewal

NHS Sussex ICB (covering the patient population of West Sussex, Brighton & Hove, and East Sussex) are pleased to announce the award of contract of a new Non-Emergency Patient Transport Service from 1st April 2025.

The aim of this service is to provide transport for eligible Sussex patients with a medical need, between their places of residence, primary, community, social care and acute settings transporting patients in safe, timely, comfortable and clinically appropriate transport without detriment to their medical condition. There is a need for the NEPTS Provider in the post-COVID pandemic to be able to respond to rapidly changing regional demand patterns to cater for the patient, the Acute Trusts and stakeholder partners.

The contract period will be for a period of 5 years commencing 1st April 2025. The Commissioners at their sole discretion, have an option to extend for a further 5 years (5+5). A standard NHS contract will be used for this service.

The annual financial envelope is £23 million pounds per year, so a total financial envelope of £230 million pounds over the maximum 10 year duration.

Delivery: South East · The service supports all patients registered with GP Practices in Sussex. ***NB: This service does not include Surrey as listed in the UKJ2 description, however some out of area work will be within scope where the patients home address or the required transport destination is outside of the ICB boundary.***
Extensions: £23,000,000 per annum. Primary period of 5 years with an additional 5 year extension period at the sole discretion of the Commissioner. · Primary period of 5 years with an additional 5 year extension period at the sole discretion of the Commissioner.Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 95%Social value: 5%
Published sub-criteria (8)
  • Service Delivery: 42%
  • Mobilisation: 10%
  • Reporting: 5%
  • Communications and Engagement: 10%
  • Workforce: 8%
  • Digital: 10%
  • Business Resilience and Service Continuity: 10%
  • Sustainability and Social value (also covered elsewhere): 5%
Published award criteria (9)
  • Service Delivery: 42
  • Mobilisation: 10
  • Reporting: 5
  • Communications and Engagement: 10
  • Workforce: 8
  • Digital: 10
  • Sustainability and Social value (also covered elsewhere): 5
  • Business Resilience and Service Continuity: 10
  • Assurance: Pass/Fail
Conditions of participation2
  • Suitability

    Appropriate CQC registration

  • Economic & financial standing

    Bidders are required to have a minimum annual turnover of £23 milllion (2022/23) to be eligible for award for this contract.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · 1/4/2031
First published
3 Jul 2023, 14:49 BST
Last source update
27 Aug 2024, 18:31 BST
Award evaluation window
4 Sept 2023 – …
Authority reference
23.922 CAN
FTS notice number
2024/S 000-027359
Classification (CPV)
Call centreSpecial-purpose road passenger-transport services
Delivery area
South East (UKJ2)
Official registry OCID
ocds-h6vhtk-03de4d Find a Tender
Review and risk notes
Review procedure

As described in VI.3, deadline for lodging of appeals should be in accordance with Regulation 87 and Regulation 91 of the 2015 Regulations.

Publisher note: This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner. Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. This opportunity is titled 'Sussex ICB Non-Emergency Patient Transport Service (NEPTS)' and Contract Ref C190470. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome. The services are deemed to be subject to the full regime of current EU procurement legislation and as such this tender will be conducted in accordance with, and governed by, the Public Contracts Regulations 2015. This contract will therefore be awarded in accordance with the provisions applicable in Section 5 (sub-section 7) of the Public Contracts Regulations 2015. The contracting authority intends to observe the provisions and 10 day standstill period described in the Public Contracts Regulations 2015.

How it was run

Official notice
Run through: Atamis (Health Family) · Who buys & how to bid on Atamis
Supplier login requiredLanguage: EN
Access & registration note: Free · one account PER buying organisation portal · password resets come "from Salesforce.com" (check spam)
Submission deadline
4 Sept 2023, 12:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
360 days from the deadline
Bids opened
4 Sept 2023, 12:01 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

4 Sept 2023 → 27 Aug 2024 · 3 dates
  1. Submission deadline
    4 Sept 2023, 12:00 BST
  2. Bids opened
    4 Sept 2023, 12:01 BST
  3. Notice published
    27 Aug 2024, 18:31 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    27 Aug 2024, 18:31 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £230,000,0001 contract exc. VAT
Bids received 51 from SMEs
Contracts signed 1latest 26 Jul 2024
Awarded toValueDateStatus
ERS Transition Limited trading as EMED Group LimitedSubcontracting: Elite Medical and Ambulance Services Ltd Registration number: 08510248 Registered or head office address: Unit 51 Granary Business Centre Broad Farm Hellingly, BN27 4DU Role: To provide Time-bound, same-day Discharge & transfer service as part of the RDTS requirements. Approximate % of contractual obligations assigned: ~ 19% of total annual contract value£230,000,000 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
5bids1——

Contracting authority & participating public bodies

NHS Sussex Integrated Care Board (ICB)

Contracting authorityCentral GovernmentBody governed by public lawHealth GB-NHS: QNX Sackville House, Brooks Close, LEWES, South East, BN7 2FXContact email Published organisation website ↗

Dispute resolution & review bodies

  • High CourtReview body London

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (1)

Official links; attachments are not copied

Tender pack and attachments

  • Technical selection criteriatenderTechnical selection criteria