Find a TenderAwarded
Published 18 Jul 2022, 11:29 BST

Official UK procurement notice

22_02_04 NHS Prescriptions, Cards & Print

Official notice

Authority: NHS Business Services Authority (Central government)

Framework agreementServicesOpen procedure
Framework ceiling (notional)£123,100,000framework ceiling, not attributable revenue · 1 value update
Submissions closed 11 May 2023awarded 15 Dec 2023
Next notice expected 9 Jan 2023
Framework period 4 yrsends 1 Jul 2028 · extension options published · starts 1 Jul 2024

What is being bought

Published requirement description

This framework agreement is for the NHSBSA and wider health family to provide and distribute secure forms, non secure forms, personalised printed products, NHS Cards, Health Insurance Cards.<br/>The Supplier will provide an online ordering portal and customer contact centre with catalogues to order secure and non secure forms:<br/><br/>The framework will be accessible by other Ordering Organisations:<br/>1) the NHS Business Services Authority (NHSBSA) and its successor bodies;<br/>1) NHS organisations in England and Wales. NHS Scotland and Health & Social Care Northern Ireland and any Crown Dependency which may join this Contract during its term.<br/>3) Department of Health and Social Care bodies and NHS bodies in existence at the time of this tender and those created under any NHS restructure; private sector organisations wishing to purchase permitted NHS printed products and wishing to use associated services (e.g private provider organisations);<br/>4) public sector bodies wishing to purchase permitted NHS printed products and wishing to use associated services;<br/>5) voluntary and third sector bodies and charities wishing to purchase permitted NHS printed products and wishing to use associated services; and<br/>6) Members of the Public wishing to receive individual HwHC products.<br/>Products purchased by Authorised Users which provide clinical or support services to NHS patients such as NHS England, NHS Wales and a range of other health organisations; including but not limited to Local Authorities, NHS Trusts, NHS Foundation Trusts, Integrated Care Boards, Health Boards, NHS Provider Organisations, Community Dentists, Pharmacists and Opticians, NHS Employers and the NHS in Scotland and Northern Ireland are to be ordered via the Supplier's online portal. The online ordering portal is accessed by in excess of 1k ordering organisations and more than 7.4k individual customers.

  • Recurrence: 2030 depending on whether options to extend are exercised.

CPV: Bespoke printed matter · Electronic information services · Health services · Printing and distribution services

How this framework works

From the published notice
Places
up to 1 suppliers · 2 bids received (2.0 per place) · 1 appointed (full)
Framework period
4 yrs from 1 Jul 2024, Return on investment

The lotProcurement structure

single lot · value published
Lot #1This framework agreement is for the NHSBSA and wider health family to provide secure…CancelledRenewal 4 yrsPublished value£123,100,000

This framework agreement is for the NHSBSA and wider health family to provide secure forms, non secure forms, personalised printed products, NHS Cards and Health Insurance Cards.<br/>The current requirement is to provide an agreement to produce and distribute personalised cards and/or paper certificates and/or digital exemptions and/or documentation for:<br/><br/>- Medical Exemption (Medex)<br/>- Tax Credits (TC)<br/>- European Health Insurance Card (EHIC)<br/>- Global Health Insurance Card (GHIC)<br/>- NHS Pension payroll information<br/>- Covid Pass<br/><br/>To provide an online ordering portal and customer contact centre with catalogues to order secure and non secure forms:<br/><br/>The Secure catalogue consists of prescription forms used in England and Wales and can either be personalised pads or non-personalised single sheets.<br/><br/>The Non-Secure catalogue consists of national products used across the NHS; these range from dental record cards to specialist neonatal screening cards, multipart patient record and information packs. In addition, the Help with Health Costs catalogue consists of a number of leaflets, posters and application forms which enable certain patients to receive financial assistance with elements of their healthcare.

Contract period: 1 Jul 2024 – 1 Jul 2028 (4 yrs)
Delivery: UK · The main place of performance is the UK however there are a number of EHIC and pensions payroll information to be distributed to addresses in the European Economic Area (EEA) each year
Extensions: This contract will be awarded for an initial 4 year term with the option to extend for a further 2 years. The initial start date of 01/07/2024 is the date of operational services commencement. It does not include the implementation period which is anticipated to commence in September 2023.Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 50%Price: 40%Social value: 10%
Published sub-criteria (3)
  • quality - technical: 50%
  • price: 40%
  • quality - Social Value: 10%
Published award criteria (3)
  • quality - technical: 50%
  • quality - Social Value: 10%
  • Price: 40%
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
  • “22_02_04 NHS Prescriptions, Cards & Print” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use the vehicle
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes · 2030 depending on whether options to extend are exercised.
First published
18 Jul 2022, 11:29 BST
Last source update
21 Dec 2023, 12:29 GMT
Award evaluation window
18 May 2023 – …
Authority reference
C76509
FTS notice number
2023/S 000-037669
Classification (CPV)
Bespoke printed matterElectronic information servicesHealth servicesPrinting and distribution services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-0352ea Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment

Publisher note: The framework will be accessible by other Ordering Organisations:<br/>1) the NHS Business Services Authority (NHSBSA)  and its successor bodies;<br/>1) NHS organisations in England and Wales. NHS Scotland and Health & Social Care Northern Ireland and any Crown Dependency which may join this Contract during its term.<br/>3) Department of Health and Social Care bodies and NHS bodies in existence at the time of this tender and those created under any NHS restructure; private sector organisations wishing to purchase permitted NHS printed products and wishing to use associated services (e.g private provider organisations);<br/>4) public sector bodies wishing to purchase permitted NHS printed products and wishing to use associated services;<br/>5) voluntary and third sector bodies and charities wishing to purchase permitted NHS printed products and wishing to use associated services; and<br/>6) Members of the Public wishing to receive individual HwHC products.<br/>Products purchased by Authorised Users which provide clinical or support services to NHS patients such as NHS England, NHS Wales and a range of other health organisations; including but not limited to Local Authorities, NHS Trusts, NHS Foundation Trusts, Integrated Care Boards, Health Boards, NHS Provider Organisations, Community Dentists, Pharmacists and Opticians, NHS Employers and the NHS in Scotland and Northern Ireland are to be ordered via the Supplier's online portal. The online ordering portal is accessed by in excess of 1k ordering organisations and more than 7.4k individual customers.<br/><br/>Please note that all dates and figures in this notice are approximate and subject to change.<br/><br/>Any resulting contract will be considered as a contract made in England according to English Law and will be subject to the exclusive jurisdiction of the English Courts;<br/><br/>Grouping of bidders may be required to form a separate limited liability company or other legal form and/or one that takes full responsibility and/or liability and/or confirm that each takes joint and several liability.<br/><br/>The Contracting Authority conducted pre-tender market engagement following the publication of a Prior Information Notice (PIN) 2022/S 000-019522 . The report outlining the findings of this exercise can be found at https://health-family.force.com/s/Welcome (search opportunities using system reference C76509 - Supplier Documents/PTME Report

How it was run

Official notice
Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis
Supplier login requiredLanguage: EN
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated

Tender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗

Appointment period ends
11 May 2023, 12:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Supplier levy on call-offs (max %)
document
Bid validity
2160 days from the deadline
Bids opened
18 May 2023, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

9 Jan 2023 → 1 Jul 2024 · 5 dates
  1. Next notice expected
    9 Jan 2023
  2. Admission / appointment period endsperiod end, not a bid countdown
    11 May 2023, 12:00 BST
  3. Bids opened
    18 May 2023, 12:00 BST
  4. Notice published
    21 Dec 2023, 12:29 GMT
  5. Contract starts
    1 Jul 2024, 00:00 BST

Notice history

5 events · 4 releases on Find a Tender · since 23 Mar 2023
  1. Published value updated to £123,100,000
    23 Mar 2023, 14:17 GMT
    was £100,000,000
  2. Status changed to active
    23 Mar 2023, 14:17 GMT
  3. Procurement method changed
    23 Mar 2023, 14:17 GMT
  4. Deadline published: 11 May 2023, 12:00 BST
    23 Mar 2023, 14:17 GMT
  5. Status changed to complete
    21 Dec 2023, 12:29 GMT
Published amendments (1 · 0 deadline changes)
WhenWhatBeforeAfterShift
—TextDescription of procurement · II.2.4.1—This PIN Pre-tender Market Engagement (PTME) and Request for Information (RFI) is to provide the market with information surrounding the opportunity for a framework agreement for the NHSBSA and wider health family to provide secure forms, non secure forms, NHS Cards, Health Insurance Cards and Healthy Start Prepaid Cards and obtain information from the market to inform the procurement and contract…

1 amendment published without a description.

Routine re-releases (4)
  • 2022-07: 1 release · 18 Jul 2022

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 1admitted to the panel · see the list ↓
Bids received 2
Contracts signed 1latest 15 Dec 2023

1 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

  • Contract 037669-2023-1

    Signed
    15 Dec 2023
    Value
    —
    Period
    … – 1 Jul 2028
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
2bids · 2 electronic——£125,846,418 – £125,846,418

Contracting authority & participating public bodies

NHS Business Services Authority

Contracting authorityCentral GovernmentBody governed by public lawGeneral public services Stella House, Goldcrest Way, Newburn Riverside, Newcastle upon Tyne, North East, NE15 8NYContact name, email Published organisation website ↗

Framework contractors & participating bidders

1 commercial party on the notice
  • XEROX (UK) LIMITEDFramework contractor00330754 Building 4 Uxbridge Business Park, Sanderson Road, Uxbridge, UK, UB8 1DHContact email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.