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AwardedFind a Tender · award

NHS London Emergency Department Digital Front Door solution

Buyer: London North West University Healthcare NHS Trust →

BuyerLondon North West University Healthcare NHS Trust
StatusAwarded
DeadlineNot published
ValueValue not published
Published8 Sept 2025

What is being bought

Provision of an e-Triage service across 5 emergency departments in London

Delivery location

UKI

Categories

Software package and information systems 48000000Information systems 48810000Clinical information system 48814400Software programming and consultancy services 72200000Programming services of systems and user software 72211000IT software development services 72212517

Lot details

Lot 1

G-Cloud 13 Lot 2, Direct Award Process. Additional information: Price was not the only award criteria as the Authority followed the contract award process under the G-Cloud 13 Framework. This involved the preparation of a set of requirements and undertaking a desktop capability assessment based on the application of search terms against the framework suppliers' solutions on the catalogue in line with the contract award process. The G-Cloud 13 Framework has expired and so the contract has been entered into under the replacement G-Cloud 14 Framework. The contract award process under G-Cloud 13 is the same as the process under G-Cloud 14.

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1Clinical information system, Programming services of systems and user software, Software programming and consultancy services, Software package and information systems, Information systemsNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 485,8981 median · 8.9 average (2,159 of 5,898 with a bid count)1.7 average (2,493 of 5,898 with named award suppliers)Not published
Same buyer17 median · 7 average (1 of 1 with a bid count)1 average (1 of 1 with named award suppliers)Not published
Delivery region: UKI3951 median · 9 average (146 of 395 with a bid count)1.9 average (172 of 395 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleAuthority followed the contract award process under the G-Cloud 13 Framework
Rationale classificationsThe procurement falls outside the scope of application of the directive
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

054725-2025-1

Statusactive
Value£1,191,668

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0595fd
Latest release ID054725-2025
Latest release timestampMon Sep 08 2025 14:09:44 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
8 Sept 2025award, contract054725-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "054725-2025",
  "tag": [
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  "bids": {
    "statistics": [
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      }
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  },
  "date": "2025-09-08T15:09:44+01:00",
  "ocid": "ocds-h6vhtk-0595fd",
  "buyer": {
    "id": "GB-FTS-20640",
    "name": "London North West University Healthcare NHS Trust"
  },
  "awards": [
    {
      "id": "054725-2025-1",
      "status": "active",
      "suppliers": [
        {
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          "name": "eConsult Health Limited"
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      ],
      "relatedLots": [
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  ],
  "tender": {
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        "id": "1",
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        "options": {
          "description": "This Call-Off Contract can be extended by the Authority for one period of up to 12 months"
        },
        "hasOptions": true,
        "description": "G-Cloud 13 Lot 2, Direct Award Process. Additional information: Price was not the only award criteria as the Authority followed the contract award process under the G-Cloud 13 Framework. This involved the preparation of a set of requirements and undertaking a desktop capability assessment based on the application of search terms against the framework suppliers' solutions on the catalogue in line with the contract award process. The G-Cloud 13 Framework has expired and so the contract has been entered into under the replacement G-Cloud 14 Framework. The contract award process under G-Cloud 13 is the same as the process under G-Cloud 14.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
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        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
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        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
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            "scheme": "CPV",
            "description": "Clinical information system"
          },
          {
            "id": "72211000",
            "scheme": "CPV",
            "description": "Programming services of systems and user software"
          },
          {
            "id": "72200000",
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          {
            "id": "48000000",
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          {
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        ]
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    ],
    "title": "NHS London Emergency Department Digital Front Door solution",
    "status": "complete",
    "coveredBy": [
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    "legalBasis": {
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    "classification": {
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    },
    "procurementMethod": "limited",
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    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Authority followed the contract award process under the G-Cloud 13 Framework",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
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  },
  "parties": [
    {
      "id": "GB-FTS-20640",
      "name": "London North West University Healthcare NHS Trust",
      "roles": [
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      "address": {
        "region": "UKI7",
        "locality": "Harrow",
        "postalCode": "HA1 3UJ",
        "countryName": "United Kingdom",
        "streetAddress": "Northwick Park Hospital, Watford Rd"
      },
      "details": {
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          }
        ]
      },
      "identifier": {
        "legalName": "London North West University Healthcare NHS Trust"
      },
      "contactPoint": {
        "name": "Jitendra Patel",
        "email": "clcht.nwlicsps-sourcing-it@nhs.net"
      }
    },
    {
      "id": "GB-FTS-59513",
      "name": "eConsult Health Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI32",
        "locality": "London",
        "postalCode": "E14 9FJ",
        "countryName": "United Kingdom",
        "streetAddress": "3rd Floor  Moorfoot House  221 Marsh Wall  London"
      },
      "details": {
        "url": "http://www.econsult.net",
        "scale": "sme"
      },
      "identifier": {
        "id": "07628675",
        "legalName": "eConsult Health Limited"
      },
      "contactPoint": {
        "email": "commercial@econsult.health",
        "telephone": "+49 7943881778"
      }
    },
    {
      "id": "GB-FTS-1661",
      "name": "The High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "identifier": {
        "legalName": "The High Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "054725-2025-1",
      "value": {
        "amount": 1191668,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "054725-2025-1",
      "dateSigned": "2025-07-29T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (1 releases)
8 Sept 2025 · 054725-2025 · award, contract
{
  "id": "054725-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
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      ],
      "relatedLots": [
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  "tender": {
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        "status": "cancelled",
        "options": {
          "description": "This Call-Off Contract can be extended by the Authority for one period of up to 12 months"
        },
        "hasOptions": true,
        "description": "G-Cloud 13 Lot 2, Direct Award Process. Additional information: Price was not the only award criteria as the Authority followed the contract award process under the G-Cloud 13 Framework. This involved the preparation of a set of requirements and undertaking a desktop capability assessment based on the application of search terms against the framework suppliers' solutions on the catalogue in line with the contract award process. The G-Cloud 13 Framework has expired and so the contract has been entered into under the replacement G-Cloud 14 Framework. The contract award process under G-Cloud 13 is the same as the process under G-Cloud 14.",
        "awardCriteria": {
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    "items": [
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        },
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        ],
        "additionalClassifications": [
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          },
          {
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            "description": "Programming services of systems and user software"
          },
          {
            "id": "72200000",
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    ],
    "title": "NHS London Emergency Department Digital Front Door solution",
    "status": "complete",
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    "legalBasis": {
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    "classification": {
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      "description": "IT software development services"
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        "region": "UKI32",
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      },
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