Official UK procurement notice
NHM Retail Merchandise Management System
Authority: Natural History Museum (Central government)
What is being bought
Published requirement descriptionNHM is seeking to identify and appoint a supplier to provide a Retail Merchandise Management solution, including implementation, configuration and ongoing support, plus software licenses and associated hardware
For more information about this opportunity, please visit the eSourcing portal at:
www.delta-esourcing.com/tenders/UK-UK-London… ↗
To respond to this opportunity, please click here:
- How the procedure runs: We envisage that this procurement process will include the following stages: Stage 1 - Invitation to Participate, where anyone may submit a tender - Stage One tenders will be evaluated and the three to five highest scoring participants will proceed to Stage Two Stage 2 - Invitation to tender issued to shortlisted participants - Stage Two Tenders will be evaluated to determine the most advantageous tender. Please note that whilst this section is correct to the best our knowledge, we reserve all our rights under the Procurement Act 2023 including the right to vary the process and the right to revise the award criteria between stages. At this Stage One of the procurement process you are invited to complete and return a Stage One Tender. We will evaluate Stage One Tenders to determine which suppliers will proceed to the second tender stage at Stage Two. Scores from Stage One don't carry over in any way to Stage Two. Stage Two includes a site visit to be held on a date to be confirmed. It also includes participant presentations/demonstrations on dates to be confirmed. All Stage Two tenders submitted must be capable of acceptance without the need for negotiation, fine tuning or value engineering. We do not anticipate conducting any negotiation during this procurement process. We reserve the right to introduce negotiation stages into the procurement process at our sole discretion. Whilst the evaluation of tenders will be based strictly on the criteria set out in the ITT issued at Stage Two, once the evaluation is complete, we reserve the right to, with the successful participant before finalising the contract and at our sole discretion, fine tune the scope of services and/or conduct a value engineering exercise. For more information please log on to Delta and review the ITP pack.
CPV: Business transaction and personal business software package · Computer equipment and supplies · Point of sale (POS) software development services · Point of sale (POS) software package
The lotProcurement structure
single lot · value publishedLot #1CancelledRenewalPublished value£530,000
- Economic & financial standing
Details are set out in the ITP pack
- Technical & professional ability
Details are set out in the ITP pack
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Quality: provided at stage 2
- Price: provided at stage 2
- Social Value: provided at stage 2
- Economic & financial standing
Details are set out in the ITP pack
- Technical & professional ability
Details are set out in the ITP pack
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 22 Dec 2025, 14:05 GMT
- Last source update
- 7 Aug 2026, 14:48 BST
- Award evaluation window
- Submission end – 27 Aug 2026
- FTS notice number
2026/S 000-036836- Latest notice
- Procurement termination notice (UK12)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05fb9dFind a Tender
- How it runs
We envisage that this procurement process will include the following stages:
Stage 1 - Invitation to Participate, where anyone may submit a tender
- Stage One tenders will be evaluated and the three to five highest scoring participants will proceed to Stage Two
Stage 2 - Invitation to tender issued to shortlisted participants
- Stage Two Tenders will be evaluated to determine the most advantageous tender.
Please note that whilst this section is correct to the best our knowledge, we reserve all our rights under the Procurement Act 2023 including the right to vary the process and the right to revise the award criteria between stages.
At this Stage One of the procurement process you are invited to complete and return a Stage One Tender. We will evaluate Stage One Tenders to determine which suppliers will proceed to the second tender stage at Stage Two.
Scores from Stage One don't carry over in any way to Stage Two.
Stage Two includes a site visit to be held on a date to be confirmed. It also includes participant presentations/demonstrations on dates to be confirmed.
All Stage Two tenders submitted must be capable of acceptance without the need for negotiation, fine tuning or value engineering.
We do not anticipate conducting any negotiation during this procurement process. We reserve the right to introduce negotiation stages into the procurement process at our sole discretion.
Whilst the evaluation of tenders will be based strictly on the criteria set out in the ITT issued at Stage Two, once the evaluation is complete, we reserve the right to, with the successful participant before finalising the contract and at our sole discretion, fine tune the scope of services and/or conduct a value engineering exercise.
For more information please log on to Delta and review the ITP pack.
- Risks
Known Risks (under Procurement Act, Schedule 8, Sections 5-7) are not included in the contract value estimation. Known Risks include adjustment of requirements as well as changes outside of ours and the supplier's control such as to inflation and statutory changes that affect the sums paid
How it was run
Official notice- Requests to participate (first stage)
- 19 May 2026, 12:00 BST
- Submission deadline
- 19 May 2026, 12:00 BST
- Clarification deadline
- 8 May 2026, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
To respond to this opportunity, please click here: www.delta-esourcing.com/respond/6JX2HCUF93 ↗
Timeline
22 Dec 2025 → 21 Sept 2026 · 9 dates- Planning notice published308 days ago22 Dec 2025, 14:05 GMT
- Market engagement283 days ago16 Jan 2026, 23:59 GMT
The NHM has already conducted an RFI under PCR2015 which has established that most of our requirements are achievable, subject to time and budget.
To support the finalisation of our requirements and inform the forthcoming tender process, we are undertaking targeted engagement with the market on specific areas.
To respond to this pre-market engagement exercise, please click here: www.delta-esourcing.com/respond/G6P6EA2TB4 ↗
Suppliers should review the document within the document repository section and complete the MS form linked in the document by 17:00 on 16/01/2026.
NHM may select a smaller number of suppliers for follow-up clarification or discussion. Selection will be based on the relevance or clarity of responses. For clarity, this selection will not determine any shortlist for award.
- Next notice expected224 days ago16 Mar 2026, 23:59 GMT
- Tender notice published187 days ago22 Apr 2026, 17:31 BST
- Clarification questions by171 days ago8 May 2026, 17:00 BST
- Submission deadline160 days ago19 May 2026, 12:00 BST
- Latest notice published80 days ago7 Aug 2026, 14:48 BST
- Award decision expected by60 days ago27 Aug 2026, 23:59 BST
- Contract starts36 days ago21 Sept 2026, 00:00 BST
Notice history
7 events · 3 releases on Find a Tender · since 22 Dec 2025- Preliminary market engagement notice published22 Dec 2025, 14:05 GMTUK2
- Tender notice published22 Apr 2026, 17:31 BSTUK4
- Published value updated to £530,00022 Apr 2026, 17:31 BSTwas £620,000
- Status changed to active22 Apr 2026, 17:31 BST
- Procurement method changed22 Apr 2026, 17:31 BST
- Procurement termination notice published7 Aug 2026, 14:48 BSTUK12
- Status changed to cancelled7 Aug 2026, 14:48 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| supplier not published | — | 7 Aug 2026 | CancelledThe procurement documents were issued in the name of the Natural History Museum. It has subsequently been identified that the intended contracting entity for this requirement is the Natural History Museum Trading Company Limited. As a result, the current procurement process will not proceed further and is therefore being abandoned. |
Contracting authority & participating public bodies
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Procurement termination notice Procurement termination notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender