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Published 12 Feb 2021, 12:55 GMT

Official UK procurement notice

NEPO408 Lifts, Escalators and related Equipment, Maintenance, Repairs and Refurbishment

Official notice

Authority: The Association of North East Councils Limited (Local council)·Consortium: 3 public authorities

Framework agreement2 lotsServicesRestricted procedureSME suitable
Framework ceiling (notional)£18,000,000total for 2 lots · framework ceiling, not attributable revenue
Submissions closed 3 Jun 2021awarded 31 Jul 2025
Lots 2see the lot list below

Re-procurement plannedNEPO408 - Lifts, Escalator & Related Equipment: Maintenance, Repair & Refurbishment · tender expected

What is being bought2 lots · detail below

Published requirement description

The Association of North East Councils Trading as the North East Procurement Organisation (NEPO) is seeking to establish a multi-lot, multi-supplier Framework Agreement for the repair, refurbishment and maintenance of lifts, escalators and related equipment across a variety of public-sector settings.

CPV: Lifts · Repair and maintenance services of building installations · Repair and maintenance services of escalators

How this framework works

From the published notice
Places
up to 24 suppliers · 7 bids received (0.3 per place) · 11 appointed

Lots and requirements (2)Procurement structure

2 lots · all with a published value
Lot #1Maintenance and Repair of Passenger Lifts, Direct award, NEPO 408AwardedRenewal UK, Yorkshire & HumberPublished value£15,000,000

Hull City Council has appointed Pickering Europe Limited to provide Maintenance and Repair of Passenger Lifts via the NEPO framework 408 titled - Lifts, Escalator & Related Equipment Maintenance, Repair & Refurbishment under lot 1 -Maintenance, Repair and Refurbishment of Lifts and Related Equipment. Contract for Maintenance and Repair of Passenger Lifts is for 5 months. Contract commencement date 1st August 2025.

Delivery: UK, Yorkshire & Humber · All Suppliers must be able to provide repair, refurbishment and maintenance of lifts and related equipment to participating Contracting Authority establishments across the North East Region. At the point of tender NEPO have indicative volumes for the North East region only. However, NEPO wish to work with Suppliers to grow the Framework Agreement through the NEPO Associate Membership scheme, which may result in the supply of repair, refurbishment and maintenance of lifts and related equipment services to other regions of the UK.
Extensions: This Framework Agreement will be a direct replacement for the current NEPO408 Lift, Escalator and Related Equipment Maintenance, Repair and Refurbishment it is anticipated that the preceding Framework Agreement will be subject to future renewals.Variant bids: not allowed
Lot #2Maintenance, Repair and Refurbishment of Escalators and Related Equipment.CancelledRenewal UKPublished value£3,000,000

The Framework Agreement for the supply of a service to provide repair, refurbishment and maintenance of lifts and related equipment to participating Contracting Authority establishments throughout the UK (as defined by the Public Contracts Regulations 2015) including but not limited to government departments and their agencies, non-departmental public bodies, central government, NHS bodies, local authorities, emergency services, coastguard emergency services, educational establishments, registered social landlords and registered charities who have a need to purchase the above services. The Framework Agreement will be awarded to a maximum of twelve (12) suppliers on each lot on a none ranked basis. The contracting authority will be able issue a call-off by way of direct award without opening up competition or through the operation of a mini-competition. The call-off contract will be on the terms specified in the call-off terms and conditions, supplemented as appropriate by such details as price and quantity which will be specified in the call-off order.

Delivery: UK · All Suppliers must be able to provide repair, refurbishment and maintenance of lifts and related equipment to participating Contracting Authority establishments across the North East Region. At the point of tender NEPO have indicative volumes for the North East region only. However, NEPO wish to work with Suppliers to grow the Framework Agreement through the NEPO Associate Membership scheme, which may result in the supply of repair, refurbishment and maintenance of lifts and related equipment services to other regions of the UK.
Extensions: This Framework Agreement will be a direct replacement for the current NEPO408 Lift, Escalator and Related Equipment Maintenance, Repair and Refurbishment it is anticipated that the preceding Framework Agreement will be subject to future renewals.Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 40%Price: 60%
Published sub-criteria (2)
  • Quality Incl Social Value: 40%
  • price: 60%
Published award criteria (1)
  • Price
What this means for your bid
  • Price carries 60 of 100 points: a 10% discount moves about 6 points. This one is won on the number: sharpen the price before polishing the prose.
  • “NEPO408 Lifts, Escalators and related Equipment, Maintenance, Repairs…” is a framework: the contest is a place on its panel, up to 24 suppliers, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Restricted procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes
First published
12 Feb 2021, 12:55 GMT
Last source update
20 Nov 2025, 11:29 GMT
Award evaluation window
3 Jun 2021 – …
Authority reference
NEPO408
FTS notice number
2025/S 000-075568
Classification (CPV)
LiftsRepair and maintenance services of building installationsRepair and maintenance services of escalators
Delivery area
UKYorkshire & Humber (UKE11)
Official registry OCID
ocds-h6vhtk-0292b5 Find a Tender

Publisher note: NEPO is a central purchasing body as defined in the Public Contract Regulations 2015 (PCR15). The agreement will be available for use by all NEPO members. A list of member organisations is available in the About section of the NEPO website at: www.nepo.org This agreement will also be made available to all current and future NEPO associate members. Current associate members are listed in the associate member section of the NEPO website at: www.nepo.org/ associate-membership/list NEPO intends to make the resulting agreement available for use by all contracting authorities throughout all administrative regions of the UK (as defined by the Public Contracts Regulations 2015) including but not limited to government departments and their agencies, non-departmental public bodies, central government, NHS bodies, local authorities, emergency services, coastguard emergency services, educational establishments registered social landlords and registered charities who have a need to purchase the above services. Please see the following websites for further details: http://www.direct.gov.uk/en/Dl1/Directories/Localcouncils/index.htm https://www.gov.uk/government/organisations/department-for-education https://www.gov.uk/check-a-university-is-officially-recognised/recognised-bodies http://www.schoolswebdirectory.co.uk/localauthorities.php http://www.ukschoolsdirectory.net https://www.gov.uk/find-school-in-england https://education.gov.scot/ParentZone http://hwb.wales.gov.uk/ https://www.education-ni.gov.uk/ https://www.gov.uk/government/publications/open-academies-and-academy-projects-in-development 7/8 http://unistats.direct.gov.uk/institutions/ http://www.hefce.ac.uk/workprovide/unicoll/heis/ http://www.hefce.ac.uk/workprovide/unicoll/fecs/ http://www.nhs.uk/ServiceDirectories/Pages/AcuteTrustListing.aspx http://www.wales.nhs.uk/nhswalesaboutus/structure http://www.scottishambulance.com/TheService/organised.aspx http://www.hscni.net/index.php?link=trusts http://www.scottishambulance.com/AboutUs/HowWeOrganised.aspx http://www.direct.gov.uk/en/Dl1/Directories/A-ZOfCentralGovernment/index.htm https://www.gov.uk/government/organisations http://www.northernireland.gov.uk/gov.htm http://www.nidirect.gov.uk/local-councils-in-northern-ireland http://www.scotland.gov.uk/Publications/2012/02/2421/1 https://www.communities-ni.gov.uk/contact https://www.finance-ni.gov.uk/articles/list-public-bodies-which-ni-public-procurement-policy-applies https://www.ons.gov.uk/ https://www.police.uk/forces/ http://www.police-information.co.uk/index.html http://www.psni.police.uk/index.htm http://www.scotland.police.uk/ https://www.gov.uk/government/organisations/maritime-and-coastguard-agency http://www.fireservice.co.uk/ information/ukfrs http://www.gov.scot/Topics/archive/law-order/Police/PoliceServiceofScotland http://www.fire.org.uk/fire-brigades.html http://www.nifrs.org/areas-districts/ http://www.firescotland.gov.uk/your-area.aspx https://www.gov.uk/government/publications/current-registered-providers-of-social-housing http://directory.scottishhousingregulator.gov.uk/pages/default.aspx https://gov.wales/topics/housing-and-regeneration/publications/registered-social-landlords-in-wales/?lang=en https://www.nidirect.gov.uk/contacts/housing-associations http://www.charity-commission.gov.uk/About_us/Regulation/Registering_charities_index.aspx http://www.oscr.org.uk/ https://idea.org.uk/ http://apps.charitycommission.gov.uk/Showcharity/RegisterOfCharities/ registerhomepage.aspx http://www.sell2wales.gov.uk/Search/search_Auth.aspx http://www.communities.gov.uk/newsroom/factsandfigures/housingplanning1/facts/socialhousing/?id=1822644 A complete list of permissible users is shown on the NEPO website below: https://www.nepo.org/associate-membership/permissible-users Organisations wishing to access the NEPO agreement will be required to register as a NEPO associate member in the first instance. Further information can be found at: www.nepo.org

How it was run

Official notice
Run through: Proactis / ProContract · Who buys & how to bid on ProContract
Language: EN
Appointment period ends
3 Jun 2021, 12:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Supplier levy on call-offs (max %)
document
Bids opened
3 Jun 2021, 13:00 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

23 Apr 2021 → 20 Nov 2025 · 4 dates
  1. Next notice expected
    23 Apr 2021, 00:00 BST
  2. Admission / appointment period endsperiod end, not a bid countdown
    3 Jun 2021, 12:00 BST
  3. Bids opened
    3 Jun 2021, 13:00 BST
  4. Notice published339 days ago
    20 Nov 2025, 11:29 GMT

Notice history

9 events · 5 releases on Find a Tender · since 27 Apr 2021
  1. Status changed to active
    27 Apr 2021, 16:05 BST
  2. Procurement method changed
    27 Apr 2021, 16:05 BST
  3. Deadline published: 3 Jun 2021, 12:00 BST
    27 Apr 2021, 16:05 BST
  4. Buyer details updated
    27 Apr 2021, 16:05 BST
  5. Status changed to complete
    10 Aug 2021, 14:56 BST
  6. Buyer details updated
    10 Aug 2021, 14:56 BST
  7. Procurement method changed
    27 Oct 2025, 15:04 GMT
  8. Buyer details updated
    27 Oct 2025, 15:04 GMT
  9. Buyer details updated
    20 Nov 2025, 11:29 GMT
Published amendments (1 · 0 deadline changes)
WhenWhatBeforeAfterShift
—TextShort description · II.1.4The Association of North East Councils Trading as the North East Procurement Organisation (NEPO) is seeking to establish a multi-lot, multi-supplier Framework Agreement for the repair, refurbishment and maintenance of lifts, escalators and related equipment across a variety of public-sector settings.The Association of North East Councils Trading as the North East Procurement Organisation (NEPO) has established a multi-lot, multi-supplier Framework Agreement for the repair, refurbishment and maintenance of lifts, escalators and related equipment across a variety of public-sector settings. Duration of the Framework Agreement is 48 months commencing 31st August 2021 with an option to extend for …

Effective 31st August 2025, the Framework Agreement terms have been varied to extend the duration, from its initial period of; 48 months commencing 31st August 2021, to include an additional 24 months extension. The expiry date of this Framework Agreement shall now reflect 30th August 2027.

Routine re-releases (5)
  • 2021-04: 1 release · 27 Apr 2021
  • 2021-02: 1 release · 12 Feb 2021

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 11admitted to the panel · see the list ↓
Bids received 71 from SMEs
Contracts signed 4latest 31 Jul 2025

4 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

  • Maintenance and Repair of Passenger Lifts

    Signed
    31 Jul 2025
    Value
    £570,000
    Status
    active
  • Maintenance and Repair of stairlifts and Through Floor Lifts (TFLs)

    Signed
    31 Jul 2025
    Value
    £2,000,000
    Status
    active
  • Maintenance, Repair and Refurbishment of Lifts and Related Equipment.

    Signed
    7 Jul 2021
    Value
    £15,000,000
    Status
    active
  • Lot 2 - Maintenance, Repair and Refurbishment of Escalators and Related Equipment

    Signed
    7 Jul 2021
    Value
    £5,000,000
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Maintenance and Repair of Passenger Lifts, Direct award, NEPO 40812bids · 12 electronic5——
Whole notice7bids · 7 electronic1——

Contracting authority & participating public bodies

2 public bodies on the notice

THE ASSOCIATION OF NORTH EAST COUNCILS LIMITED

Contracting authorityLocal CouncilRegional or local agency/officeGeneral public servicesRegional or local authorityProcurement Guildhall, Quayside, Newcastle Upon Tyne, UK, NE1 3AFContact name, email, phone Published organisation website ↗

Consortium members and other public bodies

  • Hull City CouncilContracting authorityRegional or local authorityGeneral public services168524345 Hull, Yorkshire & HumberContact name, email, phone

Dispute resolution & review bodies

  • NEPOReview body Newcastle Upon TyneContact email, phone

Framework contractors & participating bidders

15 commercial parties on the notice
Show 5 more suppliers

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria