Official UK procurement notice
NELFT - Waltham Forest Crisis Alternative Services
Authority: North East London NHS Foundation Trust (Central government)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionThe Place Based Partnership within North East London (NEL) has identified key priority areas to enhance local mental health acute pathways. This initiative aims to develop effective community alternatives to hospital admission for residents experiencing a mental health crisis. The North East London Joint Forward Plan emphasises prevention, leveraging community assets, and providing person-centered, integrated care. The goal is to support more individuals in appropriate settings outside of hospitals, ensuring that those in crisis receive timely and suitable support.
A significant focus is placed on improving mental health crisis management and offering alternatives to hospital admission. This ensures that high-quality inpatient care is available for those who truly need it, aligning with the principle of delivering the right support at the right time and place. The scope of services varies across localities, and a procurement process via Lots has been established to cater to the specific needs of each Local Borough and its demographics. This approach also fosters collaboration with Voluntary, Community, and Social Enterprise (VCSE) partners, enhancing the overall benefit to service users.
VCSE (Voluntary, Community, and Social Enterprise) partners will play a crucial role in the Place Based Partnership within NELFT. Their involvement will include:
Service Delivery: VCSE organisations will provide community-based services that offer alternatives to hospital admission. These services might include crisis intervention, counselling, peer support, and other mental health support programs tailored to local needs.
Collaboration and Integration: VCSE partners will work closely with NELFT and other healthcare providers to ensure a seamless integration of services. This collaboration aims to create a cohesive support network that can respond effectively to mental health crises.
Community Engagement: VCSE organisations often have strong ties to the local community and can engage residents in mental health initiatives. They can help raise awareness, reduce stigma, and encourage individuals to seek help early.
Tailored Support: By understanding the unique demographics and needs of each locality, VCSE partners can offer personalised support that aligns with the specific challenges faced by different communities.
Innovation and Flexibility: VCSE organisations can bring innovative approaches to mental health care, offering flexible and responsive services that can adapt to changing needs and circumstances.
Overall, the involvement of VCSE partners is essential for building a comprehensive, community-centered approach to mental health care that prioritises prevention, early intervention, and support outside of hospital settings.
CPV: Provision of services to the community
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£1,000,000
- Economic & financial standing
Please see associated Tender documentation.
- Technical & professional ability
Please see associated Tender documentation.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Technical Questionnaire: 50%
- Commercial Questionnaire: 40%
- Social Value Questionnaire: 10%
Published award criteria (3)
- Technical Questionnaire: 50% weighting dedicated towards technical capability
- Commercial Questionnaire: 40% weighting dedicated towards technical capability
- Social Value Questionnaire: 10% weighting dedicated towards technical capability
- Economic & financial standing
Please see associated Tender documentation.
- Technical & professional ability
Please see associated Tender documentation.
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 29 Aug 2025, 15:20 BST
- Last source update
- 24 Nov 2025, 19:04 GMT
- Award evaluation window
- Submission end – 31 Oct 2025
- FTS notice number
2025/S 000-052532- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0590a8Find a Tender- Contract terms summary
The payment profile for this Contract shall be monthly in arrears.
The Contracting Authority will pay correctly addressed, valid and undisputed invoices within 30 days of the day on which the invoice is received or, if later, the day on which the payment falls due in accordance with the invoice in accordance with and subject to the requirements of the Contract. Service Providers to the Contracting Authority must ensure comparable payment provisions apply to the payment of their sub-contractors and the sub-contractors of their sub-contractors. General requirements for an invoice for the Contracting Authority include:
A description of the good/services supplied is included.
The Contracting Authority’s reference number/Purchase Order number is included.
It must be addressed to the following:
North East London NHS Foundation Trust, ELFS Shared Services, Unit 2, PO Box 4418, Swindon, SN4 4RW
Invoices should be emailed to be sent to: [email protected]
It must contain the relevant Contract Reference number (issued upon Contract Award).
It must include any contract deductions as part of the Service Credit Regime.
- Risks
Unanticipated Population Growth: Population growth exceeds projections, resulting in increased demand for services that cannot be met.
Capacity Issues: Existing services may not have the capacity to meet rising demand, leading to delays in access and increased pressure on emergency services.
Service Utilisation: The service may not be utilised as intended, with individuals continuing to rely on emergency services instead.
Operational: The service may face operational challenges, such as staffing shortages or logistical issues (venues), impacting its ability to provide timely support. Operational hours may not align with the needs of the community, limiting access to support during critical times. Insufficient staff to meet demand, impacting the ability to provide timely and effective support.
Training Needs: Managing volunteers and staff, including ensuring they are adequately trained and supported with further training requirements.
Commissioning: NELFT's funding may increase or decrease over the length of this contract to suit ICB requirements.
How it was run
Official notice- Submission deadline
- 1 Oct 2025, 12:00 BST
- Clarification deadline
- 22 Sept 2025, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
The Contracting Authority is utilising an electronic Tendering system (“E-Tendering Portal”) to manage this procurement and communicate with Tenderers. Accordingly, there will be no hard copy documents issued to Tenderers and all communications with the Contracting Authority, including the submission of Tender responses will be conducted solely via the following link:
health-family.force.com/s/Welcome ↗
Contract Ref: C385499
Timeline
29 Aug 2025 → 4 Dec 2025 · 8 dates- Tender notice published29 Aug 2025, 15:20 BST
- Clarification questions by395 days ago22 Sept 2025, 12:00 BST
- Submission deadline386 days ago1 Oct 2025, 12:00 BST
- Award decision expected by356 days ago31 Oct 2025, 23:59 GMT
- Contract starts340 days ago17 Nov 2025
- Assessment summaries sent333 days ago24 Nov 2025
- Latest notice published332 days ago24 Nov 2025, 19:04 GMT
- Standstill ends322 days ago4 Dec 2025, 23:59 GMT
Notice history
5 events · 2 releases on Find a Tender · since 29 Aug 2025- Tender notice published29 Aug 2025, 15:20 BSTUK4
- Contract award notice published24 Nov 2025, 19:04 GMTUK6
- Status changed to complete24 Nov 2025, 19:04 GMT
- Buyer details updated24 Nov 2025, 19:04 GMT
- Contract signature expected12 Dec 2025, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Hestia Housing and Support5 Jan 2026 – 4 Jan 2028 · up to 4 Jan 2030Extensions: The initial contract term shall be two (2) years with the potential for two (2) twelve (12) months in Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract and if funding is available. · Options: The initial contract term shall be two (2) years with the potential for two (2) twelve (12) months in Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract and if funding is available. | £991,904 | 24 Nov 2025standstill to 4 Dec 2025 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4final-stage tenders | 4 | 4 | — |
Contracting authority & participating public bodies
2 public bodies on the noticeBidders & participating suppliers
1 commercial party on the notice- HESTIA HOUSING AND SUPPORTAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender