Network Rail requires a National Contact Centre Service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email, letter processing and the management of Network Rail’s social media
UK
Network Rail requires a National Contact Centre Service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email and letter processing and the management of Network Rail’s social media.
| Item | Category | Quantity |
|---|---|---|
| 1 | Telecommunication services except telephone and data transmission services | Not published |
Benchmarked against retained Find a Tender procedures with CPV division 64. The category anchor is Telecommunication services except telephone and data transmission services (64220000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.
| Comparison set | Procedures | Reported bids per procedure | Named award suppliers | Price evidence |
|---|---|---|---|---|
| Market: CPV division 64 | 1,339 | 3 median · 18.9 average (415 of 1,339 with a bid count) | 2.3 average (500 of 1,339 with named award suppliers) | Not published |
| Same buyer | 6 | 3 median · 3 average (1 of 6 with a bid count) | 1 average (1 of 6 with named award suppliers) | Not published |
| Delivery region: UK | 455 | 3 median · 37.7 average (136 of 455 with a bid count) | 3.8 average (172 of 455 with named award suppliers) | Not published |
“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.
Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.
No planning milestones published.
No linked framework, prior procurement or reprocurement published.
No documents are published in the current source record.
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-028a22 |
|---|---|
| Latest release ID | 000959-2022 |
| Latest release timestamp | Wed Jan 12 2022 22:45:11 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | Not published |
| Tender status | complete |
| Procurement method | selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Main procurement category | services |
| Above threshold | Not published |
| Legal basis | 32014L0025 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 1 |
| Tender items in source | 1 |
| Tender documents in source | 0 |
| Awards in latest release | 1 |
| Contracts in latest release | 1 |
| Parties in latest release | 4 |
| Date | Event | Reference |
|---|---|---|
| 12 Jan 2022 | award, contract | 000959-2022 |
| 27 Jul 2021 | tender | 000718-2021 |
| 9 Feb 2021 | tenderUpdate | 002673-2021 |
Unmodified official OCDS data retained by Tenderline for this procurement process.
{
"id": "000959-2022",
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"ocid": "ocds-h6vhtk-028a22",
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}
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