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complete
Official procurement procedure
Mystery Shop
No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Transport for Wales Rail Limited (Utility Buyer): "Mystery Shop". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | Transport for Wales Rail Limited (Utility Buyer) | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: Transport for Wales Rail Limited (Utility Buyer)
Market Analytics
Derived from OCDS awards & bid statistics
Published history for Transport for Wales Rail Limited (Utility Buyer). These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
7Bids / Report
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 0 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityTransport for Wales Rail Limited (Utility Buyer) | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published7 Jul 2025, 17:15 BST | Last source update7 Jul 2025, 17:15 BST | Recurring procurementNot published |
ClassificationNot published | ||
Delivery areaLocation not published | ||
OCIDocds-h6vhtk-051137 | ||
What is being bought
Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.
What changed
From the official release history
- tender value changed
7 Jul 2025, 17:15 BST - Status changed to complete
7 Jul 2025, 17:15 BST - Official notice release published
7 Jul 2025, 17:15 BST - Submission deadline changed to published date
7 Jul 2025, 17:15 BST - Published value updated to £142,000
12 May 2025, 15:35 BST - Status changed to active
12 May 2025, 15:35 BST - Official notice release published
12 May 2025, 15:35 BST - Submission deadline changed to 9 Jun 2025, 12:00 BST
12 May 2025, 15:35 BST - Buyer information updated
12 May 2025, 15:35 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedcompletePublished valueNot publishedThe source published no individual title or description for this lot.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
7 Jul 2025, 17:15 BST - Award pending
4 Jul 2025, 00:00 BST · £194,740
Commercial outcome and competition
Awards E.S.A (Market Research) Limited £194,740 · 4 Jul 2025, 00:00 BST · pending |
ContractsNo contract published |
Bid statistics bids: 10 (lot 1) finalStageBids: 10 (lot 1) smeFinalStageBids: 9 (lot 1) vcseFinalStageBids: 0 (lot 1) |
Buyer and organisations in this procedure
Transport for Wales Rail Limited (Utility Buyer)
Contracting authority GB-COH-12619906Award and contract changes
Documents (0)
Official links; attachments are not copied
No linked documents are published
Related procedures (0)
No related procedures published