Official UK procurement notice
MyKarbon Customer Portal App for Karbon Homes
Authority: Karbon Homes (Public body)
What is being bought
Published requirement descriptionOne of Karbon’s 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It’s essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we’re committed to continue to enhance our digital services offering
CPV: Communication software package · Contact management software package
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Quality: 60%
- Commercial: 30%
- Social Value: 10%
Published award criteria (3)
- Quality: 60.00%
- Social Value: 10.00%
- Commercial: 30.00%
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 11 Jul 2025, 19:00 BST
- Last source update
- 11 Jul 2025, 19:00 BST
- Award evaluation window
- 4 Nov 2024 – …
- Authority reference
CA14802 -- FTS notice number
2025/S 000-039439- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-049967Find a Tender
How it was run
Official notice- Submission deadline
- 4 Nov 2024, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 4 Nov 2024, 12:00 GMT
Timeline
4 Nov 2024 → 11 Jul 2025 · 4 dates- Submission deadline4 Nov 2024, 12:00 GMT
- Bids opened4 Nov 2024, 12:00 GMT
- Next notice expected29 Nov 2024
- Notice published11 Jul 2025, 19:00 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Plentific Limited | £2,116,782 † | — | Awarded |
Contracts
MyKarbon Customer Portal App for Karbon Homes · Plentific Limited
- Signed
- 11 Jul 2025
- Value
- £2,116,782
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 8bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Karbon Homes LimitedMediation bodyReview bodyReview contact point
Bidders & participating suppliers
1 commercial party on the notice- PLENTIFIC LTDAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria
- Economic and financial selection criteria
- Technical selection criteria