Official UK procurement notice
Multi Provider Framework Agreement for the Provision of Interpreting, Translation and Related Services
Authority: Norfolk County Council (Local council)
What is being bought17 lots · detail below
Published requirement descriptionNorfolk County Council on behalf of INTRAN has established a multi provider framework agreement for the provision of professional public interpreting, translation and related language services.INTRAN is a public and third sector multi-agency partnership that ensures people who are Deaf, and those with limited or no English proficiency, have equitable access to information and services through the provision of professional interpreting, translation, transcription and related language support services.
CPV: Interpretation services · Translation services
How this framework works
From the published notice- Places
- up to 2 suppliers · 2 bids received (1.0 per place) · 6 appointed (full)
Lots and requirements (17)Procurement structure
17 lots · no lot values published · same evaluation weights on every lotApplies to lots 4, 5, 6, 7, 8, 9, 17.
This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.
Applies to lots 11, 12, 13.
This Lot will enable people who have Limited or No English Proficiency to access a professional interpreter in a language/dialect they understand on a face to face basis or by video link arranged in advance. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.
Applies to lots 3, 16.
This Lot will enable INTRAN members to access translated versions of text documents within agreed timescales.
Lot #1Intran is a multi agency partnership which provides and manages access to interpreting…Planned East of England
Intran is a multi agency partnership which provides and manages access to interpreting and translation services for people in the Eastern region and surrounding counties who are deaf, hard of hearing or whose first language is not English and cannot communicate effectively in English. The current framework agreement ends on 30.6.2022 and work has commenced on establishing the requirements for a replacement framework. It is intended that the proposed framework will, as a minimum, cover the following services:— British Sign Language— Face to face interpreting— Telephone interpreting— Translation and Braille— Video InterpretingThe framework agreement will be split into lots for the above services. The exact make up of the lots will be included in the tender documents when they are published.It should be noted that the proposed framework is for providers of interpreting and translation and not for translators and interpreters themselves.
Lot #2Telephone English/Foreign languages and dialects interpreting on demandAwarded East Midlands, East of England +1
This Lot will enable people who have limited or no English Proficiency to access a telephone interpreter in a language/dialect they understand. The access will be immediate, established within seconds of connecting, and will not be on appointment. The service will be on demand 24 hours a day 365 days a year.
Lot #3Translation, Braille and related servicesAwarded East Midlands, East of England +1
Lot #4Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – BedfordshireAwarded East of England
Lot #5Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – EssexAwarded East of England
Lot #6Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – HertfordshireAwarded East of England
Lot #7Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – NorfolkAwarded East of England
Lot #8Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - SuffolkAwarded East of England
Lot #9Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – East MidlandsAwarded East Midlands
Lot #10Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – South EastAwarded South East
Counties in the South East
Lot #11Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment – Eastern RegionAwarded East of England
Lot #12Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment – East MidlandsAwarded East Midlands
Lot #13Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment – South EastAwarded South East
Lot #14Video Interpreting English/British Sign Language and related servicesAwarded East Midlands, East of England +1
This Lot will enable people who are users of British Sign Language to communicate with staff communicating in English, via a video interpreter.
Lot #15Video Interpreting English/Foreign Languages and Dialects and related servicesAwarded East Midlands, East of England +1
This Lot will enable people who are speakers of a foreign language or dialect to communicate with staff communicating in English, via a video interpreter.
Lot #16Translation, Braille and related services East Midlands, East of England +1
Lot #17Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – CambridgeshireAwarded East of England
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
- “Multi Provider Framework Agreement for the Provision of Interpreting,…” is a framework: the contest is a place on its panel, up to 2 suppliers, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 30 Jul 2021, 09:44 BST
- Last source update
- 17 Jun 2022, 11:25 BST
- Authority reference
NCCT42018- FTS notice number
2022/S 000-016641- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02ce84Find a Tender
Publisher note: The framework agreement may be used by organisations under the INTRAN membership scheme (there are currently around 120 organisations authorised to access INTRAN in the East of England) and organisations interested in joining INTRAN and accessing the Framework Agreement. They could be public, private and voluntary organisations serving the public interest.
How it was run
Official notice- Appointment period ends
- 30 Sept 2021, 00:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
Timeline
1 Sept 2021 → 17 Jun 2022 · 4 dates- Next notice expected1 Sept 2021, 00:00 BST
- Admission / appointment period endsperiod end, not a bid countdown30 Sept 2021, 00:00 BST
- Invitations to tender expected15 Nov 2021
- Notice published17 Jun 2022, 11:25 BST
Notice history
6 events · 3 releases on Find a Tender · since 1 Sept 2021- Published value published: £6,000,0001 Sept 2021, 15:08 BST
- Status changed to active1 Sept 2021, 15:08 BST
- Procurement method changed1 Sept 2021, 15:08 BST
- Deadline published: 30 Sept 2021, 00:00 BST1 Sept 2021, 15:08 BST
- Buyer details updated1 Sept 2021, 15:08 BST
- Status changed to complete17 Jun 2022, 11:25 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast15 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
All 8 of these contracts carry the same published figure, £30,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment – Eastern Region
- Signed
- 31 Mar 2022
- Value
- £2,124,000
- Status
- active
Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Bedfordshire
- Signed
- 27 Mar 2022
- Value
- ceiling above
- Status
- active
Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment – East Midlands
- Signed
- 27 Mar 2022
- Value
- £354,000
- Status
- active
Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment – South East
- Signed
- 27 Mar 2022
- Value
- £354,000
- Status
- active
Telephone English/Foreign languages and dialects interpreting on demand
- Signed
- 27 Mar 2022
- Value
- £2,442,000
- Status
- active
Video Interpreting English/British Sign Language and related services
- Signed
- 27 Mar 2022
- Value
- £12,000
- Status
- active
Video Interpreting English/Foreign Languages and Dialects and related services
- Signed
- 27 Mar 2022
- Value
- £36,000
- Status
- active
Translation, Braille and related services
- Signed
- 27 Mar 2022
- Value
- £438,000
- Status
- active
Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Cambridgeshire
- Signed
- 27 Mar 2022
- Value
- ceiling above
- Status
- active
Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Essex
- Signed
- 27 Mar 2022
- Value
- ceiling above
- Status
- active
Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Hertfordshire
- Signed
- 27 Mar 2022
- Value
- ceiling above
- Status
- active
Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Norfolk
- Signed
- 27 Mar 2022
- Value
- ceiling above
- Status
- active
Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Suffolk
- Signed
- 27 Mar 2022
- Value
- ceiling above
- Status
- active
Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – East Midlands
- Signed
- 27 Mar 2022
- Value
- ceiling above
- Status
- active
Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – South East
- Signed
- 27 Mar 2022
- Value
- ceiling above
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 2 · Telephone English/Foreign languages and dialects interpreting on demand | 2bids · 2 electronic · 2 from abroad | 1 | — | — |
| 3 · Translation, Braille and related services | 3bids · 3 electronic · 3 from abroad | 2 | — | — |
| 4 · Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Bedfordshire | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 5 · Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Essex | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 6 · Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Hertfordshire | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 7 · Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – Norfolk | 1bids · 1 electronic · 1 from abroad | 1 | — | — |
| 8 · Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Suffolk | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 9 · Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – East Midlands | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 10 · Face to Face and Remote English/British Sign Language Interpreting on appointment and related services – South East | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 11 · Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment – Eastern Region | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 12 · Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment – East Midlands | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 13 · Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment – South East | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
| 14 · Video Interpreting English/British Sign Language and related services | 1bids · 1 electronic · 1 from abroad | 0 | — | — |
| 15 · Video Interpreting English/Foreign Languages and Dialects and related services | 2bids · 2 electronic · 2 from abroad | 1 | — | — |
| Whole notice | 2bids · 2 electronic · 2 from abroad | 2 | — | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
6 commercial parties on the notice- AA Global Language Services LimitedFramework contractor
- Clarion Interpreting LimitedFramework contractor
- DCVS Trading LtdFramework contractor
- Language Line LimitedFramework contractor
- Royal Association of Deaf PeopleFramework contractor
- Translate Plus LimitedFramework contractor
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria