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planned
Official procurement procedure

Multi Channel Contact Centre and Telephony Prior Information Notice/Request for Information

Dedicated-business telephone network services
IP telephone services
Local telephone services
+4 more
Scotland (UKM)
Published value
£20,000,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Social Security Scotland: "Multi Channel Contact Centre and Telephony Prior Information Notice/Request for Information". Published status: planned. Published value: £20,000,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthoritySocial Security ScotlandScope & CategoriesNot publishedSubmission Window
planned
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£20,000,000
Bidder Intelligence · Authority Profile: Social Security Scotland
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Social Security Scotland. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4Bids / Report
20% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 10 active published awards; 10 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthoritySocial Security Scotland
Procedure methodNot published
Procurement categoryNot published
Statusplanned
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published26 Jun 2024, 08:40 BST
Last source update26 Jun 2024, 08:40 BST
Recurring procurementNot published
ClassificationDedicated-business telephone network services, IP telephone services, Local telephone services, Software package and information systems, Telecommunications services, Telecommunications system, Telephone network equipment
Delivery area
Scotland (UKM)
OCIDocds-h6vhtk-04729d
What is being bought
Social Security Scotland requires modern contact centre services to support Scottish citizens who are seeking to interact with Social Security Scotland on benefit related matters. The requirement is for the provision of a cloud-based contact centre platform covering telephony and web chat with the potential for future options in other channels such as email, SMS and social media channels.
What changed
From the official release history
  1. Published value updated to £20,000,000
    26 Jun 2024, 08:40 BST
  2. Status changed to planned
    26 Jun 2024, 08:40 BST
  3. Official notice release published
    26 Jun 2024, 08:40 BST
  4. Buyer information updated
    26 Jun 2024, 08:40 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planned
    Published value£20,000,000
    It is intended that this will be a competitive procedure with negotiation to procure a multi channel contact centre and telephony services. Stages in the procurement are: 1. Prior Information Notice issued with Request for Information (See Additional Information section for details of how to respond to the the Request for Information). 2. Contract Notice/ Call for Competition 3. Invitation to Tender 4. Negotiations 5. Contract Award Additional information: The estimated maximum value is 20000000 GBP (ex VAT) in this notice and is based on 9 years, if extension periods and options for additional work are used. As there are pricing elements that are based on volume, the contract does enable the Purchaser potentially to spend beyond this value during the contract (note: the estimated maximum value is not guaranteed).
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    26 Jun 2024, 08:40 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Social Security Scotland

Contracting authority GB-FTS-66869
View buyer profile
Documents (2)
Official links; attachments are not copied

  • economicSelectionCriteria

    tender
    economicSelectionCriteria

  • technicalSelectionCriteria

    tender
    technicalSelectionCriteria
Related procedures (0)
No data
No related procedures published