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Microsoft Unified Support Service

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Anchor Hanover Group: "Microsoft Unified Support Service". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityAnchor Hanover GroupScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Anchor Hanover Group
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Anchor Hanover Group. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 77 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityAnchor Hanover Group
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published26 Jun 2026, 17:34 BST
Last source update26 Jun 2026, 17:34 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-06b583
What is being bought
The contract renewal is for Microsoft unified Support service which is a heightened level of support for all Microsoft products. Anchor has invested heavily in Microsoft products and this extension of support is necessary as it covers all of Anchor's Azure and O365 products from the supplier.
What changed
From the official release history
  1. Official notice release published
    26 Jun 2026, 17:34 BST
  2. Official notice release published
    16 Jun 2026, 10:23 BST
  3. Status changed to complete
    16 Jun 2026, 09:30 BST
  4. Official notice release published
    16 Jun 2026, 09:30 BST
  5. Buyer information updated
    16 Jun 2026, 09:30 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    26 Jun 2026, 17:34 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 26 Jun 2026, 00:00 BST · £192,801
Commercial outcome and competition
Awards
MICROSOFT LIMITED
Not published · Not published · active
Contracts
Contract
£192,801 · signed 26 Jun 2026, 00:00 BST · active
Contract period: 26 Jun 2026, 00:00 BST — 25 Jun 2027, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Anchor Hanover Group

Contracting authority GB-MPR-7843
View buyer profile

  • Anchor Hanover Group
    buyer

    GB-MPR: 7843 · GB-PPON: PYBH-1339-MTCJ
    2 Godwin Street, Bradford, UKE41, BD1 2ST, GB
    alex.holdsworth@anchor.org.uk

  • MICROSOFT LIMITED
    supplier

    GB-COH: 01624297 · GB-PPON: PGYN-4242-JRRY
    Microsoft Campus, Reading, UKJ11, RG6 1WG, GB
    ukcdp@microsoft.com
Documents (1)
Official links; attachments are not copied

  • Not published

    tender
    conflictOfInterest
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThe direct award justification is to allow Anchor to award a public contract to an existing supplier who supplies core IT services and software, as an 'extension' to existing services. Concerns the supply of services by the existing supplier which are intended as an extension to existing services:- a. A change in supplier would result in services that are different from or incompatible with, existing goods, services or works b. The difference or incompatibility would result in disproportionate technical difficulties in operations or maintenance. Microsoft are the only supplier to offer this level of direct support and thus a different supplier would be incompatible and would result in disproportionate technical difficulties in maintenance of our extensive Microsoft estate. This is an essential component to provide Microsoft support, any problems that could not be escalated to Microsoft and receive the appropriate level of support could impact Anchor operations reliant on Microsoft systems and thus have significant cost impact Contract renewal is annually (at Microsoft's request) and is likely to be required for the foreseeable future as Anchor is unlikely to move away from Microsoft products.