Microsoft Unified Performance Support

Authority: The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS) (NHS & healthcare)

ServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: Scotland (UKM)

Awarded value£17,428,2172 contracts · exc. VAT

Awarded 9 Jun 2024no call for competition

Awarded to Microsoft Ltd, Computacenter3 awards

What is being bought

Published requirement description

Microsoft Unified Performance Support (UPS). Awarded as a Call off contract under the Software Value Added Reseller framework agreement.

Microsoft Unified Support was agreed through all relevant national M365 Governance bodies. The UPS contract is supplementary to the main M365 Enterprise Agreement. In provision of ongoing support of the National M365 Tenant and additional professional services from Microsoft to NHS Scotland.

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: Scotland

72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 29 Jan 2026, 16:10 GMT
Last source update: 20 May 2026, 14:57 BST
Authority reference: NP501624d
FTS notice number: 2026/S 000-046486
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: Scotland (UKM)
Official registry OCID: ocds-h6vhtk-061257 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: This is a call off from the Software VAR framework.

Review and risk notes

Review procedure: Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts:
An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.

Publisher note: (SC Ref:832496)

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 3

Awarded value £17,428,2172 contracts exc. VAT · 1 repeated publication of the same award counted once

Bids received 1

Contracts signed 3latest 9 Jun 2024

Awarded to	Value	Date	Status
Microsoft Ltd	£8,418,435 †same award published again · counted once	—	Awarded
Computacenter	£8,418,435 †	—	Awarded
Microsoft Ltd	£9,009,782 †	—	Awarded

Contracts

Contract 008184-2026-NP501624d-1 · Microsoft Ltd
Signed
9 Jun 2024
Value
£8,418,435
Status
active
Microsoft Unified Performance Support · Computacenter
Signed
9 Jun 2024
Value
£8,418,435
Status
active
- Change This notice has been modified to reflect the correct supplier., Need for additional works, services or supplies by the original contractor/concessionaire: The notice has been modified to reflect the correct supplier. The original notice may be misleading without this modification.
Microsoft Unified Performance Support · Microsoft Ltd
Signed
9 Jun 2024
Value
£9,009,782
Status
active
- Change Updated value of the agreement as there was an increase in licences., Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: Updated value of the agreement as there was an increase in licences.

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic	0	—	—

Contracting authority & participating public bodies

The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

Contracting authorityNHS & healthcareBody governed by public lawHealth 1 South Gyle Crescent, Edinburgh, Scotland, EH12 9EBContact email, phone

Dispute resolution & review bodies

Sheriff Court HouseReview body Edinburgh

Bidders & participating suppliers

3 commercial parties on the notice

ComputacenterAwarded supplier Haston House, 2 Redheughs Rigg, South Gyle, Edinburgh, UK, EH12 9DQ
MicrosoftAwarded supplier 2-4 Waterloo Place, Edinburgh, UK, EH1 3EG
MicrosoftAwarded supplier Waverley Gate, 2-4 Waterloo Place, Edinburgh, UK, EH1 3EG

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.