Microsoft Business Central Delivery and Support Partner

{
  "id": "064798-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-07-09T15:06:20+01:00",
  "ocid": "ocds-h6vhtk-06c7b7",
  "buyer": {
    "id": "GB-PPON-PDZG-3487-DPVD",
    "name": "Department for Education"
  },
  "tender": {
    "id": "ocds-h6vhtk-06c7b7",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "description": null,
        "contractPeriod": {
          "endDate": "2030-05-31T23:59:59+01:00",
          "startDate": "2027-06-01T00:00:00+01:00",
          "maxExtentDate": "2033-05-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "72250000",
            "scheme": "CPV",
            "description": "System and support services"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          },
          {
            "id": "72261000",
            "scheme": "CPV",
            "description": "Software support services"
          },
          {
            "id": "72262000",
            "scheme": "CPV",
            "description": "Software development services"
          },
          {
            "id": "72230000",
            "scheme": "CPV",
            "description": "Custom software development services"
          },
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "72212331",
            "scheme": "CPV",
            "description": "Project management software development services"
          },
          {
            "id": "72268000",
            "scheme": "CPV",
            "description": "Software supply services"
          }
        ]
      }
    ],
    "title": "Microsoft Business Central Delivery and Support Partner",
    "value": {
      "amount": 6750000,
      "currency": "GBP",
      "amountGross": 8100000
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "This procurement relates to the appointment of an accredited Microsoft Solutions Partner (with Microsoft Business Applications accreditation) to provide specialist support, maintenance, development, enhancement and consultancy services for the Department’s core finance system, based on Microsoft Dynamics 365 Business Central (currently hosted on-premises within Azure Cloud, with a future roadmap to migrate to the SaaS platform). The contract is intended to ensure the ongoing stability, performance, resilience and evolution of this business-critical platform and its associated Microsoft technology estate.\nThe Supplier shall possess the technical expertise and capability to support, maintain and develop the wider Microsoft application environment, including Microsoft Dynamics 365 Business Central, Microsoft SQL Server databases, integration services, Power Platform, Copilot, Logic Apps and associated Microsoft technologies.\nThe scope of the requirement includes the provision of 2nd and 3rd line support services delivered against agreed service levels and key performance indicators (KPIs), including incident response and resolution times based on the priority and severity of incidents. The Supplier will be responsible for incident, problem and change management, code development, code deployment, system enhancements and continuous service improvement activities. The Supplier will assume responsibility for the support, maintenance, performance optimisation and ongoing development of all existing custom code, extensions, integrations, Logic Apps, Power Platform solutions, Copilot capabilities, workflows and associated components within the Business Central environment.\nThe Supplier will deliver platform upgrades, release and deployment management, technical architecture support, integration services, disaster recovery planning and testing, business continuity support, security and assurance activities, and all associated documentation and knowledge transfer activities. The Supplier will ensure the continued availability, resilience, recoverability, scalability and performance of the platform, whilst maintaining alignment with Microsoft's product roadmap and delivering ongoing enhancements to support the Department's evolving business and operational requirements.\nIt is anticipated that the Supplier will act as the conduit for the administration and ongoing management of software licences, maintenance agreements, support contracts and enhancement services relating to third-party solutions used within the environment. This includes, but is not limited to, Microsoft enhancements, Insights JET Enterprise, the Construction Industry Scheme (CIS) Application provided via MITL Ltd, Continia (OCR), and the Miracle Pay Application provided via EQE2. The Supplier will be responsible for coordinating these arrangements and ensuring continuity of the associated services throughout the contract term.\nThe Supplier shall work collaboratively with internal Department for Education stakeholders and the Department’s contracted managed service provider to support the effective operation, maintenance and continuous improvement of the service, ensuring appropriate governance, communication, knowledge sharing and alignment across all parties.\nOverall, the requirement encompasses the full range of specialist services necessary to maintain, support, enhance and develop the Department’s Microsoft Dynamics 365 Business Central environment and associated Microsoft technologies, including Microsoft SQL Server databases, integrations, Logic Apps, Power Platform, disaster recovery and related services.",
    "communication": {
      "futureNoticeDate": "2026-10-26T23:59:59+00:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-PPON-PDZG-3487-DPVD",
      "name": "Department for Education",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "country": "GB",
        "locality": "London",
        "postalCode": "SW1P3BT",
        "countryName": "United Kingdom",
        "streetAddress": "Sanctuary Buildings, 20 Great Smith Street"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PDZG-3487-DPVD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "Commercial.DDAT@education.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "064798-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/064798-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-07-09T15:06:20+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-08-14T23:59:59+01:00",
        "description": "For the engagement process, the Department will undertake early market engagement to inform the development of the procurement. This will include a virtual supplier engagement event on 30 July, 13:00 – 13:30 during which the Commercial and Project leads will present an overview of the requirement, the proposed scope of services, and indicative procurement timelines.\nFollowing the event, suppliers will be invited to provide feedback via a Microsoft Forms questionnaire. Feedback gathered will be used to help shape the procurement approach.\nSuppliers wishing to participate should register on the Jaggaer portal at this link: https://education.app.jaggaer.com/web/login.html and submit an expression of interest for the event titled ‘ssq_807 - Microsoft Business Central Delivery Partner’. Invites for the event will issued no later than 24 hours before the event."
      }
    ]
  },
  "initiationType": "tender"
}