MBC-1098 Customer Relations Management System

{
  "id": "017227-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 1,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 1,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-02-26T11:30:23Z",
  "ocid": "ocds-h6vhtk-065cd2",
  "buyer": {
    "id": "GB-FTS-140051",
    "name": "Melton Borough Council"
  },
  "awards": [
    {
      "id": "017227-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-05733146",
          "name": "ieg4"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "DN808200",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKF22"
          }
        ]
      }
    ],
    "title": "MBC-1098 Customer Relations Management System",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.",
    "classification": {
      "id": "72212445",
      "scheme": "CPV",
      "description": "Customer Relation Management software development services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Direct Award from a Compliant framework.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-140051",
      "name": "Melton Borough Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKF22",
        "locality": "Melton Mowbray",
        "postalCode": "LE131GH",
        "countryName": "United Kingdom",
        "streetAddress": "Parkside"
      },
      "details": {
        "url": "https://www.melton.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Melton Borough Council",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Charlotte Highcock",
        "email": "chighcock@melton.gov.uk"
      }
    },
    {
      "id": "GB-COH-05733146",
      "name": "ieg4",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Manchester",
        "countryName": "United Kingdom",
        "streetAddress": "Christian Douglass Accountants Limited 2 Jordan Street, Knott Mill, Manchester, England, M15 4PY"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "05733146",
        "scheme": "GB-COH",
        "legalName": "ieg4"
      }
    },
    {
      "id": "GB-FTS-175476",
      "name": "Welland Procurement Unit",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Melton Mowbray",
        "postalCode": "LE13 1GH",
        "countryName": "United Kingdom",
        "streetAddress": "Melton Borough Council, Parkside, Station Approach"
      },
      "identifier": {
        "legalName": "Welland Procurement Unit"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "017227-2026-1",
      "value": {
        "amount": 257665,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "017227-2026-1",
      "dateSigned": "2025-07-22T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}