MBC-1098 Customer Relations Management System

Official notice

Authority: Melton Borough Council (Local council)

ServicesAward procedure without prior publication of a call for competitionSME suitable

Sectors: IT Services & Software (72) Delivery: East Midlands (UKF22)

Awarded value£257,665published contract · exc. VAT

Awarded 22 Jul 2025no call for competition

Awarded to IEG4

What is being bought

Published requirement description

Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.

CPV: Customer Relation Management software development services

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: East Midlands

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 26 Feb 2026, 11:30 GMT
Last source update: 26 Feb 2026, 11:30 GMT
Authority reference: DN808200
FTS notice number: 2026/S 000-017227
Classification (CPV): Customer Relation Management software development services
Delivery area: East Midlands (UKF22)
Official registry OCID: ocds-h6vhtk-065cd2 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Direct Award from a Compliant framework.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £257,6651 contract exc. VAT

Bids received 11 from SMEs

Contracts signed 1latest 22 Jul 2025

Awarded to	Value	Date	Status
IEG4SME	£257,665 †	—	Awarded

Contracts

Contract 017227-2026-1 · IEG4SME
Signed
22 Jul 2025
Value
£257,665
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic	1	—	—

Contracting authority & participating public bodies

Melton Borough Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Parkside, Melton Mowbray, East Midlands, LE131GHContact name, email

Dispute resolution & review bodies

Welland Procurement UnitReview body Melton Mowbray

Bidders & participating suppliers

1 commercial party on the notice

ieg4Awarded supplierGB-COH: 05733146 Christian Douglass Accountants Limited 2 Jordan Street, Knott Mill, Manchester, England, M15 4PY, Manchester, UK

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.