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Find a TenderAwardedContract details notice
Published 18 Jun 2025, 15:14 BST

Official UK procurement notice

Managed Service Provider Contract

Official notice

Authority: BORDER TO COAST PENSIONS PARTNERSHIP LIMITED (Public body)

ServicesCompetitive flexible procedureAbove thresholdSME suitableAccelerated
Sectors: Office and computing machinery, equipment and supplies except furniture and software packages (30)Software Packages & ERP (48)IT Services & Software (72) Delivery: UK
Published estimate£7,000,000≈ £1.8m / year · £8,400,000 inc. VAT
Submissions closed 6 Oct 2025awarded 8 Feb 2026
Awarded to KOCHO GROUP LIMITED3 awards
Contract term 4 yrsends 16 May 2030 · up to 16 May 2034 with extensions · starts 17 May 2026

What is being bought

Published requirement description

Border to Coast intends to appoint a partner organisation to support core capabilities necessary to manage its existing infrastructure and achieve its future ICT objectives. This includes the oversight of the existing infrastructure and provision of corporate ICT solutions to enable Border to Coast to operate its core business using latest technologies deployed in a modern and flexible environment. The ICT Managed Service will manage and oversee the cloud based collaborative platform to allow Border to Coast to manage and deliver its investment portfolio effectively and securely. This will include hardware, infrastructure, communications, service support, cyber and data resilience capabilities. Border to Coast currently operates on a single site with circa. 180 users, and has adopted standard Microsoft 365 solutions, with additional Business Central (Finance), CRM and

Data modules deployed across the business.

  • How the procedure runs: Part 1 – Issuing Procurement Documentation: i. Border to Coast publish the relevant Notices under the Act and all documentation relation to the Procurement. Part 2 - Clarification Phase: ii. Suppliers to submit clarification questions within deadline stated in the Procurement Timetable. iii. Border to Coast to respond to clarifications within the deadline stated in the Procurement Timetable. iv. Suppliers to complete documents at 2.3 within the deadline stated in the Procurement Timetable. Part 3 – Review and Assessment of Pre-Selection and Strategic Alignment Questionnaire : v. Border to Coast to assess Part 1 of the Pre-Selection and Strategic Alignment Questionnaire. vi. Border to Coast to assess Parts 2 and Part 3 of the Pre-Selection and Strategic Alignment Questionnaire to down-select Suppliers. vii. Notification to all Suppliers of Down-Selection outcome. Part 4 – Evaluation of Bids: viii. Border to Coast evaluate Bids. Part 5 – Clarification Phase 2: ix. Border to Coast may carry out clarification meetings. Please note any in-person meetings are to take place at Border to Coast’s Leeds office. Part 6 - Due Diligence: x. Border to Coast will carry out Due Diligence on the remaining Suppliers which may include a site visit. Part 7 - Assessment and Moderation: xi. Moderation sessions will take place following Clarification Phase 2 and Due Diligence. Part 8 - Contract Award: xii. Border to Coast to issue Contract Award Notice and assessment summary letters. xiii. Standstill period observed. xiv. Border to Coast and selected Supplier to execute Contract.

CPV: Computer equipment and supplies · IT services: consulting, software development, Internet and support · Networking, Internet and intranet software package · Software package and information systems

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 4 yrsPublished value£7,000,000
Contract period: 17 May 2026 – 16 May 2030 (4 yrs) · up to 16 May 2034 with extensionsValue: £7,000,000 exc. VAT · £8,400,000 inc. VAT
Extensions: Border to Coast is looking for the appointed successful Tenderer to contract for a term of 4 years, with then the options to extend, subject to performance and price negotiation, twice for 2 additional years each (resulting in a maximum possible term of 8 years).
30200000 Computer equipment and supplies48000000 Software package and information systems48200000 Networking, Internet and intranet software package72000000 IT services: consulting, software development, Internet and support

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 80%Price: 20%
Published sub-criteria (4)
  • Quality/Service: 60%
  • Pre-Selection and Strategic Alignment Questionnaire: Parts 2 and 3: 15%
  • ESG: 5%
  • Bid Price: 20%
Published award criteria (4)
  • Quality/Service
  • Bid Price
  • Pre-Selection and Strategic Alignment Questionnaire: Parts 2 and 3
  • ESG
What this means for your bid
  • Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
18 Jun 2025, 15:14 BST
Last source update
9 Jun 2026, 14:52 BST
Award evaluation window
Submission end – 26 Nov 2025
Authority reference
DN765254/CON1001252
FTS notice number
2025/S 000-056704
Accelerated
Qualifying planned procurement notice
Latest notice
Contract details notice (UK7)
Classification (CPV)
Computer equipment and suppliesIT services: consulting, software development, Internet and supportNetworking, Internet and intranet software packageSoftware package and information systems
Delivery area
UK
Official registry OCID
ocds-h6vhtk-054f38 Find a Tender
How it runs

Part 1 – Issuing Procurement Documentation:

i. Border to Coast publish the relevant Notices under the Act and all documentation relation to the Procurement.

Part 2 - Clarification Phase:

ii. Suppliers to submit clarification questions within deadline stated in the Procurement Timetable.

iii. Border to Coast to respond to clarifications within the deadline stated in the Procurement Timetable.

iv. Suppliers to complete documents at 2.3 within the deadline stated in the Procurement Timetable.

Part 3 – Review and Assessment of Pre-Selection and Strategic Alignment Questionnaire :

v. Border to Coast to assess Part 1 of the Pre-Selection and Strategic Alignment Questionnaire.

vi. Border to Coast to assess Parts 2 and Part 3 of the Pre-Selection and Strategic Alignment

Questionnaire to down-select Suppliers.

vii. Notification to all Suppliers of Down-Selection outcome.

Part 4 – Evaluation of Bids:

viii. Border to Coast evaluate Bids.

Part 5 – Clarification Phase 2:

ix. Border to Coast may carry out clarification meetings. Please note any in-person meetings are to take place at Border to Coast’s Leeds office.

Part 6 - Due Diligence:

x. Border to Coast will carry out Due Diligence on the remaining Suppliers which may include a site visit.

Part 7 - Assessment and Moderation:

xi. Moderation sessions will take place following Clarification Phase 2 and Due Diligence.

Part 8 - Contract Award:

xii. Border to Coast to issue Contract Award Notice and assessment summary letters.

xiii. Standstill period observed.

xiv. Border to Coast and selected Supplier to execute Contract.

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Requests to participate (first stage)
6 Oct 2025, 12:00 BST
Submission deadline
6 Oct 2025, 12:00 BST
Clarification deadline
30 Sept 2025, 00:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Suppliers who have not previously submitted an expression of interest will need to register for Proactis ProContract and respond to the ProContract Expression of Interest/Advert, published under Opportunity ID DN765254 to be automatically invited to access tender documentation and submit bids. Log in and registration links are below:

Log in - procontract.due-north.com/Login/Index ↗

Registration link - procontract.due-north.com/Register ↗

Timeline

18 Jun 2025 → 9 Jun 2026 · 11 dates
  1. Planning notice published
    18 Jun 2025, 15:14 BST
  2. Market engagement
    30 Jul 2025, 00:59 BST

    Border to Coast Pensions Partnership currently outsources its ICT Corporate Services via a managed service provider (MSP). The contract for the current MSP expires in 2026. Border to Coast have contacted at least four MSPs to discuss their service offering to support Border to Coast define their future support and ICT service provision.

    Border to Coast fall under public procurement rules (Procurement Act 2023). The procurement for these services will commence in the second half of 2025. Border to Coast have undertaken soft market testing by meeting a number of service providers to support our analysis of current and future market capabilities. Border to Coast carried out virtual meetings with the four MSPs, with the meetings taking place across March 2025. This enabled Border to Coast to establish clarity on our future requirements prior to the formal public procurement. It is worth noting that these sessions were not commercial and were designed to establish market differentiators.

    Topics included:

    • User Support Services Delivery Model
    • Cyber & Information Security Services Operating Model, e.g. Bronze, Silver, Gold
    • Cloud & Data Centre Services (locations, resilience & DR capability)
    • Data Management
    • Service Roadmap – 2026 onwards
  3. Next notice expected
    31 Jul 2025, 00:59 BST
  4. Tender notice published
    15 Sept 2025, 16:32 BST
  5. Clarification questions by387 days ago
    30 Sept 2025, 00:00 BST
  6. Submission deadline380 days ago
    6 Oct 2025, 12:00 BST
  7. Award decision expected by328 days ago
    26 Nov 2025, 23:59 GMT
  8. Assessment summaries sent252 days ago
    11 Feb 2026
  9. Standstill ends242 days ago
    20 Feb 2026, 23:59 GMT
  10. Contract starts158 days ago
    17 May 2026, 00:00 BST
  11. Latest notice published134 days ago
    9 Jun 2026, 14:52 BST

Notice history

12 events · 7 releases on Find a Tender · since 18 Jun 2025
  1. Preliminary market engagement notice published
    18 Jun 2025, 15:14 BST
    UK2
  2. Planned procurement notice published
    18 Jun 2025, 15:38 BST
    UK3
  3. Status changed to planned
    18 Jun 2025, 15:38 BST
  4. Procurement method changed
    18 Jun 2025, 15:38 BST
  5. Tender notice published
    15 Sept 2025, 16:32 BST
    UK4
  6. Status changed to active
    15 Sept 2025, 16:32 BST
  7. Contract award notice published
    19 Dec 2025, 16:33 GMT
    UK6
  8. Status changed to complete
    19 Dec 2025, 16:33 GMT
  9. Contract award notice published
    23 Dec 2025, 15:19 GMT
    UK6
  10. Contract award notice published
    11 Feb 2026, 13:43 GMT
    UK6
  11. Contract signature expected
    15 May 2026, 23:59 BST
    scheduled
  12. Contract details notice published
    9 Jun 2026, 14:52 BST
    UK7
Routine re-releases (7)
  • 2025-12: 1 release · 19 Dec 2025
  • 2025-09: 1 release · 15 Sept 2025
  • 2025-06: 2 releases · 18 Jun 2025, 18 Jun 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 3
Awarded value £7,000,0001 award exc. VAT · 2 repeated publications of the same award counted once
Bids received 31 from SMEs
Named bidders 5published on the award notice
Contracts signed 1latest 15 May 2026
Awarded toValueDateStatus
KOCHO GROUP LIMITED15 May 2026 – 16 May 2030 · up to 16 May 2034Extensions: Border to Coast is looking for the appointed successful Tenderer to contract for a term of 4 years, with then the options to extend, subject to performance and price negotiation, twice for 2 additional years each (resulting in a maximum possible term of 8 years).£7,000,000same award published again · counted once8 Feb 2026standstill to 20 Feb 2026Standstill
KOCHO GROUP LIMITED17 May 2026 – 16 May 2030 · up to 16 May 2034Extensions: Border to Coast is looking for the appointed successful Tenderer to contract for a term of 4 years, with then the options to extend, subject to performance and price negotiation, twice for 2 additional years each (resulting in a maximum possible term of 8 years).£7,000,00017 Dec 2025Awarded
KOCHO GROUP LIMITEDGoods17 May 2026 – 16 May 2030 · up to 16 May 2034Extensions: Border to Coast is looking for the appointed successful Tenderer to contract for a term of 4 years, with then the options to extend, subject to performance and price negotiation, twice for 2 additional years each (resulting in a maximum possible term of 8 years).£7,000,000same award published again · counted once17 Dec 2025standstill to 7 Jan 2026Standstill

Contracts

  • Managed Service Provide Contract · KOCHO GROUP LIMITED

    Signed
    15 May 2026
    Value
    £7,000,000
    Period
    17 May 2026 – 16 May 2030 · up to 16 May 2034 with extensions
    Status
    active
    Extensions
    Initial contract term of 4 years followed by 2 optional extensions of 2 years each (8 years in total)
    3 agreed KPIs: Call answer times · First time fix · Network uptime availability
    • Call answer times, Answer all calls within 20 seconds per service period
    • First time fix, Resolve at least 80% of incidents at first contact
    • Network uptime availability, Network uptime availability must be at least 99.99% availability

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3final-stage tenders · 7 at stage one10—

Who bid

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

BORDER TO COAST PENSIONS PARTNERSHIP LIMITED

Contracting authorityPublic authority - sub-central government GB-COH: 10795539 · GB-PPON: PZTH-6472-NGDG 5th Floor Toronto Square, Leeds, Yorkshire & Humber, LS1 2HJContact name, email

Bidders & participating suppliers

3 commercial parties on the notice · 1 awarded
  • KOCHO GROUP LIMITEDAwarded supplierGB-COH: 04308824GB-PPON: PNRZ-4887-GTLT 2 Kingsway, 4th Floor, Cardiff, Wales, Wales, CF10 3FDContact email
  • RAZORBLUE GROUP LTDBidder / tendererGB-COH: 08962843GB-PPON: PHDY-8245-JLHP Admiralty House Fudan Way, Stockton-On-Tees, North East, TS17 6EN
  • SOFTCAT PLCBidder / tendererGB-COH: 02174990GB-PPON: PZRT-9169-TVMT Solar House, Fieldhouse Lane, Marlow, South East, SL7 1LW

Official documents & specifications (8)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure