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AwardedFind a Tender · award

Managed Security Services Partner - Caredig Ltd

Buyer: Caredig Ltd →

BuyerCaredig Ltd
StatusAwarded
DeadlineNot published
ValueValue not published
Published8 Aug 2023

What is being bought

Caredig Ltd procured a new Managed Services Partner in June 2021 and transitioned to the new service provision in April 2022 for the outsourced management and support of its IT infrastructure, while continuing to manage core applications in house. At the time of this procurement, Caredig was still in contract for the provision of Managed Security Services and so was not in scope at this time, however the contract for this, is due for renewal on the 20th of November 2023.

Delivery location

UKL18

Categories

Communications network 32412000Network routers 32413100Network components 32422000Network operating system 32425000Network system 32427000Wide area network 32430000Communications infrastructure 32571000Information systems or technology strategic review and planning services 72222000Information technology services 72222300Helpdesk and support services 72253000Systems support services 72253200Maintenance of information technology software 72267100Computer facilities management services 72514000Technical computer support services 72611000Computer back-up services 72910000Information technology services 72222300

Lot details

Lot 1

As a minimum, this contract for the provision of a Manager Security Service should cover the following areas: Security & Event Management Microsoft 365 Security & Event Management 325 Users Device vulnerability assessments and alerting DarkWeb Monitoring – Credential Compliance Scanning Security Operations Centre (SOC) Behavioral analysis and alerting / response on events – including Cyber Security Training platform and Phishing testing platform Critical file / bulk file change and alerting / response on events Continued delivery of Cyber Essentials Accreditation and Certification Support Continued Cyber Essentials Plus pre assessment, and remediation compliance advice Delivery of Cyber Essentials Plus Accreditation and Certification support (if Caredig choose to pursue Plus accreditation) Annual Penetration testing In addition, it is expected that the successful supplier will work closely with our Managed Service Provider in all aspects relating to security

Statuscancelled

Award criteria
Ability to meet requirements — 70
price — 30

What is included

ItemCategoryQuantity
1Information technology services, Maintenance of information technology software, Communications infrastructure, Communications network, Computer facilities management services, Technical computer support services, Network routers, Network components, Network operating system, Network system, Wide area network, Information systems or technology strategic review and planning services, Systems support services, Helpdesk and support services, Computer back-up servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 32. The category anchor is Communications network (32412000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 321,9273 median · 35.5 average (703 of 1,927 with a bid count)3.8 average (811 of 1,927 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UKL18133.5 median · 4.7 average (6 of 13 with a bid count)2.2 average (6 of 13 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

022999-2023-1

Statusactive
Value£177,258

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-03bdb4
Latest release ID022999-2023
Latest release timestampTue Aug 08 2023 07:39:43 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
8 Aug 2023award, contract022999-2023
9 May 2023tenderUpdate013062-2023
11 Apr 2023tender010322-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
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  "bids": {
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      },
      {
        "id": "4",
        "value": 2,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 13,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "6",
        "value": 0,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "7",
        "value": 13,
        "measure": "electronicBids",
        "relatedLot": "1"
      },
      {
        "id": "1",
        "value": 140343,
        "measure": "lowestValidBidValue",
        "currency": "GBP"
      },
      {
        "id": "2",
        "value": 283317,
        "measure": "highestValidBidValue",
        "currency": "GBP"
      }
    ]
  },
  "date": "2023-08-08T08:39:43+01:00",
  "ocid": "ocds-h6vhtk-03bdb4",
  "buyer": {
    "id": "GB-FTS-79950",
    "name": "Caredig Ltd"
  },
  "awards": [
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      "status": "active",
      "suppliers": [
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          "name": "PureCyber Limited"
        }
      ],
      "relatedLots": [
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  "tender": {
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        "description": "As a minimum, this contract for the provision of a Manager Security Service should cover the following areas:\nSecurity & Event Management\nMicrosoft 365 Security & Event Management\n325 Users\nDevice vulnerability assessments and alerting\nDarkWeb Monitoring – Credential Compliance Scanning\nSecurity Operations Centre (SOC)\nBehavioral analysis and alerting / response on events – including Cyber Security Training platform and Phishing testing platform\nCritical file / bulk file change and alerting / response on events\nContinued delivery of Cyber Essentials Accreditation and Certification Support\nContinued Cyber Essentials Plus pre assessment, and remediation compliance advice\nDelivery of Cyber Essentials Plus Accreditation and Certification support (if Caredig choose to pursue Plus accreditation)\nAnnual Penetration testing\nIn addition, it is expected that the successful supplier will work closely with our Managed Service Provider in all aspects relating to security",
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          {
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            "description": "Technical computer support services"
          },
          {
            "id": "32413100",
            "scheme": "CPV",
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          },
          {
            "id": "32422000",
            "scheme": "CPV",
            "description": "Network components"
          },
          {
            "id": "32425000",
            "scheme": "CPV",
            "description": "Network operating system"
          },
          {
            "id": "32427000",
            "scheme": "CPV",
            "description": "Network system"
          },
          {
            "id": "32430000",
            "scheme": "CPV",
            "description": "Wide area network"
          },
          {
            "id": "72222000",
            "scheme": "CPV",
            "description": "Information systems or technology strategic review and planning services"
          },
          {
            "id": "72253200",
            "scheme": "CPV",
            "description": "Systems support services"
          },
          {
            "id": "72253000",
            "scheme": "CPV",
            "description": "Helpdesk and support services"
          },
          {
            "id": "72910000",
            "scheme": "CPV",
            "description": "Computer back-up services"
          }
        ]
      }
    ],
    "title": "Managed Security Services Partner - Caredig Ltd",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Caredig Ltd procured a new Managed Services Partner in June 2021 and transitioned to the new service provision in April 2022 for the outsourced management and support of its IT infrastructure, while continuing to manage core applications in house.\nAt the time of this procurement, Caredig was still in contract for the provision of Managed Security Services and so was not in scope at this time, however the contract for this, is due for renewal on the 20th of November 2023.",
    "classification": {
      "id": "72222300",
      "scheme": "CPV",
      "description": "Information technology services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
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  "parties": [
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      "name": "Caredig Ltd",
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      "address": {
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        "locality": "Swansea",
        "postalCode": "SA1 5PN",
        "countryName": "United Kingdom",
        "streetAddress": "43 Walter Road"
      },
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        "locality": "Cardiff",
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        "countryName": "United Kingdom",
        "streetAddress": "One Central Square, Usk Way"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "PureCyber Limited"
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      "contactPoint": {
        "telephone": "+44 8003689397"
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    },
    {
      "id": "GB-FTS-111",
      "name": "High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Royal Courts of Justice, The Strand"
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      "contactPoint": {
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  ],
  "language": "en",
  "contracts": [
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      "status": "active",
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      "dateSigned": "2023-07-24T00:00:00+01:00"
    }
  ],
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=111445.\nThe buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.\nSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\n(WA Ref:133866)",
  "initiationType": "tender"
}
Complete JSON history (3 releases)
8 Aug 2023 · 022999-2023 · award, contract
{
  "id": "022999-2023",
  "tag": [
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    "contract"
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  "bids": {
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        "measure": "bids",
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      },
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        "id": "4",
        "value": 2,
        "measure": "smeBids",
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      },
      {
        "id": "5",
        "value": 13,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "6",
        "value": 0,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "7",
        "value": 13,
        "measure": "electronicBids",
        "relatedLot": "1"
      },
      {
        "id": "1",
        "value": 140343,
        "measure": "lowestValidBidValue",
        "currency": "GBP"
      },
      {
        "id": "2",
        "value": 283317,
        "measure": "highestValidBidValue",
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  "date": "2023-08-08T08:39:43+01:00",
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  "buyer": {
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    {
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      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-89492",
          "name": "PureCyber Limited"
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      "relatedLots": [
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      ]
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  "tender": {
    "id": "ocds-h6vhtk-03bdb4",
    "lots": [
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        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "As a minimum, this contract for the provision of a Manager Security Service should cover the following areas:\nSecurity & Event Management\nMicrosoft 365 Security & Event Management\n325 Users\nDevice vulnerability assessments and alerting\nDarkWeb Monitoring – Credential Compliance Scanning\nSecurity Operations Centre (SOC)\nBehavioral analysis and alerting / response on events – including Cyber Security Training platform and Phishing testing platform\nCritical file / bulk file change and alerting / response on events\nContinued delivery of Cyber Essentials Accreditation and Certification Support\nContinued Cyber Essentials Plus pre assessment, and remediation compliance advice\nDelivery of Cyber Essentials Plus Accreditation and Certification support (if Caredig choose to pursue Plus accreditation)\nAnnual Penetration testing\nIn addition, it is expected that the successful supplier will work closely with our Managed Service Provider in all aspects relating to security",
        "awardCriteria": {
          "criteria": [
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              "type": "quality",
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            "scheme": "CPV",
            "description": "Maintenance of information technology software"
          },
          {
            "id": "32571000",
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            "scheme": "CPV",
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      "dateSigned": "2023-07-24T00:00:00+01:00"
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  ],
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  "initiationType": "tender"
}
9 May 2023 · 013062-2023 · tenderUpdate
{
  "id": "013062-2023",
  "tag": [
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  "date": "2023-05-09T09:07:41+01:00",
  "ocid": "ocds-h6vhtk-03bdb4",
  "buyer": {
    "id": "GB-FTS-79950",
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  "tender": {
    "id": "ocds-h6vhtk-03bdb4",
    "title": "Managed Security Services Partner - Caredig Ltd",
    "amendments": [
      {
        "id": "1",
        "description": "Morning all, having reviewed the clarification questions and discussed internally, given we have had 2 bank holidays we have decided to extend the deadline by a week for all suppliers. This is so we can collate responses to all the questions submitted and allow sufficient time for suppliers to then complete their submissions. We will be ensuring all questions are responded to by COP tomorrow. Thank you for your patience. Caredig",
        "unstructuredChanges": [
          {
            "where": {
              "label": "Time limit",
              "section": "IV.2.2"
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            "newValue": {
              "date": "2023-05-19T12:00:00+01:00"
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            "oldValue": {
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            "newValue": {
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    "legalBasis": {
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      "scheme": "CELEX"
    },
    "description": "Caredig Ltd procured a new Managed Services Partner in June 2021 and transitioned to the new service provision in April 2022 for the outsourced management and support of its IT infrastructure, while continuing to manage core applications in house.\nAt the time of this procurement, Caredig was still in contract for the provision of Managed Security Services and so was not in scope at this time, however the contract for this, is due for renewal on the 20th of November 2023.",
    "classification": {
      "id": "72222300",
      "scheme": "CPV",
      "description": "Information technology services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-79950",
      "name": "Caredig Ltd",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL18",
        "locality": "Swansea",
        "postalCode": "SA1 5PN",
        "countryName": "United Kingdom",
        "streetAddress": "43 Walter Road"
      },
      "details": {
        "url": "http://www.caredig.co.uk",
        "buyerProfile": "https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0532"
      },
      "identifier": {
        "legalName": "Caredig Ltd"
      },
      "contactPoint": {
        "email": "ian.hoskison@caredig.co.uk",
        "telephone": "+44 1792460192"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
11 Apr 2023 · 010322-2023 · tender
{
  "id": "010322-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-04-11T11:21:50+01:00",
  "ocid": "ocds-h6vhtk-03bdb4",
  "buyer": {
    "id": "GB-FTS-79950",
    "name": "Caredig Ltd"
  },
  "tender": {
    "id": "ocds-h6vhtk-03bdb4",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 150000,
          "currency": "GBP"
        },
        "status": "active",
        "renewal": {
          "description": "Option for 3+1+1 contract (initial term 3 years)"
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "As a minimum, this contract for the provision of a Manager Security Service should cover the following areas:\nSecurity & Event Management\nMicrosoft 365 Security & Event Management\n325 Users\nDevice vulnerability assessments and alerting\nDarkWeb Monitoring – Credential Compliance Scanning\nSecurity Operations Centre (SOC)\nBehavioral analysis and alerting / response on events – including Cyber Security Training platform and Phishing testing platform\nCritical file / bulk file change and alerting / response on events\nContinued delivery of Cyber Essentials Accreditation and Certification Support\nContinued Cyber Essentials Plus pre assessment, and remediation compliance advice\nDelivery of Cyber Essentials Plus Accreditation and Certification support (if Caredig choose to pursue Plus accreditation)\nAnnual Penetration testing\nIn addition, it is expected that the successful supplier will work closely with our Managed Service Provider in all aspects relating to security",
        "contractPeriod": {
          "durationInDays": 1080
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKL18"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          },
          {
            "id": "72267100",
            "scheme": "CPV",
            "description": "Maintenance of information technology software"
          },
          {
            "id": "32571000",
            "scheme": "CPV",
            "description": "Communications infrastructure"
          },
          {
            "id": "32412000",
            "scheme": "CPV",
            "description": "Communications network"
          },
          {
            "id": "72514000",
            "scheme": "CPV",
            "description": "Computer facilities management services"
          },
          {
            "id": "72611000",
            "scheme": "CPV",
            "description": "Technical computer support services"
          },
          {
            "id": "32413100",
            "scheme": "CPV",
            "description": "Network routers"
          },
          {
            "id": "32422000",
            "scheme": "CPV",
            "description": "Network components"
          },
          {
            "id": "32425000",
            "scheme": "CPV",
            "description": "Network operating system"
          },
          {
            "id": "32427000",
            "scheme": "CPV",
            "description": "Network system"
          },
          {
            "id": "32430000",
            "scheme": "CPV",
            "description": "Wide area network"
          },
          {
            "id": "72222000",
            "scheme": "CPV",
            "description": "Information systems or technology strategic review and planning services"
          },
          {
            "id": "72253200",
            "scheme": "CPV",
            "description": "Systems support services"
          },
          {
            "id": "72253000",
            "scheme": "CPV",
            "description": "Helpdesk and support services"
          },
          {
            "id": "72910000",
            "scheme": "CPV",
            "description": "Computer back-up services"
          }
        ]
      }
    ],
    "title": "Managed Security Services Partner - Caredig Ltd",
    "value": {
      "amount": 150000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2023-05-15T12:00:00+01:00"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2023-05-15T12:00:00+01:00"
    },
    "description": "Caredig Ltd procured a new Managed Services Partner in June 2021 and transitioned to the new service provision in April 2022 for the outsourced management and support of its IT infrastructure, while continuing to manage core applications in house.\nAt the time of this procurement, Caredig was still in contract for the provision of Managed Security Services and so was not in scope at this time, however the contract for this, is due for renewal on the 20th of November 2023.",
    "tenderPeriod": {
      "endDate": "2023-05-12T12:00:00+01:00"
    },
    "contractTerms": {
      "performanceTerms": "Selection criteria as stated in the procurement documentation"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "72222300",
      "scheme": "CPV",
      "description": "Information technology services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 180
      }
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "otherRequirements": {
      "requiresStaffNamesAndQualifications": true
    },
    "procurementMethod": "open",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "suitability",
          "appliesTo": [
            "supplier"
          ],
          "description": "Selection criteria as stated in the procurement documentation"
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.sell2wales.gov.wales",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-79950",
      "name": "Caredig Ltd",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UKL18",
        "locality": "Swansea",
        "postalCode": "SA1 5PN",
        "countryName": "United Kingdom",
        "streetAddress": "43 Walter Road"
      },
      "details": {
        "url": "http://www.caredig.co.uk",
        "buyerProfile": "https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0532",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "legalName": "Caredig Ltd"
      },
      "contactPoint": {
        "url": "https://www.sell2wales.gov.wales",
        "email": "ian.hoskison@caredig.co.uk",
        "telephone": "+44 1792460192"
      }
    },
    {
      "id": "GB-FTS-111",
      "name": "High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Royal Courts of Justice, The Strand"
      },
      "identifier": {
        "legalName": "High Court"
      },
      "contactPoint": {
        "telephone": "+44 2079477501"
      }
    }
  ],
  "language": "en",
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=111445.\nThe buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.\nSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\nNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=130695.\nThe buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.\nSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\n(WA Ref:130695)",
  "initiationType": "tender"
}