Low Code Customer Experience Platform (Cloud Based)
Buyer: Doncaster Council →
What is being bought
The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council’s outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.
Categories
Comparable-procurement analytics
Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is IT services: consulting, software development, Internet and support (72000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.
| Comparison set | Procedures | Reported bids per procedure | Named award suppliers | Price evidence |
|---|---|---|---|---|
| Market: CPV division 72 | 9,097 | 1 median · 13.9 average (3,560 of 9,097 with a bid count) | 1.9 average (4,274 of 9,097 with named award suppliers) | Not published |
| Same buyer | 1 | 1 median · 1 average (1 of 1 with a bid count) | 1 average (1 of 1 with named award suppliers) | Not published |
“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.
Price-outcome signal
Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.
Procurement strategy & market signals
Planning & early market engagement
No planning milestones published.
Related procurements
No linked framework, prior procurement or reprocurement published.
Documents & submission route
No documents are published in the current source record.
Source data inventory
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-03d0b5 |
|---|---|
| Latest release ID | 016771-2023 |
| Latest release timestamp | Tue Jun 13 2023 15:30:19 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | Not published |
| Tender status | Not published |
| Procurement method | Not published |
| Procurement method details | Not published |
| Main procurement category | services |
| Above threshold | Not published |
| Legal basis | 32014L0024 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 0 |
| Tender items in source | 0 |
| Tender documents in source | 0 |
| Awards in latest release | 0 |
| Contracts in latest release | 0 |
| Parties in latest release | 1 |
Notice history
| Date | Event | Reference |
|---|---|---|
| 13 Jun 2023 | tenderUpdate | 016771-2023 |
| 31 May 2023 | tender | 015433-2023 |
All source data
Unmodified official OCDS data retained by Tenderline for this procurement process.
Complete current OCDS release JSON
{
"id": "016771-2023",
"tag": [
"tenderUpdate"
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"date": "2023-06-13T16:30:19+01:00",
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"buyer": {
"id": "GB-FTS-30470",
"name": "Doncaster Council"
},
"tender": {
"id": "46853",
"title": "Low Code Customer Experience Platform (Cloud Based)",
"amendments": [
{
"id": "1",
"description": "Deadline extended to 10/07/2023 12noon"
}
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"legalBasis": {
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"description": "The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council’s outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.",
"classification": {
"id": "72000000",
"scheme": "CPV",
"description": "IT services: consulting, software development, Internet and support"
},
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"roles": [
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"address": {
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"postalCode": "DN1 3BU",
"countryName": "United Kingdom",
"streetAddress": "Civic Office, Waterdale"
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"details": {
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],
"language": "en",
"initiationType": "tender"
}Complete JSON history (2 releases)
13 Jun 2023 · 016771-2023 · tenderUpdate
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"description": "The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council’s outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.",
"classification": {
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"identifier": {
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}31 May 2023 · 015433-2023 · tender
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"date": "2023-05-31T15:24:44+01:00",
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"description": "The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council’s outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.",
"contractPeriod": {
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"status": "active",
"coveredBy": [
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"documents": [
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"bidOpening": {
"date": "2023-06-30T12:00:00+01:00"
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"description": "The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council’s outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.",
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{
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}