Official UK procurement notice
Low Code Customer Experience Platform (Cloud Based)
Authority: City of Doncaster Council (Local council)
The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council’s outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract.
What is being bought
Published requirement descriptionThe City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council’s outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 31 May 2023, 15:24 BST
- Last source update
- 13 Jun 2023, 16:30 BST
- Award evaluation window
- 30 Jun 2023 – …
- Authority reference
46853- FTS notice number
2023/S 000-016771- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03d0b5Find a Tender
How it was run
Official notice- Submission deadline
- 30 Jun 2023, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 30 Jun 2023, 12:00 BST
Timeline
13 Jun 2023 → 30 Jun 2023 · 3 dates- Notice published13 Jun 2023, 16:30 BST
- Submission deadline30 Jun 2023, 12:00 BST
- Bids opened30 Jun 2023, 12:00 BST
Notice history
2 releases on Find a TenderPublished amendments (1)
Deadline extended to 10/07/2023 12noon
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Holly WilsonReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria