Official UK procurement notice
Visa and Citizenship Application Services (VCAS) - Lot 4
Authority: Secretary of State for the Home Department (Central government)·Consortium: 2 public authorities
What is being bought5 lots · detail below
Published requirement descriptionThe Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity across both UKVI and Her Majesty’s Passport Office (HMPO). This procurement was formerly referred to as Future Supplier Services.
UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for people who come here legally.
UKVI’s vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI’s challenge is to transform services in a way that enhances customer experience and controls outcomes.
To achieve this, the VCAS requirements will cover the following activities:
- Provision of VCAS Centres (infrastructure and people)
- Appointment booking
- Priority / added-value services
- Fees
- Identity check and document verification
- Document upload
- Biometric capture
- Digital interviewing
- Vignette services
- HMPO specific requirements
- Complaints and customer insight
The procurement has been divided into 5 geographical lots:
(1) Africa and Middle East
(2) Americas, Canada, Australasia and Europe
(3) China and Taiwan
(4) Asia and Asia Pacific
(5) The UK
Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes.
This Award Notice relates to Lot 4 - Asia and Asia Pacific Only.
Further Award Notices will be issued following the Award of all other Lots.
CPV: Administration services · Administrative services for business operations · Administrative services related to tourism affairs · Biometric sensors · Communications infrastructure · Consular services · General public services · Government services · Information technology services · Post office counter services · Services specific to international organisations and bodies · Supporting services for the government · +1 more
Lots and requirements (5)Procurement structure
5 lots · all with a published value (£1,200,000,000 together) · evaluation weights differ by lotLot #1Africa and Middle East United Arab Emirates (AE), Afghanistan (AF) +38Published value£316,000,000
Please see section II.1.4 of this Notice for an overview of the services that will be required in each Lot.
In Lot 1, services will cover Africa and Middle East.
Lot #2Americas, Canada, Australasia and Europe 1A, Albania (AL) +82Published value£303,000,000
Please see section II.1.4 of this Notice for an overview of the services that will be required in each Lot.
In Lot 2, services will cover Americas, Canada, Australasia and Europe.
Lot #3China and Taiwan China (CN), Taiwan (TW) +1Published value£147,000,000
Please see section II.1.4 of this Notice for an overview of the services that will be required in each Lot.
In Lot 3, services will cover China and Taiwan.
Lot #4Asia and Asia PacificAwarded Bangladesh (BD), Brunei (BN) +19Published value£271,000,000
Please see section II.1.4 of this Notice for an overview of the services that will be required in each Lot.
Lot #5United Kingdom UKPublished value£163,000,000
Please see section II.1.4 of this Notice for an overview of the services that will be required in each lot.
In Lot 5, services will cover the UK only. Please note: vignette services and HMPO-specific services will not be required for this lot.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lots publish different evaluation splits; there is no single procedure weighting.
| Lot | Quality | Price | Split |
|---|---|---|---|
| 1 · Africa and Middle East | 60% | 40% | |
| 2 · Americas, Canada, Australasia and Europe | 60% | 40% | |
| 3 · China and Taiwan | 60% | 40% | |
| 4 · Asia and Asia Pacific | 60% | 40% | |
| 5 · United Kingdom | 60% | 40% |
- Successive reduction
- Candidates will be reduced successively across stages
- Price carries 40 points on every lot: a 10% discount moves about 4 points.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Competitive procedure with negotiation
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 29 Oct 2021, 22:45 BST
- Last source update
- 27 Sept 2023, 16:41 BST
- FTS notice number
2023/S 000-028547- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02f1f4Find a Tender
Publisher note: The procurement will be managed electronically using the Jaggaer eSourcing Portal. The eSourcing Portal is an online application that allows suppliers to create and submit their Standard Selection Questionnaire (SQ) and any further responses to requests for information, requests for quotes, or requests for proposals via the internet rather than in paper form. In order to participate in this procurement, please follow the steps set out below. For the avoidance of doubt, please note that respondents are required to express an interest separately for this competition regardless of their involvement in previous Market Engagement activities for this project. Any such involvement does not constitute an expression of interest for the competition advertised in this notice. To participate in this procurement, participants must first be registered on the eSourcing Suite. If you have not yet registered this can be done online at https://homeoffice.app.jaggaer.com/web/login.html by following the link to Register. Once registered, all interested suppliers should then submit their details (company name, lead contact name, lead contact email address and telephone number), in the first instance, to the following address in order to express interest: [email protected] The Authority requires new participants to sign a Non-Disclosure Agreement (NDA) in order to be invited to participate in the competition for this project. On receipt of an email detailed above, the Authority will either confirm prior receipt of an NDA as part of market engagement, or provide the NDA document for signature to be returned via email. Once a correctly signed NDA is received by the Authority, Participants will be invited to the Standard Selection Questionnaire (SQ) Event through the portal and will be able to access all of the project documentation. Participants are requested to register on the portal and then express interest via email by Wednesday 5th January 2022 at the latest, to allow sufficient time for the tender administrative process and submission of responses. (For the avoidance of doubt, the deadline as stated in IV.2.2 refers to submissions of the SQ). SQ clarification requests must be submitted no later than 12:00pm (GMT) on Wednesday 22nd December 2021. The closing date for SQ submissions will be 11:00am (GMT) on Monday 10th January 2022. We reserve the right to delay or adjust our timetables or such other aspects of the procurement as we consider appropriate. We will therefore keep the situation under constant review and will notify all bidders of any changes as and when these are required.
How it was run
Official notice- Submission deadline
- 10 Jan 2022, 11:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Participation fee
- document
- Bid validity
- 240 days from the deadline
Timeline
13 Dec 2021 → 27 Sept 2023 · 4 dates- Next notice expected13 Dec 2021
- Submission deadline10 Jan 2022, 11:00 GMT
- Invitations to tender expected3 Feb 2022
- Notice published27 Sept 2023, 16:41 BST
Notice history
5 events · 3 releases on Find a Tender · since 8 Dec 2021- Status changed to active8 Dec 2021, 22:45 GMT
- Procurement method changed8 Dec 2021, 22:45 GMT
- Deadline published: 10 Jan 2022, 11:00 GMT8 Dec 2021, 22:45 GMT
- Buyer details updated8 Dec 2021, 22:45 GMT
- Status changed to complete27 Sept 2023, 16:41 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 4 · Asia and Asia Pacific1 award | |||
| VF Worldwide Holdings LtdLot 4 - Asia & Asia Pacific | £271,000,000 † | — | Awarded |
Contracts
Lot 4 - Asia & Asia Pacific · VF Worldwide Holdings Ltd
- Signed
- 30 Aug 2023
- Value
- £271,000,000
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 4 · Asia and Asia Pacific | 3bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Home OfficeContracting authorityMinistry or any other national or federal authority, including their regional or local subdivisionsGeneral public services
Dispute resolution & review bodies
- Public Procurement Review ServiceReview body
- Royal Courts of JusticeMediation body
Bidders & participating suppliers
1 commercial party on the notice- VF Worldwide Holdings LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria