Find a TenderClosed
Published 24 Oct 2024, 15:32 BST

Official UK procurement notice

Loss Adjusters · UK public procurement notice

Official notice

Authority: THAMES WATER UTILITIES LIMITED

Framework agreement4 lotsServicesNegotiated procedure with prior call for competition
Framework ceiling (notional)£2,583,000total for 4 lots · framework ceiling, not attributable revenue
Submissions closed 8 Nov 2024
Lots 4see the lot list below

What is being bought4 lots · detail below

Published requirement description

Provision of Loss Adjustment Services and Contractor Repair Network

CPV: Engineering, auxiliary, average, loss, actuarial and salvage insurance services · Insurance claims adjustment services

How this framework works

From the published notice
Places
up to 8 suppliers

Lots and requirements (4)Procurement structure

4 lots · all with a published value
Lot #1General Loss Adjusting ServicesRenewalPublished value£2,000,000

Day to day claims adjusting and ancillary services assessment and evaluation, with longer response requirements.

Thames Water seeks long-term price stability for these services and prefers a 3-year contract, with allowable 1 year extensions up to a maximum of 5 years in total contract length.

Delivery: London, South East · The whole of Thames Water Region
Extensions: Any agreement awarded would be for a maximum initial period of 3 years, with options to extend for two further one year periods. · Any agreement awarded would be for a maximum initial period of 3 years, with options to extend for two further one year periods. The maximum total contract length would be 5 years.Second stage: up to 8 candidates invited to tenderVariant bids: allowed
Lot #2Contractor Repair NetworkRenewalPublished value£208,000

Thames Water seeks a provider offering a wide network of trades and services needed in Repair and Reinstatement following claims against TW. Thames Water seeks long-term price stability for these services and prefers a 3-year contract, with allowable 1 year extensions up to a maximum of 5 years in total contract length.

Delivery: London, South East · The whole of Thames Water Region
Extensions: Any agreement awarded would be for a maximum initial period of 3 years, with options to extend for two further one year periods. · Any agreement awarded would be for a maximum initial period of 3 years, with options to extend for two further one year periods. The maximum total contract length would be 5 years.Second stage: up to 8 candidates invited to tenderVariant bids: allowed
Lot #3Primary Emergency, Major Incident and Out of Hours Loss Adjustment ServicesRenewalPublished value£249,000

Thames Water Utilities Limited are looking for a retained provider who can be called on at any time for emergency incidents, providing Thames Water with an out of hours helpdesk and crucial resources to provide early assessment and complete the evaluation of claims, which may include managing a repair and reinstatement process.

Thames Water seeks long-term price stability for these services and prefers a 3-year contract, with allowable 1 year extensions up to a maximum of 5 years in total contract length.

Delivery: London, South East · The whole of Thames Water Region
Extensions: Any agreement awarded would be for a maximum initial period of 3 years, with options to extend for two further: one year periods. · Any agreement awarded would be for a maximum initial period of 3 years, with options to extend for two further one year periods. The maximum total contract length would be 5 years.Second stage: up to 8 candidates invited to tenderVariant bids: not allowed
Lot #4Major Loss Response PanelRenewalPublished value£126,000

From time to time Thames Water require response to major incidents and therefore require a panel of suppliers that would be able to support by responding to these events should they occur, and providing early assessment and complete the evaluation of claims.

Thames Water seeks long-term price stability for these services and prefers a 3-year contract, with allowable 1 year extensions up to a maximum of 5 years in total contract length.

Delivery: London, South East · The whole of Thames Water Region
Extensions: Any agreement awarded would be for a maximum initial period of 3 years, with options to extend for two further one year periods. · Any agreement awarded would be for a maximum initial period of 3 years, with options to extend for two further one year periods. The maximum total contract length would be 5 years.Second stage: up to 8 candidates invited to tenderVariant bids: allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Lot distribution rule: Thames Water reserves the right to award a single or multiple lots to the most suitable providers(s).
Conditions of participation2
  • Suitability

    As detailed in the PQQ

  • Technical & professional ability

    Loss Adjusters must be members of the Chartered Institute of Loss Adjusters (CILA) and Surveyors must be a member of the Royal Institute of Chartered Surveyors.

Legal form for consortia
Consortia may be required to form a legal entity prior to award.
Shortlisting
As detailed in section VI.3 and PQQ
Successive reduction
Candidates will be reduced successively across stages
What this means for your bid
  • “Loss Adjusters” is a framework: the contest is a place on its panel, up to 8 suppliers, not a single contract.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Negotiated procedure with prior call for competition
Legal basis
CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
24 Oct 2024, 15:32 BST
Last source update
24 Oct 2024, 15:32 BST
Authority reference
FA2198
FTS notice number
2024/S 000-034521
Classification (CPV)
Engineering, auxiliary, average, loss, actuarial and salvage insurance servicesInsurance claims adjustment services
Delivery area
London (UKI)South East (UKJ)
Official registry OCID
ocds-h6vhtk-04b100 Find a Tender
Contract terms summary

Specified in Invitation to Negotiate Document.

Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Performance terms

As detailed in the ITN

Review and risk notes
Review procedure

Thames Water Utilities Limited will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.

The Utilities Contracts Regulations 2016 (SI 2016 No 274) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).

Publisher note: Format for requested participation: All suppliers who wish to respond to this contract notice must request a pre-qualification questionnaire (PQQ) by using the web link in Section I.3 . ( https://forms.office.com/e/XzdxSAeFkC ) From your response to the link in Section I.3 or above, Thames Water 's Procurement Support Centre will send you an email providing you login details for our eSourcing system. If the project requires it, you will receive an additional and separate survey to complete for Data protection. Note - The client may be Thames Water Utilities Limited or another company within the Kemble Water group structure. Note on Estimated Contract Values: All values shown are estimates only and have no binding on the total contract value that materialises under the provision of each service. Any bidder that passes the PQQ pass/fail questions will be taken through to ITN.

How it was run

Official notice
Run through: portal not identified
Language: EN
Appointment period ends
8 Nov 2024, 12:00 GMT
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Supplier levy on call-offs (max %)
document
Bid validity
180 days from the deadline
Deposits and guarantees
Bonds and/ or parent company guarantees of performance and financial standing may be required.
Detailed submission instructions & authority contactsFrom official release

Timeline

24 Oct 2024 → 8 Nov 2024 · 2 dates
  1. Notice published
    24 Oct 2024, 15:32 BST
  2. Admission / appointment period endsperiod end, not a bid countdown
    8 Nov 2024, 12:00 GMT

Contracting authority & participating public bodies

THAMES WATER UTILITIES LIMITED

Contracting authorityWater GB-COH: 02366661 Reading, South East, RG18DBContact name, email Published organisation website ↗

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria