Find a TenderAwarded

Published 10 Jan 2025, 17:07 GMT

Official UK procurement notice

Look Ahead Care & Support - IT Managed Service Provider

Official notice

Authority: Look Ahead Care & Support Ltd

ServicesOpen procedureSME suitable

Sectors: IT Services & Software (72) Delivery: UK

Published estimate£3,200,000exc. VAT1.3% below published estimate

Submissions closed 13 Feb 2025awarded 29 Jul 2025

Awarded to Smartdesc Limited

What is being bought

Published requirement description

The purpose of this tender is to identify a suitable supplier to deliver an IT Managed Service Provider solution to include a number of services under the following headings:

-24/7 Managed Service Desk

-Server hosting

-Backup as a Service (BaaS)

-Security services

-Procurement, billing and builds

-Reporting and Service Reviews

-Technical and innovation guidance, advice and support in conjunction with the Look Ahead IT strategic plan

It is the intention that this service will be awarded under one contract to one supplier. To deliver the requirements, an initial 3-year contract will be awarded with an optional extension of an additional 24 months. Therefore a total potential contract length of 5 years.

CPV: Information technology services

The lotProcurement structure

single lot · no lot value published

Lot #1AwardedRenewal

Delivery: UK

Extensions: The tender and resulting contract comes with the option to extend the 36 month term of the contract for a further 24 months. Therefore a total 60 month or 5 year contract is availableVariant bids: not allowed

72222300 Information technology services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 70%Price: 30%

Published award criteria (2)

Quality: 70
Price: 30

What this means for your bid

Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: No (one-off requirement)
First published: 10 Jan 2025, 17:07 GMT
Last source update: 6 Aug 2025, 15:46 BST
Award evaluation window: 11 Feb 2025 – …
FTS notice number: 2025/S 000-046629
Classification (CPV): Information technology services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-04cf4c Find a Tender

Contract terms

Electronic trading: e-invoicing allowed · electronic payment

Publisher note: (MT Ref:235219)

How it was run

Official notice

Run through: mytenders · Who buys & how to bid on myTenders

Supplier login requiredLanguage: EN

Access & registration note: Free publication showcase; bidding happens on buyer portals

Submission deadline: 13 Feb 2025, 12:00 GMT
Submission channel: {"electronicSubmission"}
Accepted languages: en
Bid validity: 180 days from the deadline
Bids opened: 11 Feb 2025, 13:00 GMT

Detailed submission instructions & authority contactsFrom official release

www.mytenders.co.uk ↗

Timeline

11 Feb 2025 → 6 Aug 2025 · 3 dates

Bids opened
11 Feb 2025, 13:00 GMT
Submission deadline
13 Feb 2025, 12:00 GMT
Notice published
6 Aug 2025, 15:46 BST

Notice history

2 events · 3 releases on Find a Tender · since 30 Jan 2025

Deadline moved to 13 Feb 2025, 12:00 GMT
30 Jan 2025, 16:20 GMT
+2 days · was 11 Feb 2025, 12:00 GMT
Status changed to complete
6 Aug 2025, 15:46 BST

Published amendments (1 · 1 deadline change)

When	What	Before	After	Shift
—	DeadlineTime limit · IV.2.2	11 Feb 2025	13 Feb 2025	+2 d
—	Bid openingConditions for opening of tenders · IV.2.7	11 Feb 2025	13 Feb 2025	+2 d

Please note that due to the significant interest we have received for this tender and the subsequent volume of questions we have had, we have extended the deadline for responses. Thank you.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £3,157,5901 contract exc. VAT

Bids received 107 from SMEs

Contracts signed 1latest 29 Jul 2025

Awarded to	Value	Date	Status
Smartdesc LimitedSME	£3,157,590 †	—	Awarded

Contracts

Contract 046629-2025-1 · Smartdesc LimitedSME
Signed
29 Jul 2025
Value
£3,157,590
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
10bids · 10 electronic · 10 from abroad	7	—	—

Contracting authority & participating public bodies

Look Ahead Care and Support

Contracting authorityBody governed by public lawHousing and community amenities Cally Yard, 439 Caledonian Road, London, UK, N7 9BGContact name, email Published organisation website ↗

Dispute resolution & review bodies

Public Procurement Review ServiceReview body LondonContact email, phone

Bidders & participating suppliers

1 commercial party on the notice

Smartdesc LimitedAwarded supplier 133 Whitechapel High Street, London, UK, E1 7QAContact phone

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria