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Published 9 Jan 2025, 13:47 GMT

Official UK procurement notice

Look Ahead Care & Support - Case Management Software

Official notice

Authority: Look Ahead Care & Support Ltd

GoodsOpen procedureSME suitable
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: UK
Published estimate£1,800,000exc. VAT33.5% below published estimate
Submissions closed 10 Feb 2025awarded 29 Jul 2025
Awarded to Nourish Care Systems Limited

What is being bought

Published requirement description

The purpose of this tender is to identify a suitable supplier to provide a robust Case Management System that provides Look Ahead with a digital, centralised platform for recording, tracking, and managing the support that is provided to Look Ahead’s customers.

Look Ahead would like to engage with a technology company who:

-Can deliver a software solution that is fit for purpose and already used in the social care sector

-Can provide a solution that is easy to use and feature rich

-Understand the specific needs of the services that Look Ahead offer i.e. providing care and support to young people, people who are homeless and people with learning disabilities or mental health issues and how the proposed system will enable/improve that service

-Will support Look Ahead with the roll out and implementation of the software, including supporting with training

-Will partner with Look Ahead over the lifetime of the contract to ensure the implemented system works effectively and drives value for the organisation, its end users and its customers

CPV: IT services: consulting, software development, Internet and support · Industry specific software package · Software package and information systems

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedRenewal
Delivery: UK
Extensions: The tender and contract on offer is for an initial term of 36 months with the possibility of extending for a further 24 months. Therefore the total contract length is up to 60 months or 5 years.Variant bids: not allowed
48000000 Software package and information systems48100000 Industry specific software package72000000 IT services: consulting, software development, Internet and support

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality: 70
  • Price: 30
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
9 Jan 2025, 13:47 GMT
Last source update
6 Aug 2025, 15:47 BST
Award evaluation window
10 Feb 2025 – …
FTS notice number
2025/S 000-046632
Classification (CPV)
IT services: consulting, software development, Internet and supportIndustry specific software packageSoftware package and information systems
Delivery area
UK
Official registry OCID
ocds-h6vhtk-04ce9e Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic payment

Publisher note: (MT Ref:235216)

How it was run

Official notice
Run through: mytenders · Who buys & how to bid on myTenders
Supplier login requiredLanguage: EN
Access & registration note: Free publication showcase; bidding happens on buyer portals
Submission deadline
10 Feb 2025, 12:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
180 days from the deadline
Bids opened
10 Feb 2025, 13:00 GMT
Detailed submission instructions & authority contactsFrom official release

www.mytenders.co.uk ↗

Timeline

10 Feb 2025 → 6 Aug 2025 · 3 dates
  1. Submission deadline
    10 Feb 2025, 12:00 GMT
  2. Bids opened
    10 Feb 2025, 13:00 GMT
  3. Notice published
    6 Aug 2025, 15:47 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    6 Aug 2025, 15:47 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £1,197,7501 contract exc. VAT
Bids received 99 from SMEs
Contracts signed 1latest 29 Jul 2025
Awarded toValueDateStatus
Nourish Care Systems LimitedSME£1,197,750 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
9bids · 9 electronic · 9 from abroad9——

Contracting authority & participating public bodies

Look Ahead Care and Support

Contracting authorityBody governed by public lawHousing and community amenities Cally Yard, 439 Caledonian Road, London, UK, N7 9BGContact name, email Published organisation website ↗

Dispute resolution & review bodies

  • Public Procurement Review ServiceReview body LondonContact email, phone

Bidders & participating suppliers

1 commercial party on the notice
  • Nourish Care Systems LtdAwarded supplier Floor 3 Dean Park House, 8-10 Dean Park Crescent, Bournemouth, UK, BH1 1HLContact phone

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria