Official UK procurement notice
Live Fear Free Helpline · UK public procurement notice
Authority: Welsh Government
What is being bought
Published requirement descriptionWelsh Government currently funds the Live Fear Free Helpline, a free 24/7 bilingual information, sign-posting and support service, to help and guide people who have been/are victims of Violence against women, domestic abuse or sexual violence, who are in need of information or access to support services. The helpline also offers a support service to bystanders and concerned others, including family, friends and professionals.
- Recurrence: 2027
CPV: Helpdesk and support services · Other community, social and personal services
The lotProcurement structure
single lot · no lot value publishedLot #1The Helpline is open to victims from all genders (including transgender) and all types…AwardedRenewal
The Helpline is open to victims from all genders (including transgender) and all types of relationship. There is also no age limit or ethnicity barrier to calling the Helpline as gender-based violence, domestic abuse and sexual violence can affect anyone.
The Welsh Government is re-tendering for the delivery of the Live Fear Free Helpline. Welsh Government wishes to enter into a contract for the Live Fear Free Helpline for an initial period of 36 months, with an option to extend for 3 years subject to annual reviews. They are looking to appoint a Provider who can demonstrate they fully understand and can meet the requirements outlined in the Invitation to Tender (ITT) document, through proven knowledge, experience and robust governance arrangements.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (5)
- Effective Operation of helpline: Explain how you will operate an all Wales helpline which offers 24/7 365 days a year: 35%
- Evidence of Collaboration Please evidence how you will working in collaboration with key stakeholders to reduce duplication of the services offered, share and learn from best practice: 5%
- Demonstrate effective Governance arrangements: 30%
- Demonstrate an effective Communications and marketing strategy: 10%
- price: 20%
Published award criteria (5)
- Effective Operation of helpline: Explain how you will operate an all Wales helpline which offers 24/7 365 days a year: 35
- Evidence of Collaboration Please evidence how you will working in collaboration with key stakeholders to reduce duplication of the services offered, share and learn from best practice: 5
- Demonstrate effective Governance arrangements: 30
- Demonstrate an effective Communications and marketing strategy: 10
- Price: 20
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · 2027
- First published
- 17 Jan 2022, 14:54 GMT
- Last source update
- 22 Mar 2022, 15:43 GMT
- Award evaluation window
- 22 Feb 2022 – …
- Authority reference
C213/2020/2021- FTS notice number
2022/S 000-007764- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-030bd5Find a Tender
- Performance terms
As stated in tender documentation
Publisher note: E-TENDER INFORMATION: https://etenderwales.bravosolution.co.uk - The first person from your Organisation to use the Platform will be required to register on behalf of the Organisation. - Registration involves accepting a User Agreement, and providing basic information about your Organisation and about the User performing the Registration. - The User who performs the Registration becomes the Super User for the Organisation. - On registering on the Platform the Super User will select a Username and will receive a password. - The Password will be sent by e-mail to the email address that was specified in the User Details section of the Registration page. - In order to log-in to the Platform please enter your Username and Password. - Note: If you forget your Password then visit the homepage and click “Forgot your password?” - Registration should only be performed once for each Organisation. - If you think that someone in your Organisation may have already registered on this Platform then you must not register again. - Please contact the person who Registered (i.e. the Super User) in order to arrange access to the Platform. - Contact the Helpdesk immediately if you are unable to contact the Super User (for example if they have left your Organisation). - Note: If your Organisation is already registered on the Platform then you must not make any additional registration. Please contact the Helpdesk to gain access to the Platform. - Tenders must be uploaded to the BravoSolution portal by 2pm HOW TO FIND THE ITT: - Once logged in you must click on ‘ITT’s Open to all Suppliers’ - The etender references for this contract are: Project_46842 and ITT _86626 - Click on the title to access summary details of the contract. If you are still interested in submitting a tender, click the ‘Express an Interest button’. This will move the ITT from the ‘Open to all Suppliers’ area to the ‘My ITT’s’ on the home page. - You will then see the full details of the ITT in the qualification and technical envelopes along with any relevant documents in the ‘Attachments’ area. - Should you have any questions on the ITT, please use the ‘Messages’ area to contact the buyer directly – Please do not contact the named person at the top of this notice. NOTE: The authority is using eTenderwales to carry out this procurement process.To obtain further information record your interest on Sell2Wales at http://www.sell2wales.gov.wales/search/search_switch.aspx?ID= 109880 (WA Ref:109880) Under the terms of this contract the successful supplier(s) will be required to deliver Community Benefits in support of the authority’s economic and social objectives. Accordingly, contract performance conditions may relate in particular to social and environmental considerations. The Community Benefits included in this contract are: as described in the tender documents The buyer considers that this contract is suitable for consortia bidding. (WA Ref:119829)
How it was run
Official notice- Submission deadline
- 21 Feb 2022, 14:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en, cy
- Bid validity
- 180 days from the deadline
- Bids opened
- 22 Feb 2022, 09:30 GMT
Timeline
21 Feb 2022 → 22 Mar 2022 · 3 dates- Submission deadline21 Feb 2022, 14:00 GMT
- Bids opened22 Feb 2022, 09:30 GMT
- Notice published22 Mar 2022, 15:43 GMT
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete22 Mar 2022, 15:43 GMT
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Welsh Womens AidSME | £1,499,910 † | — | Awarded |
Contracts
Contract 007764-2022-C213/2020/2021-1 · Welsh Womens AidSME
- Signed
- 22 Mar 2022
- Value
- £1,499,910
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 1 electronic | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- Welsh Womens AidAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria