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Official procurement procedure

Live Fear Free Helpline

Helpdesk and support services
Other community
social and personal services
Wales (UKL)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Welsh Government: "Live Fear Free Helpline". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityWelsh GovernmentScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Welsh Government
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Welsh Government. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4.6Bids / Report
19.5% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 90 active published awards; 77 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityWelsh Government
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published22 Mar 2022, 15:43 GMT
Last source update22 Mar 2022, 15:43 GMT
Recurring procurementNot published
ClassificationHelpdesk and support services, Other community, social and personal services
Delivery area
Wales (UKL)
OCIDocds-h6vhtk-030bd5
What is being bought
Welsh Government currently funds the Live Fear Free Helpline, a free 24/7 bilingual information, sign-posting and support service, to help and guide people who have been/are victims of Violence against women, domestic abuse or sexual violence, who are in need of information or access to support services. The helpline also offers a support service to bystanders and concerned others, including family, friends and professionals.
What changed
From the official release history
  1. tender value changed
    22 Mar 2022, 15:43 GMT
  2. Status changed to complete
    22 Mar 2022, 15:43 GMT
  3. Official notice release published
    22 Mar 2022, 15:43 GMT
  4. Submission deadline changed to published date
    22 Mar 2022, 15:43 GMT
  5. Published value updated to £3,000,000
    17 Jan 2022, 14:54 GMT
  6. Status changed to active
    17 Jan 2022, 14:54 GMT
  7. Official notice release published
    17 Jan 2022, 14:54 GMT
  8. Submission deadline changed to 21 Feb 2022, 14:00 GMT
    17 Jan 2022, 14:54 GMT
  9. Buyer information updated
    17 Jan 2022, 14:54 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The Helpline is open to victims from all genders (including transgender) and all types of relationship. There is also no age limit or ethnicity barrier to calling the Helpline as gender-based violence, domestic abuse and sexual violence can affect anyone. The Welsh Government is re-tendering for the delivery of the Live Fear Free Helpline. Welsh Government wishes to enter into a contract for the Live Fear Free Helpline for an initial period of 36 months, with an option to extend for 3 years subject to annual reviews. They are looking to appoint a Provider who can demonstrate they fully understand and can meet the requirements outlined in the Invitation to Tender (ITT) document, through proven knowledge, experience and robust governance arrangements.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    22 Mar 2022, 15:43 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 22 Mar 2022, 00:00 GMT · £1,499,910
Commercial outcome and competition
Awards
Welsh Womens Aid
Not published · Not published · active
Contracts
Contract
£1,499,910 · signed 22 Mar 2022, 00:00 GMT · active
Bid statistics
bids: 1 (lot 1)
electronicBids: 1 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
smeBids: 1 (lot 1)
Buyer and organisations in this procedure

Welsh Government

Contracting authority GB-FTS-1044
View buyer profile

  • Welsh Government
    buyer
    centralPurchasingBody

    Corporate Procurement Services, Cathays Park, Cardiff, UKL, CF10 3NQ
    CPSProcurementAdvice@gov.wales
    +44 3000623300

  • High Court
    reviewBody

    Royal Courts of Justice, The Strand, London, WC2A 2LL
    +44 2079477501

  • Welsh Womens Aid
    supplier

    Pendragon House, Caxton Place, Cardiff, UKL, CF238XE
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published