Little Heath School ~ IT & Network Services Tender

The selected service provider shall be: •Fully conversant with evolving legislation regarding the provision of IT & Network Services in a Secondary School environment •Required to evidence their Quality Assurance and Security Systems •Required to evidence their proposed Key Performance Indicator measures for the contract •Required to periodically present performance reporting and systems development recommendations to Governors and Senior Staff •Qualified to provide advice and support School IT & Network Services Hardware & Software Procurement activities •Experienced in Network design in a Secondary School environment •Required to support all current and future School systems •Experienced in managing Cloud Based Solutions in a Secondary School environment •Expected to support the interface and management of all Telephony and CCTV Systems The contract will provide onsite support, including maintenance, currently on-site via the Network Manager and three Support Technicians located in school 5 days a week 52 weeks of the year. The School is receptive to proposals of alternative support models. Comprehensive off-site system support is required 24 hours a day, 7 days a week, and 365 days a year. Maintenance and System Development activities shall be undertaken outside the 190 academic term-time days to minimise any disruption to pupil education and teaching activities. The contract will commence on 1 August 2023 for an initial period of three years, ending 31 July 2026 with the opportunity to extend for a further period of up to two years at the discretion of the governing body. The contract will provide Technical Management and on-site technicians, to the School’s ICT Infrastructure, including: •Full server support and monitoring •Fully Managed Helpdesk with Remote Support •Full workstation support, software support, hardware support and repairs •Staff and Student Network & email accounts and access setup and management. •Proactive contract management to ensure best value for money across all areas of management systems and utilities. •24/7/365 network monitoring with call out and emergency 24/7/365 contact •Web Filtering via Smoothwall See SQ Document for further information.