LGS/Q/001/2026 - Telephone Service Desk Support

Official notice

Authority: Middlesbrough Council (Local council)

Below threshold - unknown

Sectors: IT Services & Software (72) Delivery: North East (UKC12)

Awarded value£34,089published contract · exc. VAT

Awarded 17 Jul 2026

Awarded to WCL UK Ltd t/a Everything ICT

What is being bought

Published requirement description

LMS Helpdesk Support per annum 8x5x4 Response Start Date: 1st August 2026 End Date: 31st July 2027 Telephone & Email Support: 8x5 Response SLA: Priority 1 - 15 minutes (in hours 8x5) Priority 2&3 - 4 hours (in hours 8x5) Hardware Replacement: As per 'Critical Hardware Support' Onsite Engineer: Next Business Day (hardware replacement only)

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: North East

72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record

Procedure method: Below threshold - unknown
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 14 Aug 2026, 15:20 BST
Last source update: 14 Aug 2026, 15:20 BST
FTS notice number: 2026/S 000-077782
Latest notice: Contract details notice (UK7)
Delivery area: North East (UKC12)
Official registry OCID: ocds-h6vhtk-06e4de Find a Tender

Notice history

1 event · 1 release on Find a Tender

Contract details notice published
14 Aug 2026, 15:20 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £34,0891 contract exc. VAT

Contracts signed 1latest 17 Jul 2026

Awarded to	Value	Date	Status
WCL UK Ltd t/a Everything ICT	£34,089 †	—	Awarded

Contracts

Contract 1 · WCL UK Ltd t/a Everything ICT
Signed
17 Jul 2026
Value
£34,089
Period
1 Aug 2026 – 31 Jul 2027
Status
active

Contracting authority & participating public bodies

Middlesbrough Council

Contracting authorityPublic authority - sub-central government GB-PPON: PLJH-5252-HJDM PO Box 500, Middlesbrough, North East, TS1 9FTContact email

Bidders & participating suppliers

1 commercial party on the notice

WCL UK Ltd t/a Everything ICTAwarded supplierGB-COH: 07689604 124 City Road, London, London, EC1V 2NXContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender14 Aug 2026, 15:20 BST