Leaving Care Night Concierge Service (Out-of-Hours Support)

{
  "id": "050006-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-05-28T08:23:18+01:00",
  "ocid": "ocds-h6vhtk-06a6f2",
  "buyer": {
    "id": "GB-PPON-PPGC-1434-MQPJ",
    "name": "Somerset Council"
  },
  "tender": {
    "id": "ocds-h6vhtk-06a6f2",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2030-12-31T23:59:59Z",
          "startDate": "2027-01-01T00:00:00Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK23",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "85311300",
            "scheme": "CPV",
            "description": "Welfare services for children and young people"
          }
        ]
      }
    ],
    "title": "Leaving Care Night Concierge Service (Out-of-Hours Support)",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "This request for expressions of interest is issued solely for the purpose of conducting market engagement and does not constitute any commitment by the Authority to undertake any procurement exercise in the future. This exercise includes no element of supplier evaluation. No parties will be prejudiced by any response or failure to respond to this by the deadline, there is no commitment  of any kind involved on either side. This request does not constitute a call for competition to procure any services and the Authority is not bound by any proposal offered. \nIf you are interested in this potential opportunity, then please express an interest by 17 June 2026 at 12:00pm by email to: stephen.barker@somerset.gov.uk \nBackground\nSomerset Council is seeking to understand market interest and capability in delivering an out-of-hours Night Concierge Service to support young people residing in Leaving Care accommodation.\nA previously commissioned concierge service ceased in 2024, with interim arrangements relying on internal on-call provision. This approach has proved unsustainable and has increased risks relating to:\n•\tStaff wellbeing\n•\tSafeguarding and incident response\n•\tIncreased reliance on emergency services\n•\tCommunity and neighbour complaints\nThe Council is therefore exploring options to secure a safe, responsive, and sustainable overnight support model, aligned with its corporate parenting responsibilities.\nService Overview\nThe Night Concierge Service is intended to provide overnight support to Leaving Care accommodation (x3 homes in Somerset, x2 in central Taunton, x1 in central Bridgwater) ensuring:\n•\tResident safety and welfare\n•\tRapid response to incidents and emergencies\n•\tDe-escalation of risk situations\n•\tReassurance to residents and local communities\n•\tReduced pressure on internal services\nThe service is expected to operate across multiple sites and provide a combination of:\n•\tScheduled welfare checks\n•\tResponsive call-out capability\n•\tIncident management and reporting\n•\tLiaison with emergency services where required\nKey Objectives\nThe Council is seeking a model that:\n•\tEnsures consistent overnight safeguarding coverage\n•\tProvides a timely and professional response service\n•\tReduces reliance on internal on-call arrangements\n•\tIs cost-effective and scalable\n•\tAligns with best practice in supported accommodation  \nDelivery Expectations\nProviders are asked to consider how they would deliver the following:\n1. Overnight Coverage Model\n•\tProposed hours of operation (typically overnight)\n•\tStaffing model (mobile patrol vs. static presence vs. hybrid)\n•\tGeographic coverage across Somerset\n2. Response & Call-Out Arrangements\n•\tResponse times to incidents\n•\tTriage and prioritisation of calls\n•\tEscalation procedures\n3. Safeguarding & Risk Management\n•\tSafeguarding governance and policies\n•\tIncident reporting and information sharing\n•\tManagement of high-risk behaviours or situations\n4. Workforce\n•\tStaffing structure and roles\n•\tRecruitment, vetting, and training\n•\tExperience of working with care leavers or vulnerable young adults\n5. Partnership Working\n•\tWorking with Somerset Council teams\n•\tEngagement with emergency services\n•\tCommunication with housing providers\n6. Mobilisation\n•\tTimescales for implementation\n•\tApproach to rapid mobilisation (particularly for interim provision)\nService Models Under Consideration\nThe Council is particularly interested in market feedback on the feasibility and design of the following models:\nFull Night Concierge Service\n•\tComprehensive overnight support including patrols, welfare checks, and call-outs\n•\tFully commissioned external service\n•\tAligned with sector best practice\nReduced / Interim Models\n•\tLimited visit-based or call-out-only provision\n•\tShort-term stabilisation approach\nPartnership / Hybrid Models\n•\tIntegration with existing provision (e.g. local providers models)\n•\tFlexible, scalable arrangements\nProcurement Context\nThe Council is considering a phased approach, which may include:\n•\tShort-term/interim solution via a quick quotation process (if below threshold)\n•\tLonger-term solution via a full open tender\nThere is currently no suitable framework or DPS available, so procurement routes will be bespoke.\nMarket Engagement Purpose\nThis engagement is intended to:\n•\tAssess market capacity and appetite\n•\tUnderstand delivery models and innovation\n•\tInform service specification design\n•\tShape the procurement approach\nAnticipated Timeline\n•\tMarket engagement: Summer 2026\n•\tInterim arrangement (if required): ASAP\n•\tFormal procurement (if required): 2026/27\n•\tService commencement: To be confirmed\nDeadline for responding: 17.06.2026, 12 noon\nThank you.",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PPGC-1434-MQPJ",
      "name": "Somerset Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK23",
        "country": "GB",
        "locality": "Taunton",
        "postalCode": "TA1 4DY",
        "countryName": "United Kingdom",
        "streetAddress": "County Hall, The Crescent"
      },
      "details": {
        "url": "https://www.somerset.gov.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PPGC-1434-MQPJ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "stephen.barker@somerset.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "050006-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/050006-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-05-28T08:23:18+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-06-17T23:59:59+01:00",
        "description": "Please respond to the following questions by emailing stephen.barker@somerset.gov.uk by 17 June 2026, 12pm:\nPlease set out how you would deliver an overnight Night Concierge service across Somerset, including your proposed operating model (e.g. mobile, static or hybrid), geographic coverage, and how you would ensure timely access and response across a large and predominantly rural county.\nPlease describe how you would structure staffing for the service, including recruitment, vetting, training, supervision, and arrangements to ensure consistent, safe delivery overnight (including any on-call or escalation arrangements).\nPlease outline your safeguarding governance, including safer recruitment, staff training, incident management, escalation processes, and how you would ensure appropriate information sharing with the Council and relevant partners.\nPlease describe how you would manage incidents and call-outs, including triage, response times, de-escalation approaches, and liaison with emergency services where required.\nPlease set out how you would work in partnership with Somerset Council and other stakeholders (e.g. housing providers, emergency services), including communication arrangements and integration with existing pathways.\nPlease provide indicative costings for your proposed model(s), including any tiered or flexible approaches, and key cost drivers.\nPlease identify any risks, constraints, or dependencies associated with delivering this service, and how these could be mitigated.\nPlease set out any alternative or innovative delivery models you consider would meet the Council's requirements."
      }
    ]
  },
  "initiationType": "tender"
}