Leaky Loos · UK public procurement notice

Northumbrian Water has a requirement for the

repair of leaking toilets for our customers in all our

operating areas.

This covers the Northeast of England - from

Berwick to the borders of North Yorkshire and from

the East Coast across the Pennines to the

Cumbrian border, covering Weardale, Teesdale and

Kielder.

A leaky loo is defined as when water is leaking from

the cistern to the pan, and any inlet valves.

The supplier will cover the geographical area of

Northumbrian Water's Northern operating area.

Leaky loos will be identified on an ongoing basis

throughout the year, however NWL cannot

guarantee the actual volumes or that there will be a

consistent stream of work as the requirement is

driven by customer demand. NWL are aiming to

repair approx. 3200 toilets across our whole supply

area, broken into 2,050 in the Northern Operating

area per year but NWL cannot guarantee this.

NWL will provide contact details of customers who

have reported a leaky loo. The supplier will contact

the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo.

The supplier will be responsible for keeping to the

times and if any unplanned or not pre-agreed

changes occur (e.g., late or early arrival), a

compensation payment will be given to the

customer. This payment of £30 would be the

responsibility of the supplier.

The supplier will carry out the repair to an expected

standard and if necessary, explain what has been

done to the customer.

All communications with customers (e.g., phone

calls, emails, letters), visits to properties and works

undertaken will be recorded and reported to NWL

within 24 hours.

The supplier will be responsible for purchasing and

using good quality plumbing materials.

The supplier will take a meter reading from the

property (if it is a metered property) at the time of

visit.

The supplier will be given direct access into NWL

customer billing system. We will require you to input

all customer contacts and appointments made and

fulfilled, timings of these and what occurred. Please

ensure the cost for this resource is included in your

proposal

Northumbrian Water has a requirement for the

repair of leaking toilets for our customers in all our

operating areas.

This covers our Essex operating area.

A leaky loo is defined as when water is leaking from

the cistern to the pan, and any inlet valves.

The supplier will cover the geographical area of the

Essex operating area. Please see documents

attached in section 1.5.1.

Leaky loos will be identified on an ongoing basis

throughout the year, however NWL cannot

guarantee the actual volumes or that there will be a

consistent stream of work as the requirement is

driven by customer demand. NWL are aiming to

repair approx. 3200 toilets across our whole supply

area, broken into 958 in Essex per year but NWL

cannot guarantee this.

NWL will provide contact details of customers who

have reported a leaky loo. The supplier will contact

the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo.

The supplier will be responsible for keeping to the

times and if any unplanned or not pre-agreed

changes occur (e.g., late or early arrival), a

compensation payment will be given to the

customer. This payment of £30 would be the

responsibility of the supplier.

The supplier will carry out the repair to an expected

standard and if necessary, explain what has been

done to the customer.

All communications with customers (e.g., phone

calls, emails, letters), visits to properties and works

undertaken will be recorded and reported to NWL

within 24 hours.

The supplier will be responsible for purchasing and

using good quality plumbing materials.

The supplier will take a meter reading from the

property (if it is a metered property) at the time of

visit.

The supplier will be given direct access into NWL

customer billing system. We will require you to input

all customer contacts and appointments made and

fulfilled, timings of these and what occurred. Please

ensure the cost for this resource is included in your

proposal.

Northumbrian Water has a requirement for the

repair of leaking toilets for our customers in all our

operating areas.

This covers the Suffolk operating area

A leaky loo is defined as when water is leaking from

the cistern to the pan, and any inlet valves.

Leaky loos will be identified on an ongoing basis

throughout the year, however NWL cannot

guarantee the actual volumes or that there will be a

consistent stream of work as the requirement is

driven by customer demand. NWL are aiming to

repair approx. 3200 toilets across our whole supply

area, broken into 192 in Suffolk per year but NWL

cannot guarantee this.

NWL will provide contact details of customers who

have reported a leaky loo. The supplier will contact

the customer to arrange timed appointments (8am1pm or 12-6pm) to repair the leaky loo.

The supplier will be responsible for keeping to the

times and if any unplanned or not pre-agreed

changes occur (e.g., late or early arrival), a

compensation payment will be given to the

customer. This payment of £30 would be the

responsibility of the supplier.

The supplier will carry out the repair to an expected

standard and if necessary, explain what has been

done to the customer.

All communications with customers (e.g., phone

calls, emails, letters), visits to properties and works

undertaken will be recorded and reported to NWL

within 24 hours.

The supplier will be responsible for purchasing and

using good quality plumbing materials.

The supplier will take a meter reading from the

property (if it is a metered property) at the time of

visit.

The supplier will be given direct access into NWL

customer billing system. We will require you to input

all customer contacts and appointments made and fulfilled, timings of these and what occurred. Please

ensure the cost for this resource is included in your

proposal.