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AwardedFind a Tender · award

LCC - Strategic Technology Partner Services

Buyer: Lincolnshire County Council →

BuyerLincolnshire County Council
StatusAwarded
DeadlineNot published
ValueValue not published
Published28 Jul 2025

What is being bought

This contract establishes a strategic partnership for the provision of IT services to support the effective delivery, management and development of Lincolnshire County Council’s technology estate. The scope includes end-to-end IT operational services, service management, infrastructure, application and network support, hosting, cyber security, and access to professional services. The contract is designed to be flexible and future-facing, enabling services to adapt over time in response to changing technology, user needs, organisational priorities, and external factors. It includes support for digital transformation, the development of agile product teams, and the maintenance of an ‘evergreen’ technology environment. Services will be delivered in collaboration with retained Council teams and other partners, with a focus on continuous improvement, security, value for money, and long-term adaptability.

Delivery location

UKF3

Categories

IT services: consulting, software development, Internet and support 72000000

Lot details

Lot 1

This contract covers the provision of Strategic Technology Partner Services to deliver, manage and develop a broad range of IT services in support of Lincolnshire County Council’s current and future requirements. The scope includes operational service delivery, transformation support, and the capability to respond to evolving organisational priorities, user needs, and changes in technology over the life of the contract. The contract establishes a strategic partnership model designed to be flexible and responsive, enabling the Council to adapt its technology estate, service design and delivery model in line with changes in legislation, policy, budget, user demand, working practices and market developments. The services provided under this contract are expected to evolve over time to reflect best practice, technological change and emerging business needs. The contract includes, but is not limited to, the following areas: Operational IT Services, including user support services (e.g. service desk, VIP support, on-site and remote assistance), modern workplace services (e.g. device lifecycle management, Microsoft 365 administration, identity and access management), and service management functions aligned to ITIL or equivalent standards. Application Services, including support for a portfolio of business applications hosted across a hybrid environment (on-premise, cloud, SaaS), application rationalisation, access and performance management, software asset management, and support for strategic platforms and integrations. Hosting and Infrastructure, including the operation, monitoring and optimisation of cloud services (principally Microsoft Azure), on-premise infrastructure and datacentre environments, storage, server and backup solutions, and disaster recovery capabilities. Network Services, including management of local area and wireless networks across all Council sites, network equipment lifecycle management, and interfaces with the Council’s existing WAN provision. Cyber Security, including the delivery of operational security controls, collaboration within a multi-supplier assurance model, compliance with recognised frameworks (e.g. NIST), incident response and recovery, risk monitoring and reporting, and security tooling. Change and Professional Services, including technical and service design, project and programme management, and access to resources to support both tactical and strategic initiatives. This will include delivery via product teams and agile approaches where appropriate. Service Development, including participation in governance and service planning, and provision of insight, innovation and continuous improvement to support the Council in achieving value for money, enhanced user experience and improved service outcomes. The contract requires the management of an ‘evergreen’ IT estate, ensuring that services and technologies remain current, supported and secure. The scope also includes the ability to initiate, accelerate or respond to transformation programmes, emerging technologies (e.g. AI, automation, data analytics), and cross-sector collaboration opportunities, including with health, emergency services and other public sector bodies. The service model is expected to operate collaboratively with the Council’s retained teams and other delivery partners, within a defined governance framework. The supplier will be required to work in an open, transparent and flexible way, with the ability to scale services up or down, reshape delivery models, and introduce new capabilities as business needs change. The specification reflects the Council’s current estate and service structure, but does not limit the future evolution of services. The contract will provide the mechanism through which technology services can be maintained, modernised and transformed over time to meet the Council’s ongoing and emerging requirements. The published contract value reflects the strategic scope of the arrangement, including provision for future growth, service evolution and technological change over the life of the contract.

Statuscancelled

Award criteria
Quality — 70%
Commercial — 5%
Price — 25%

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is IT services: consulting, software development, Internet and support (72000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,162 of 10,539 with a bid count)2 average (5,054 of 10,539 with named award suppliers)Not published
Same buyer25 median · 5 average (1 of 2 with a bid count)1 average (1 of 2 with named award suppliers)Not published
Delivery region: UKF3264 median · 4.2 average (10 of 26 with a bid count)1.3 average (11 of 26 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

043478-2025-1

Statusactive
Value£193,000,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-045598
Latest release ID043478-2025
Latest release timestampMon Jul 28 2025 12:50:43 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodselective
Procurement method detailsCompetitive procedure with negotiation
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
28 Jul 2025award, contract043478-2025
10 Sept 2024tender028911-2024
26 Apr 2024planning013663-2024

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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      },
      {
        "id": "2",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
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        "measure": "electronicBids",
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      }
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  },
  "date": "2025-07-28T13:50:43+01:00",
  "ocid": "ocds-h6vhtk-045598",
  "buyer": {
    "id": "GB-FTS-1905",
    "name": "Lincolnshire County Council"
  },
  "awards": [
    {
      "id": "043478-2025-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-155823",
          "name": "Version 1 Solutions Ltd."
        }
      ],
      "relatedLots": [
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      ]
    }
  ],
  "tender": {
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        "hasOptions": false,
        "description": "This contract covers the provision of Strategic Technology Partner Services to deliver, manage and develop a broad range of IT services in support of Lincolnshire County Council’s current and future requirements. The scope includes operational service delivery, transformation support, and the capability to respond to evolving organisational priorities, user needs, and changes in technology over the life of the contract.\nThe contract establishes a strategic partnership model designed to be flexible and responsive, enabling the Council to adapt its technology estate, service design and delivery model in line with changes in legislation, policy, budget, user demand, working practices and market developments. The services provided under this contract are expected to evolve over time to reflect best practice, technological change and emerging business needs.\nThe contract includes, but is not limited to, the following areas:\nOperational IT Services, including user support services (e.g. service desk, VIP support, on-site and remote assistance), modern workplace services (e.g. device lifecycle management, Microsoft 365 administration, identity and access management), and service management functions aligned to ITIL or equivalent standards.\nApplication Services, including support for a portfolio of business applications hosted across a hybrid environment (on-premise, cloud, SaaS), application rationalisation, access and performance management, software asset management, and support for strategic platforms and integrations.\nHosting and Infrastructure, including the operation, monitoring and optimisation of cloud services (principally Microsoft Azure), on-premise infrastructure and datacentre environments, storage, server and backup solutions, and disaster recovery capabilities.\nNetwork Services, including management of local area and wireless networks across all Council sites, network equipment lifecycle management, and interfaces with the Council’s existing WAN provision.\nCyber Security, including the delivery of operational security controls, collaboration within a multi-supplier assurance model, compliance with recognised frameworks (e.g. NIST), incident response and recovery, risk monitoring and reporting, and security tooling.\nChange and Professional Services, including technical and service design, project and programme management, and access to resources to support both tactical and strategic initiatives. This will include delivery via product teams and agile approaches where appropriate.\nService Development, including participation in governance and service planning, and provision of insight, innovation and continuous improvement to support the Council in achieving value for money, enhanced user experience and improved service outcomes.\nThe contract requires the management of an ‘evergreen’ IT estate, ensuring that services and technologies remain current, supported and secure. The scope also includes the ability to initiate, accelerate or respond to transformation programmes, emerging technologies (e.g. AI, automation, data analytics), and cross-sector collaboration opportunities, including with health, emergency services and other public sector bodies.\nThe service model is expected to operate collaboratively with the Council’s retained teams and other delivery partners, within a defined governance framework. The supplier will be required to work in an open, transparent and flexible way, with the ability to scale services up or down, reshape delivery models, and introduce new capabilities as business needs change.\nThe specification reflects the Council’s current estate and service structure, but does not limit the future evolution of services. The contract will provide the mechanism through which technology services can be maintained, modernised and transformed over time to meet the Council’s ongoing and emerging requirements.\nThe published contract value reflects the strategic scope of the arrangement, including provision for future growth, service evolution and technological change over the life of the contract.",
        "awardCriteria": {
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            {
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            {
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    ],
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    "title": "LCC - Strategic Technology Partner Services",
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    "legalBasis": {
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    "description": "This contract establishes a strategic partnership for the provision of IT services to support the effective delivery, management and development of Lincolnshire County Council’s technology estate. The scope includes end-to-end IT operational services, service management, infrastructure, application and network support, hosting, cyber security, and access to professional services.\nThe contract is designed to be flexible and future-facing, enabling services to adapt over time in response to changing technology, user needs, organisational priorities, and external factors. It includes support for digital transformation, the development of agile product teams, and the maintenance of an ‘evergreen’ technology environment. Services will be delivered in collaboration with retained Council teams and other partners, with a focus on continuous improvement, security, value for money, and long-term adaptability.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Competitive procedure with negotiation"
  },
  "parties": [
    {
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      "name": "Lincolnshire County Council",
      "roles": [
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      "address": {
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        "postalCode": "LN1 1BA",
        "countryName": "United Kingdom",
        "streetAddress": "Orchard House, Orchard Street"
      },
      "details": {
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        "buyerProfile": "https://www.lincolnshire.gov.uk",
        "classifications": [
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        ]
      },
      "identifier": {
        "legalName": "Lincolnshire County Council"
      },
      "contactPoint": {
        "name": "Mr Ben Crow",
        "email": "ben.crow@lincolnshire.gov.uk",
        "telephone": "+44 1522553643"
      }
    },
    {
      "id": "GB-FTS-155823",
      "name": "Version 1 Solutions Ltd.",
      "roles": [
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      ],
      "address": {
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        "locality": "Birmingham",
        "postalCode": "B2 5DB",
        "countryName": "United Kingdom",
        "streetAddress": "Suite 3D&E, Third Floor, 31 Temple Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Version 1 Solutions Ltd."
      }
    },
    {
      "id": "GB-FTS-51356",
      "name": "The High Court of Justice",
      "roles": [
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      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Royal Courts of Justice, Strand"
      },
      "identifier": {
        "legalName": "The High Court of Justice"
      }
    }
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  "language": "en",
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      "dateSigned": "2025-07-01T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (3 releases)
28 Jul 2025 · 043478-2025 · award, contract
{
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    "contract"
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      {
        "id": "2",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
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      },
      {
        "id": "4",
        "value": 0,
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      },
      {
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        "value": 4,
        "measure": "electronicBids",
        "relatedLot": "1"
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  "ocid": "ocds-h6vhtk-045598",
  "buyer": {
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    "name": "Lincolnshire County Council"
  },
  "awards": [
    {
      "id": "043478-2025-1",
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      "suppliers": [
        {
          "id": "GB-FTS-155823",
          "name": "Version 1 Solutions Ltd."
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "DN721491",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "This contract covers the provision of Strategic Technology Partner Services to deliver, manage and develop a broad range of IT services in support of Lincolnshire County Council’s current and future requirements. The scope includes operational service delivery, transformation support, and the capability to respond to evolving organisational priorities, user needs, and changes in technology over the life of the contract.\nThe contract establishes a strategic partnership model designed to be flexible and responsive, enabling the Council to adapt its technology estate, service design and delivery model in line with changes in legislation, policy, budget, user demand, working practices and market developments. The services provided under this contract are expected to evolve over time to reflect best practice, technological change and emerging business needs.\nThe contract includes, but is not limited to, the following areas:\nOperational IT Services, including user support services (e.g. service desk, VIP support, on-site and remote assistance), modern workplace services (e.g. device lifecycle management, Microsoft 365 administration, identity and access management), and service management functions aligned to ITIL or equivalent standards.\nApplication Services, including support for a portfolio of business applications hosted across a hybrid environment (on-premise, cloud, SaaS), application rationalisation, access and performance management, software asset management, and support for strategic platforms and integrations.\nHosting and Infrastructure, including the operation, monitoring and optimisation of cloud services (principally Microsoft Azure), on-premise infrastructure and datacentre environments, storage, server and backup solutions, and disaster recovery capabilities.\nNetwork Services, including management of local area and wireless networks across all Council sites, network equipment lifecycle management, and interfaces with the Council’s existing WAN provision.\nCyber Security, including the delivery of operational security controls, collaboration within a multi-supplier assurance model, compliance with recognised frameworks (e.g. NIST), incident response and recovery, risk monitoring and reporting, and security tooling.\nChange and Professional Services, including technical and service design, project and programme management, and access to resources to support both tactical and strategic initiatives. This will include delivery via product teams and agile approaches where appropriate.\nService Development, including participation in governance and service planning, and provision of insight, innovation and continuous improvement to support the Council in achieving value for money, enhanced user experience and improved service outcomes.\nThe contract requires the management of an ‘evergreen’ IT estate, ensuring that services and technologies remain current, supported and secure. The scope also includes the ability to initiate, accelerate or respond to transformation programmes, emerging technologies (e.g. AI, automation, data analytics), and cross-sector collaboration opportunities, including with health, emergency services and other public sector bodies.\nThe service model is expected to operate collaboratively with the Council’s retained teams and other delivery partners, within a defined governance framework. The supplier will be required to work in an open, transparent and flexible way, with the ability to scale services up or down, reshape delivery models, and introduce new capabilities as business needs change.\nThe specification reflects the Council’s current estate and service structure, but does not limit the future evolution of services. The contract will provide the mechanism through which technology services can be maintained, modernised and transformed over time to meet the Council’s ongoing and emerging requirements.\nThe published contract value reflects the strategic scope of the arrangement, including provision for future growth, service evolution and technological change over the life of the contract.",
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  },
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      "identifier": {
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      "name": "Version 1 Solutions Ltd.",
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        "legalName": "Version 1 Solutions Ltd."
      }
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        "postalCode": "WC2A 2LL",
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10 Sept 2024 · 028911-2024 · tender
{
  "id": "028911-2024",
  "tag": [
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  "date": "2024-09-10T10:38:34+01:00",
  "ocid": "ocds-h6vhtk-045598",
  "buyer": {
    "id": "GB-FTS-39",
    "name": "Lincolnshire County Council"
  },
  "tender": {
    "id": "DN721491",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Lincolnshire County Council is redesigning its IT service model for the future and is seeking to engage a Strategic Technology Partner, that has the right blend of core and specialist skills, knowledge and experience to manage its IT services and support the Council in delivering its strategic objectives.\nIt is anticipated the IT Services contract will broadly cover the following core services:\n•\tUser Support services\n•\tModern Workplace Services / End User Computing\n•\tTelephony\n•\tService Management including processes and tools\n•\tCyber-security\n•\tApplications and Software Asset Management\n•\tHosting Services (on-premise and Cloud-based)\n•\tLifecycle Management\n•\tBusiness Continuity and Disaster Recovery\n•\tNetwork Services (LAN)\n•\tProfessional Services\nThe Strategic Technology Partner will be required to run our IT services in a modern and efficient way with a strong focus on user experience and continual improvement.  The Council expects to work in partnership with the new supplier to help drive strategic change across the Council through the implementation of technology-based solutions that will enable it to operate more efficiently and provide a great experience for its staff and the residents of Lincolnshire.\nThis opportunity will be run as a Competitive Procedure with Negotiation in accordance of the requirements of section 29 of the Public Contracts Regulations 2015\nThe Council envisages the contract will commence on the 01 June 2025 and will be for an initial term of 6 years and 10 months with options to extend for up to two (2) further periods of two (2) years for a total potential contract term of 10 years and 10 months.\nThe indicative maximum total contract value is £193 million excluding VAT as detailed in section 11.1.5.\nThe managed services element is estimated to be a maximum of £140 million excluding VAT.\nThe contract will include options for additional projects related to transformation, optimisation and modernisation which are anticipated to be a maximum estimated value of £53 million excluding VAT.\nThe transformation, optimisation and modernisation projects are not guaranteed and will be subject to funding approval.\nThe additional projects are not exclusive to this Strategic Technology Partner Services contract and the Council reserve the right to procure such future projects outside of this contract.\nThe indicative contract values set out in this document are estimated figures and may be subject to increase or decrease.",
        "contractPeriod": {
          "durationInDays": 3900
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
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        "additionalClassifications": [
          {
            "id": "50320000",
            "scheme": "CPV",
            "description": "Repair and maintenance services of personal computers"
          }
        ]
      }
    ],
    "title": "LCC - Strategic Technology Partner Services",
    "value": {
      "amount": 193000000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Lincolnshire County Council is redesigning its IT service model for the future and is seeking to engage a Strategic Technology Partner, that has the right blend of core and specialist skills, knowledge and experience to manage its IT services and support the Council in delivering its strategic objectives.\nIt is anticipated the IT Services contract will broadly cover the following core services:\n•\tUser Support services\n•\tModern Workplace Services / End User Computing\n•\tTelephony\n•\tService Management including processes and tools\n•\tCyber-security\n•\tApplications and Software Asset Management\n•\tHosting Services (on-premise and Cloud-based)\n•\tLifecycle Management\n•\tBusiness Continuity and Disaster Recovery\n•\tNetwork Services (LAN)\n•\tProfessional Services\nThe Strategic Technology Partner will be required to run our IT services in a modern and efficient way with a strong focus on user experience and continual improvement.  The Council expects to work in partnership with the new supplier to help drive strategic change across the Council through the implementation of technology-based solutions that will enable it to operate more efficiently and provide a great experience for its staff and the residents of Lincolnshire.\nThis follows a number of pre-procurement market engagement events on the wider programme of work for the Council’s future IT service delivery model held in September and October of 2023 and April, May and June of 2024.\nThis opportunity will be run as a Competitive Procedure with Negotiation in accordance of the requirements of section 29 of the Public Contracts Regulations 2015\nFull details of the selection and award process will provided in the procurement documentation which is available via the Councils ProContract eSourcing Portal Opportunities (due-north.com)",
    "secondStage": {
      "noNegotiationNecessary": true
    },
    "tenderPeriod": {
      "endDate": "2024-10-14T14:00:00+01:00"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://procontract.due-north.com/Advert?advertId=6ac88860-bb66-ef11-812e-005056b64545&fromProjectDashboard=True",
    "procurementMethodDetails": "Competitive procedure with negotiation"
  },
  "parties": [
    {
      "id": "GB-FTS-39",
      "name": "Lincolnshire County Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKF3",
        "locality": "Lincoln",
        "postalCode": "LN1 1YL",
        "countryName": "United Kingdom",
        "streetAddress": "County Offices, Newland"
      },
      "details": {
        "url": "https://www.lincolnshire.gov.uk",
        "buyerProfile": "https://www.lincolnshire.gov.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Lincolnshire County Council"
      },
      "contactPoint": {
        "url": "https://procontract.due-north.com/Advert?advertId=6ac88860-bb66-ef11-812e-005056b64545&fromProjectDashboard=True",
        "name": "Mrs Vicky Bevan",
        "email": "Vicky.Bevan@Lincolnshire.gov.uk",
        "telephone": "+44 1522"
      }
    },
    {
      "id": "GB-FTS-136",
      "name": "High Court of England and Wales",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "details": {
        "url": "https://www.lincolnshire.gov.uk/"
      },
      "identifier": {
        "legalName": "High Court of England and Wales"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
26 Apr 2024 · 013663-2024 · planning
{
  "id": "013663-2024",
  "tag": [
    "planning"
  ],
  "date": "2024-04-26T16:45:47+01:00",
  "ocid": "ocds-h6vhtk-045598",
  "buyer": {
    "id": "GB-FTS-39",
    "name": "Lincolnshire County Council"
  },
  "tender": {
    "id": "DN721491",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "Lincolnshire County Council in developing is Future IT Service Delivery model, is looking for an innovative and agile partner to work with the Council and its other partners and vendors, to deliver a strong and responsive IT Operational Service.\nThe Council is looking for a partner to meet the Council’s current requirements and to work with over the contract term to develop and improve its services. The supplier will be a strategic partner for LCC and as such will be required to operate collaboratively and innovatively.\nThrough this contract, the Council is aspiring to achieve:\n•\tUser-experience optimisation – aligning processes to industry best practice and engendering a culture of delivering ‘right first time’.\n•\tInnovation and digital transformation – improved business services for the Council\n•\tAutomation and efficiency – the faster resolution of IT issues to minimise downtime, improve user experience and lower delivery costs.\n•\tSecurity and compliance – improved security posture for the Council.\nThe main Operational IT Services that fall within the scope of this provider will include the following:\n•\tService Desk and End User support (including VIPs)\n•\tService Management\n•\tEnd User Device Management\n•\tApplication Support\n•\tManaged Cloud (Azure services)\n•\tInfrastructure Support\nThis event follows a number of pre-procurement market engagement events on the wider programme of work for the Council’s future IT Service Delivery model held in September and October of 2023. The Council has included materials from these events within Pro-Contract to support prospective suppliers.\nIn summary, the other main contracts which  constitute the Council’s Future IT Service Delivery model are:\n•\tSecurity Operations Centre\n•\tProfessional Services Delivery partner\n•\tWide Area Network (this contract is already in place)\nProcurement activities to engage providers for the Security Operations Centre and Professional Services Delivery partner will be managed as separate programmes of work.\nIt is proposed that the Council’s IT team will retain overall responsibility for strategy, governance, standards and risk, as well as the following core services / functions:\n•\tBusiness Engagement\n•\tProjects and Portfolio Management*\n•\tTechnical Architecture\n•\tSupplier Management\n•\tDatacentre Facilities\n•\tData Services\n*The Council has a limited project management capability and this will be supplemented by a professional services delivery partner.\nThe Council will host a meeting via Microsoft Teams to which all interested suppliers are invited. This meeting will be held on Thursday 9th May 2024 at 3.30pm where the Council will, provide updates on the requirement; present further details on the proposed procurement and timescales; introduce the team as well a short Question and Answer opportunity.\nThe Council invites prospective suppliers to participate in this market engagement event, by completing the form below to the Pre-Market event within the Pro-Contract, and submit your completed form using this event by 5pm on the 7th May 2024.\nFurther pre-procurement market engagement information will then be published on the 10th May 2024 on Pro-Contract. This will include a questionnaire providing interested suppliers with an opportunity to provide written feedback on the proposed service and procurement. The closing date for this will be 5pm on the 30th May 2024. The Council invites all interested suppliers, irrespective of their attendance to the Teams call on the 9th May, to participate in the questionnaire.\nIf there is a technical issue with the Pro-Contract, please contact the helpdesk at https://suppliersupport.proactisservicedesk.com/"
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKF3"
          }
        ]
      }
    ],
    "title": "Operational IT Services",
    "status": "planned",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Lincolnshire County Council is pleased to share that it will be procuring an Operational IT service contract in the near future and is seeking to engage with prospective suppliers to shape the requirements in preparation. This follows a number of pre-procurement market engagement events on the wider programme of work for the Council’s future IT service delivery model held in September and October of 2023.\nThe scope of the requirement will include provision of:\n•\tA service desk and end-user support (including priority users (VIPs))\n•\tService management\n•\tEnd-user device management\n•\tApplication support\n•\tManaged cloud (Azure) services\n•\tInfrastructure support\nThe Council will host a meeting via Microsoft Teams to which all interested suppliers are invited. This meeting will be held on Thursday 9th May 2024 at 3.30pm where the Council will, provide updates on the requirement; present further details on the proposed procurement and timescales; introduce the team as well a short Question and Answer opportunity.\nThe Council invites prospective suppliers to participate in this market engagement event, by completing the form below to the Pre-Market event within the Proactis Pro-Contract e-tending Portal (“Pro-Contract”), and submit your completed form using this event by 5pm on the 7th May 2024.\nFurther pre-procurement market engagement information will then be published on the 10th May 2024 on Pro-Contract. This will include a questionnaire providing interested suppliers with an opportunity to provide written feedback on the proposed service and procurement. The closing date for this will be 5pm on the 30th May 2024. The Council invites all interested suppliers, irrespective of their attendance to the Teams call on the 9th May, to participate in the questionnaire.",
    "communication": {
      "futureNoticeDate": "2024-06-17T00:00:00+01:00"
    },
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "participationFees": [
      {
        "id": "1",
        "type": [
          "document"
        ]
      }
    ],
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-39",
      "name": "Lincolnshire County Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKF3",
        "locality": "Lincoln",
        "postalCode": "LN1 1YL",
        "countryName": "United Kingdom",
        "streetAddress": "County Offices, Newland"
      },
      "details": {
        "url": "https://www.lincolnshire.gov.uk",
        "buyerProfile": "https://www.lincolnshire.gov.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Lincolnshire County Council"
      },
      "contactPoint": {
        "url": "https://procontract.due-north.com",
        "name": "Mr Steven Campbell",
        "email": "steven.campbell@lincolnshire.gov.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}