Find a TenderAwardedContract details notice

Published 5 Feb 2026, 10:31 GMT

Official UK procurement notice

Lambeth Housing Management Resident Satisfaction Surveys 2026 - 2029

Official notice

Authority: London Borough of Lambeth (Local council)

ServicesOpen procedureAbove thresholdSME suitable

Sectors: Architecture & Engineering (71)Business Services & Consultancy (79) Delivery: Delivery location not published

Published estimate£282,000≈ £94k / year · £338,400 inc. VAT42.5% below published estimate

Submissions closed 23 Mar 2026awarded 3 Jul 2026

Awarded to Kwest Research Limited

Contract term 3 yrsends 25 May 2029 · starts 25 May 2026

What is being bought

Published requirement description

Provision of Resident satisfaction surveys to be carried out from July 2026 until March 2029. The programme of research comprises three surveys which, taken together, provide intelligence that will inform policy, decision making, and performance management across the business.

The authority expects to re-tender this requirement around 8 Jan 2029, 23:59 GMT.
No preliminary market engagement: The contracting authority did not publish a Preliminary Market Engagement (PME) Notice as permitted under Section 17 of the Procurement Act 2023. This is because the market for the required goods/services is already well‑established, mature, and readily understood. Extensive prior knowledge of market capability, supply base, pricing norms, and standard delivery models meant that further formal engagement was not necessary to inform the development of the procurement strategy. Undertaking additional market engagement would not have materially added value or altered the authority’s approach and therefore a PME Notice was not published.

CPV: Customer satisfaction survey · Performance review services · Surveying services

The lotProcurement structure

single lot · value published

Lot #1Awarded 3 yrsSMEPublished value£282,000

Contract period: 25 May 2026 – 25 May 2029 (3 yrs)Value: £282,000 exc. VAT · £338,400 inc. VAT

Eligibility: SME eligible

71355000 Surveying services 79313000 Performance review services 79342311 Customer satisfaction survey

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 40%Price: 60%

Published sub-criteria (6)

Fieldwork and Sampling Methodology: 10%
Approach to Quality Assurance: 10%
Reporting and Analysis: 10%
Project Management - Skills and Knowledge: 5%
Business Continuity: 5%
Pricing schedule: 60%

Published award criteria (6)

Pricing schedule
Fieldwork and Sampling Methodology
Approach to Quality Assurance
Reporting and Analysis
Project Management - Skills and Knowledge
Business Continuity

What this means for your bid

Price carries 60 of 100 points: a 10% discount moves about 6 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Yes · next expected 8 Jan 2029
First published: 5 Feb 2026, 10:31 GMT
Last source update: 17 Jul 2026, 16:12 BST
Award evaluation window: Submission end – 21 May 2026
Authority reference: 224
FTS notice number: 2026/S 000-015088
Latest notice: Contract details notice (UK7)
Classification (CPV): Customer satisfaction surveyPerformance review servicesSurveying services
Delivery area: Not published
Official registry OCID: ocds-h6vhtk-06488f Find a Tender

How it was run

Official notice

Run through: portal not identified

Electronic submission allowedLanguage: EN

Submission deadline: 23 Mar 2026, 12:00 GMT
Clarification deadline: 15 Mar 2026, 23:00 GMT
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

contracts.ecms.lambeth.gov.uk/hub/login ↗

Timeline

5 Feb 2026 → 17 Jul 2026 · 9 dates

Planning notice published255 days ago
5 Feb 2026, 10:31 GMT
Next notice expected241 days ago
18 Feb 2026, 22:59 GMT
Tender notice published241 days ago
19 Feb 2026, 10:06 GMT
Clarification questions by216 days ago
15 Mar 2026, 23:00 GMT
Submission deadline209 days ago
23 Mar 2026, 12:00 GMT
Award decision expected by150 days ago
21 May 2026, 00:59 BST
Contract starts146 days ago
25 May 2026
Assessment summaries sent107 days ago
3 Jul 2026
Latest notice published93 days ago
17 Jul 2026, 16:12 BST

Notice history

11 events · 6 releases on Find a Tender · since 5 Feb 2026

Pipeline notice published
5 Feb 2026, 10:31 GMT
UK1
Pipeline notice published
18 Feb 2026, 14:20 GMT
UK1
Tender notice published
19 Feb 2026, 10:06 GMT
UK4
Status changed to active
19 Feb 2026, 10:06 GMT
Procurement method changed
19 Feb 2026, 10:06 GMT
Deadline published: 23 Mar 2026, 12:00 GMT
19 Feb 2026, 10:06 GMT
Tender notice published
12 Mar 2026, 15:12 GMT
UK4
Contract award notice published
6 Jul 2026, 12:42 BST
UK6
Status changed to complete
6 Jul 2026, 12:42 BST
Contract details notice published
17 Jul 2026, 16:12 BST
UK7
Contract signature expected
27 Jul 2026, 00:59 BST
scheduled

Published amendments (1)

Please note that Appendix B Specification and Appendix G Responsible Procurement Schedule have been re-uploaded onto the portal as some bidders may not have been able to view them. Bidders should raise queries through the portal's messaging function or alternatively email the Procurement Team.

Routine re-releases (6)

2026-02: 3 releases · 5 Feb 2026, 19 Feb 2026

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £162,2451 award exc. VAT

Bids received 11 from SMEs

Named bidders 1published on the award notice

Contracts signed 1latest 17 Jul 2026

Awarded to	Value	Date	Status
Kwest Research LimitedSMELambeth Housing Management Resident Satisfaction Surveys 2026 - 2029 - Kwest Research Limited27 Jul 2026 – 1 Apr 2029	£162,245	3 Jul 2026	Awarded

Contracts

Lambeth Housing Management Resident Satisfaction Surveys 2026 - 2029 - Kwest Research Limited · Kwest Research LimitedSME
Signed
17 Jul 2026
Value
£162,245
Period
27 Jul 2026 – 1 Apr 2029
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1final-stage tenders · 5 at stage one	1	0	—

Who bid

wonKwest Research LimitedSME · North West England

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

London Borough of Lambeth

Contracting authorityPublic authority - sub-central government GB-PPON: PRPY-9946-VDTV Lambeth Town Hall, 18 Brixton Hill, London, London, SW2 1RWContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice

Kwest Research LimitedAwarded supplierGB-COH: 02400940 2nd floor, Towers Building, Towers Business Park, Didsbury, Manchester, North West, M20 2SLContact name, email, phone

Official documents & specifications (6)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender17 Jul 2026, 16:12 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender6 Jul 2026, 12:42 BST
Tender notice tenderTender noticeUK4Tender notice on Find a Tender12 Mar 2026, 15:12 GMT
Tender notice tenderTender noticeUK4Tender notice on Find a Tender19 Feb 2026, 10:06 GMT
Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender18 Feb 2026, 14:20 GMT
Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender5 Feb 2026, 10:31 GMT