Official UK procurement notice
ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service
Authority: ROCHDALE BOROUGHWIDE HOUSING LIMITED (Public body)
What is being bought
Published requirement descriptionRochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective.
Service to be Provided:
Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).
- The authority expects to re-tender this requirement around 1 Oct 2028, 23:59 BST.
CPV: Call centre
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£495,878
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (3)
- Quality
- Price
- Social Value
- Price carries 45 of 100 points: a 10% discount moves about 4.5 points. Quality carries 50 of 100: the paper moves it further than the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 1 Oct 2028
- First published
- 18 Dec 2025, 09:46 GMT
- Last source update
- 3 Mar 2026, 12:18 GMT
- Award evaluation window
- Submission end – 9 Feb 2026
- Authority reference
DN799696- FTS notice number
2025/S 000-084163- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05f898Find a Tender
How it was run
Official notice- Submission deadline
- 16 Jan 2026, 17:00 GMT
- Clarification deadline
- 13 Jan 2026, 17:00 GMT
- Electronic submission
- Allowed
- Accepted languages
- en
Please register your interest on The Chest portal.
Please go to www.the-chest.org.uk ↗ to access the tender documentation.
Please can all correspondence relating to the ITT be communicated via The Chest portal's messaging service.
Timeline
18 Dec 2025 → 1 Apr 2026 · 8 dates- Tender notice published315 days ago18 Dec 2025, 09:46 GMT
- Clarification questions by288 days ago13 Jan 2026, 17:00 GMT
- Submission deadline285 days ago16 Jan 2026, 17:00 GMT
- Award decision expected by261 days ago9 Feb 2026, 23:59 GMT
- Assessment summaries sent240 days ago3 Mar 2026
- Latest notice published240 days ago3 Mar 2026, 12:18 GMT
- Standstill ends230 days ago12 Mar 2026, 23:59 GMT
- Contract starts211 days ago1 Apr 2026, 00:00 BST
Notice history
4 events · 2 releases on Find a Tender · since 18 Dec 2025- Tender notice published18 Dec 2025, 09:46 GMTUK4
- Contract award notice published3 Mar 2026, 12:18 GMTUK6
- Status changed to complete3 Mar 2026, 12:18 GMT
- Contract signature expected16 Mar 2026, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| MANGO DIRECT MARKETING LTDFor the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service1 Apr 2026 – 31 Mar 2027 · up to 31 Mar 2028Extensions: One 12 month extension available | £192,419 inc. VAT | 3 Mar 2026standstill to 12 Mar 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 11final-stage tenders | 6 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- MANGO DIRECT MARKETING LTDAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender