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Official procurement procedure

ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

No classification published
Location not published
Official notice
Published value
£495,878
Submission deadline 16 Jan 2026, 17:00 GMT
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: ROCHDALE BOROUGHWIDE HOUSING LIMITED: "ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service". Published status: complete. Published value: £495,878. 1 published lot. Recorded submission deadline: 16 Jan 2026, 17:00 GMT. See the official notice for participation instructions.
Contracting AuthorityROCHDALE BOROUGHWIDE HOUSING LIMITEDScope & CategoriesNot publishedSubmission Window
Closed
16 Jan 2026, 17:00 GMT
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£495,878
Bidder Intelligence · Authority Profile: ROCHDALE BOROUGHWIDE HOUSING LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for ROCHDALE BOROUGHWIDE HOUSING LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
7.3Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 0 active published awards; 4 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityROCHDALE BOROUGHWIDE HOUSING LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published3 Mar 2026, 12:18 GMT
Last source update3 Mar 2026, 12:18 GMT
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-05f898
What is being bought
Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective. Service to be Provided: Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).
What changed
From the official release history
  1. tender value changed
    3 Mar 2026, 12:18 GMT
  2. Status changed to complete
    3 Mar 2026, 12:18 GMT
  3. Official notice release published
    3 Mar 2026, 12:18 GMT
  4. Submission deadline changed to published date
    3 Mar 2026, 12:18 GMT
  5. tender value changed
    18 Dec 2025, 09:46 GMT
  6. Status changed to active
    18 Dec 2025, 09:46 GMT
  7. Official notice release published
    18 Dec 2025, 09:46 GMT
  8. Submission deadline changed to 16 Jan 2026, 17:00 GMT
    18 Dec 2025, 09:46 GMT
  9. Buyer information updated
    18 Dec 2025, 09:46 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    3 Mar 2026, 12:18 GMT
  2. Submission deadline
    16 Jan 2026, 17:00 GMT
  3. Award pending
    3 Mar 2026, 00:00 GMT · £192,419
Commercial outcome and competition
Awards
MANGO DIRECT MARKETING LTD
£192,419 · 3 Mar 2026, 00:00 GMT · pending
ContractsNo contract published
Bid statistics
bids: 11 (lot 1)
finalStageBids: 11 (lot 1)
smeFinalStageBids: 6 (lot 1)
vcseFinalStageBids: 0 (lot 1)
Buyer and organisations in this procedure

ROCHDALE BOROUGHWIDE HOUSING LIMITED

Contracting authority GB-COH-IP031452
View buyer profile

  • ROCHDALE BOROUGHWIDE HOUSING LIMITED
    buyer

    GB-CHC: 31452 R · GB-COH: IP031452 · GB-PPON: PHLB-2332-YGZR
    Unique Enterprise Centre, Rochdale, UKD37, OL16 2UP, GB
    rbh.procurement@rbh.org.uk

  • MANGO DIRECT MARKETING LTD
    supplier

    GB-COH: NI070069 · GB-PPON: PCBX-1768-ZRHZ
    1 Balloo Court, Bangor, UKN09, BT19 7AT, GB
    info@talktomango.com
Award and contract changes
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published