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ITSM Upgrade for OneSource 2021 ITTH36

Buyer: LONDON BOROUGH OF HAVERING →

BuyerLONDON BOROUGH OF HAVERING
StatustenderUpdate
DeadlineNot published
ValueValue not published
Published24 Sept 2021

What is being bought

The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework.

Categories

Preventive maintenance services 50324200

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 50. The category anchor is Preventive maintenance services (50324200); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 509,2254 median · 22.4 average (3,784 of 9,225 with a bid count)3.2 average (4,300 of 9,225 with named award suppliers)Not published
Same buyer1Not publishedNot publishedNot published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-02e422
Latest release ID023811-2021
Latest release timestampFri Sep 24 2021 11:48:00 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusNot published
Procurement methodNot published
Procurement method detailsNot published
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source0
Tender items in source0
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release1

Notice history

DateEventReference
24 Sept 2021tenderUpdate023811-2021
24 Sept 2021tender023727-2021

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "023811-2021",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2021-09-24T12:48:00+01:00",
  "ocid": "ocds-h6vhtk-02e422",
  "buyer": {
    "id": "GB-FTS-29455",
    "name": "LONDON BOROUGH OF HAVERING"
  },
  "tender": {
    "id": "ITTH36",
    "title": "ITSM Upgrade for OneSource 2021 ITTH36",
    "amendments": [
      {
        "id": "1",
        "unstructuredChanges": [
          {
            "where": {
              "label": "DATE LOCAL TIME",
              "section": "IV.2.2."
            },
            "newValue": {
              "date": "2021-11-01T16:00:00Z"
            },
            "oldValue": {
              "date": "2021-10-25"
            }
          }
        ]
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework.",
    "classification": {
      "id": "50324200",
      "scheme": "CPV",
      "description": "Preventive maintenance services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-29455",
      "name": "LONDON BOROUGH OF HAVERING",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI52",
        "locality": "ROMFORD",
        "postalCode": "RM13BB",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall,Main Road"
      },
      "details": {
        "url": "https://www.havering.gov.uk/info/20071/doing_business_with_us/389/current_tender_opportunities",
        "buyerProfile": "https://www.havering.gov.uk/info/20071/doing_business_with_us/389/current_tender_opportunities"
      },
      "identifier": {
        "legalName": "LONDON BOROUGH OF HAVERING"
      },
      "contactPoint": {
        "name": "Syed Haujee",
        "email": "syed.haujee@havering.gov.uk",
        "telephone": "+44 7780617061"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (2 releases)
24 Sept 2021 · 023811-2021 · tenderUpdate
{
  "id": "023811-2021",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2021-09-24T12:48:00+01:00",
  "ocid": "ocds-h6vhtk-02e422",
  "buyer": {
    "id": "GB-FTS-29455",
    "name": "LONDON BOROUGH OF HAVERING"
  },
  "tender": {
    "id": "ITTH36",
    "title": "ITSM Upgrade for OneSource 2021 ITTH36",
    "amendments": [
      {
        "id": "1",
        "unstructuredChanges": [
          {
            "where": {
              "label": "DATE LOCAL TIME",
              "section": "IV.2.2."
            },
            "newValue": {
              "date": "2021-11-01T16:00:00Z"
            },
            "oldValue": {
              "date": "2021-10-25"
            }
          }
        ]
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework.",
    "classification": {
      "id": "50324200",
      "scheme": "CPV",
      "description": "Preventive maintenance services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-29455",
      "name": "LONDON BOROUGH OF HAVERING",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI52",
        "locality": "ROMFORD",
        "postalCode": "RM13BB",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall,Main Road"
      },
      "details": {
        "url": "https://www.havering.gov.uk/info/20071/doing_business_with_us/389/current_tender_opportunities",
        "buyerProfile": "https://www.havering.gov.uk/info/20071/doing_business_with_us/389/current_tender_opportunities"
      },
      "identifier": {
        "legalName": "LONDON BOROUGH OF HAVERING"
      },
      "contactPoint": {
        "name": "Syed Haujee",
        "email": "syed.haujee@havering.gov.uk",
        "telephone": "+44 7780617061"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
24 Sept 2021 · 023727-2021 · tender
{
  "id": "023727-2021",
  "tag": [
    "tender"
  ],
  "date": "2021-09-24T12:48:00+01:00",
  "ocid": "ocds-h6vhtk-02e422",
  "buyer": {
    "id": "GB-FTS-29455",
    "name": "LONDON BOROUGH OF HAVERING"
  },
  "tender": {
    "id": "ITTH36",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 375000,
          "currency": "GBP"
        },
        "status": "active",
        "renewal": {
          "description": "1 RENEWAL OF 12 MONTHS MAX"
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests.\none source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward.\nThe ITSM tool must be built upon the industry best practice defined in the ITIL framework.",
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "LONDON BOROUGH OF HAVERING"
        },
        "deliveryAddresses": [
          {
            "region": "UKI52"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "ITSM Upgrade for OneSource 2021 ITTH36",
    "value": {
      "amount": 375000,
      "currency": "GBP"
    },
    "status": "active",
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2022-10-24T12:00:00+01:00"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2022-10-24T12:00:00+01:00"
    },
    "description": "The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests.\none source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward.\nThe ITSM tool must be built upon the industry best practice defined in the ITIL framework.",
    "tenderPeriod": {
      "endDate": "2021-10-25"
    },
    "hasRecurrence": true,
    "classification": {
      "id": "50324200",
      "scheme": "CPV",
      "description": "Preventive maintenance services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 90
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "suitability",
          "appliesTo": [
            "supplier"
          ],
          "description": "AS PER TENDER DOCUMENTATION"
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.havering.gov.uk/info/20071/doing_business_with_us/389/current_tender_opportunities",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-29455",
      "name": "LONDON BOROUGH OF HAVERING",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI52",
        "locality": "ROMFORD",
        "postalCode": "RM13BB",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall,Main Road"
      },
      "details": {
        "url": "https://www.havering.gov.uk/info/20071/doing_business_with_us/389/current_tender_opportunities",
        "buyerProfile": "https://www.havering.gov.uk/info/20071/doing_business_with_us/389/current_tender_opportunities",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "LONDON BOROUGH OF HAVERING"
      },
      "contactPoint": {
        "url": "https://www.havering.gov.uk/info/20071/doing_business_with_us/389/current_tender_opportunities",
        "name": "Syed Haujee",
        "email": "syed.haujee@havering.gov.uk",
        "telephone": "+44 7780617061"
      }
    },
    {
      "id": "GB-FTS-29456",
      "name": "ROYAL COURTS OF JUSTICE",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "LONDON",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "STRAND"
      },
      "identifier": {
        "legalName": "ROYAL COURTS OF JUSTICE"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}