ITSM (IT Management Service) Solution

Authority: LONDON & QUADRANT HOUSING TRUST (Housing)

ServicesRestricted procedure

Sectors: Office and computing machinery, equipment and supplies except furniture and software packages (30)Software Packages & ERP (48)IT Services & Software (72) Delivery: UKLondon (UKI)

Budget not disclosedValue not published

Submissions closed 8 Nov 2024

Notice summaryFrom the published notice

This procurement is for an Enterprise IT Service Management (ITSM) solution to support L and Q. The goal is to acquire a SaaS Enterprise ITSM platform that seamlessly integrates IT, HR (Case Management and Employee Lifecycle), and Facilities, with potential for expansion across other organisational areas. Additionally, a managed service specifically for the ITSM system is required to deliver ongoing support for the platform to ensure its continuous performance, maintenance, and scalability.

What is being bought

Published requirement description

This procurement is for an Enterprise IT Service Management (ITSM) solution to support L and Q. The goal is to acquire a SaaS Enterprise ITSM platform that seamlessly integrates IT, HR (Case Management and Employee Lifecycle), and Facilities, with potential for expansion across other organisational areas. The platform is expected to enhance service delivery, improve alignment with business operations, optimise resources, and manage risks. Additionally, a managed service specifically for the ITSM system is required to deliver ongoing support for the platform to ensure its continuous performance, maintenance, and scalability.

CPV: IT services: consulting, software development, Internet and support · Office and computing machinery, equipment and supplies except furniture and software packages · Software package and information systems

The lotProcurement structure

single lot · no lot value published

Lot #1This procurement is for an Enterprise IT Service Management (ITSM) solution to support L&Q

This procurement is for an Enterprise IT Service Management (ITSM) solution to support L&Q. The goal is to acquire a SaaS Enterprise ITSM platform that seamlessly integrates IT, HR (Case Management and Employee Lifecycle), and Facilities, with potential for expansion across other organisational areas. The platform is expected to enhance service delivery, improve alignment with business operations, optimise resources, and manage risks. Additionally, a managed service specifically for the ITSM system is required to deliver ongoing support for the platform to ensure its continuous performance, maintenance, and scalability.

Delivery: UK, London · 29-35 W Ham Ln, London E15 4PH

Variant bids: not allowed

30000000 Office and computing machinery, equipment and supplies except furniture and software packages 48000000 Software package and information systems 72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record

Procedure method: Restricted procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: No (one-off requirement)
First published: 9 Oct 2024, 12:49 BST
Last source update: 9 Oct 2024, 12:49 BST
Authority reference: Head Office 00001763
FTS notice number: 2024/S 000-032410
Classification (CPV): IT services: consulting, software development, Internet and supportOffice and computing machinery, equipment and supplies except furniture and software packagesSoftware package and information systems
Delivery area: UKLondon (UKI)
Official registry OCID: ocds-h6vhtk-04a720 Find a Tender

How it was run

Official notice

Submission deadline: 8 Nov 2024, 19:00 GMT
Submission channel: {"written"}
Accepted languages: en
Bid validity: 180 days from the deadline

Timeline

9 Oct 2024 → 22 Nov 2024 · 3 dates

Notice published
9 Oct 2024, 12:49 BST
Submission deadline
8 Nov 2024, 19:00 GMT
Invitations to tender expected
22 Nov 2024

Contracting authority & participating public bodies

London and Quadrant Housing Trust

Contracting authorityHousingBody governed by public lawHousing and community amenities 29 – 35 West Ham Lane, Stratford, UK, E15 4PHContact name, email Published organisation website ↗

Dispute resolution & review bodies

London and Quadrant Housing Association TrustReview body London

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria