ITEP1221 - Microsoft Unified Support Renewal 2026-2027

Official notice

Authority: National Highways Limited (Central government)

Direct award

Sectors: IT Services & Software (72) Delivery: Delivery location not published

Awarded value£616,005published award · exc. VAT

Awarded 3 Aug 2026no call for competition

Awarded to Microsoft Ltd

What is being bought

Published requirement description

The Commercial & Procurement Strategy (CPS) sets out procurement for a Business As Usual (BAU) annual contract renewal for Microsoft Unified Support (MUS) for one year from August 2026. This is a continuation of an existing Microsoft vendor support arrangement. It is not a new technology initiative, new product build, new service design, or request for DTC solutioning.

Requirement Overview

National Highways relies on MUS to support business-critical Microsoft services and complex incidents across the organisation.

MUS provides:

vendor-level support for Microsoft 365
Teams
Exchange Online, Dynamics 365, Azure
On-premises infrastructure

Without renewal National Highways would lose direct vendor support for complex incidents.

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

72261000 Software support services

Procedure terms & legal framework

From the official record

Procedure method: Direct award
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 31 Jul 2026, 10:49 BST
Last source update: 18 Aug 2026, 09:40 BST
Authority reference: ITEP1221
FTS notice number: 2026/S 000-078384
Latest notice: Contract details notice (UK7)
Delivery area: Not published
Official registry OCID: ocds-h6vhtk-06d881 Find a Tender

Why no open competition: Single Suppliers Intellectual Property Exclusive Rights
Published justification: MUS can only be offered by Microsoft Ltd, as it contains proprietary Microsoft content and services, and these services are required to meet NH’s specific business needs. These services are further described above.

Notice history

4 events · 3 releases on Find a Tender · since 31 Jul 2026

Transparency notice published
31 Jul 2026, 10:49 BST
UK5
Contract award notice published
3 Aug 2026, 11:00 BST
UK6
Contract signature expected
13 Aug 2026, 23:59 BST
scheduled
Contract details notice published
18 Aug 2026, 09:40 BST
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £616,0051 award exc. VAT

Contracts signed 1latest 13 Aug 2026

Awarded to	Value	Date	Status
Microsoft LtdMicrosoft United Support Renewal -2026- 202714 Aug 2026 – 16 Aug 2027	£616,005	3 Aug 2026	Awarded

Contracts

Contract 1 · Microsoft Ltd
Signed
13 Aug 2026
Value
£614,425
Period
14 Aug 2026 – 16 Aug 2027
Status
active
No agreed KPIs: This contract is not above 5million and this does not require KPIs

Contracting authority & participating public bodies

National Highways Limited

Contracting authorityPublic authority - central government GB-PPON: PGMJ-3793-VBBN Three Snowhill, Snow Hill Queensway, Birmingham, West Midlands, B4 6GAContact email, phone

Bidders & participating suppliers

1 commercial party on the notice

Microsoft LtdAwarded supplierGB-COH: 01624297 Microsoft Campus Thames Valley Park, Reading, South East, RG6 1WGContact email, phone

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender18 Aug 2026, 09:40 BST
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender3 Aug 2026, 11:00 BST
Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender31 Jul 2026, 10:49 BST