Find a Tender
planning
Official procurement procedure
IT Service Management Tool
IT services: consulting
software development
Internet and support
Published value
£360,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: The Police and Crime Commissioner for Nottinghamshire: "IT Service Management Tool". Published status: planning. Published value: £360,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | The Police and Crime Commissioner for Nottinghamshire | Scope & Categories | Not published | Submission Window | planning No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | £360,000 |
Bidder Intelligence · Authority Profile: The Police and Crime Commissioner for Nottinghamshire
Market Analytics
Derived from OCDS awards & bid statistics
Published history for The Police and Crime Commissioner for Nottinghamshire. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Competition Density
Not availableNo published reports
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 7 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityThe Police and Crime Commissioner for Nottinghamshire | Procedure methodNot published | Procurement categoryNot published |
Statusplanning | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published24 Oct 2025, 18:01 BST | Last source update24 Oct 2025, 18:01 BST | Recurring procurementNot published |
ClassificationIT services: consulting, software development, Internet and support | ||
Delivery area | ||
OCIDocds-h6vhtk-05d3bd | ||
What is being bought
Nottinghamshire Police is undertaking a procurement project to replace its existing IT Service Management (ITSM) tool, which will reach end-of-life support in December 2026. The new solution will serve as a central platform for managing service requests, incidents, changes, problems, and knowledge across both Information Services and Estates & Facilities departments. It must support 108 agents and 5000 end users, be ITIL-compliant, and integrate with Active Directory, HR, and asset management systems. The tool should offer secure, UK-based hosting (if cloud-based), and provide both agent and self-service portals. Preferred features include AI-driven ticket categorisation, chatbot support, and automation of routine tasks. The system should also be scalable to other departments within the Force. This project aims to enhance operational efficiency, improve service delivery, and ensure long-term sustainability of IT service management.
What changed
From the official release history
- Published value updated to £360,000
24 Oct 2025, 18:01 BST - Status changed to planning
24 Oct 2025, 18:01 BST - Official notice release published
24 Oct 2025, 18:01 BST - Buyer information updated
24 Oct 2025, 18:01 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedplanningPublished valueNot publishedThe source published no individual title or description for this lot.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Pipeline notice
24 Oct 2025, 18:01 BST - Procedure published
24 Oct 2025, 18:01 BST - engagement
3 Nov 2025, 23:59 GMT · scheduledThe Nottinghamshire Police and Crime Commissioner invites prospective providers to attend our Pre-Market Engagement webinar on Tuesday 4th November 2025, 10 am. Full event details will be shared closer to the date. We will provide an opportunity for potential providers to review and comment on the proposed specifications. Attendees will be able to ask questions, share insights, and help shape a clear and deliverable approach for this aspect of the procurement. Interested suppliers must register on our procurement portal Atamis by 4:30pm on Monday 3rd November 2025 to access full details. Central Digital Platform: https://supplierregistration.cabinetoffice.gov.uk/organisation/register Atamis e-sourcing portal: https://nottinghamshirepolice.my.site.com/s/Welcome Following registration, suppliers will receive: - Access to the proposed specifications - A questionnaire to provide feedback on their solution - Booking instructions for the webinar and individual sessions Should Suppliers have any queries, or have problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support@atamis.co.uk
Commercial outcome and competition
AwardsNo award published |
ContractsNo contract published |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
The Police and Crime Commissioner for Nottinghamshire
Contracting authority GB-PPON-PGLQ-4189-YYPYDocuments (1)
Official links; attachments are not copied
- 24 Oct 2025, 18:01 BST
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleNot published |