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Official procurement procedure

IT Service Management Tool (

IT services: consulting
software development
Internet and support
North East (UKC)
North West (UKD)
Yorkshire & Humber (UKE)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: NORTHERN GAS NETWORKS LIMITED: "IT Service Management Tool (". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNORTHERN GAS NETWORKS LIMITEDScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: NORTHERN GAS NETWORKS LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for NORTHERN GAS NETWORKS LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3.5Bids / Report
37.5% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 20 active published awards; 8 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNORTHERN GAS NETWORKS LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published4 Sept 2024, 14:54 BST
Last source update4 Sept 2024, 14:54 BST
Recurring procurementNot published
ClassificationIT services: consulting, software development, Internet and support
Delivery area
North East (UKC)
North West (UKD)
Yorkshire & Humber (UKE)
OCIDocds-h6vhtk-0483b2
What is being bought
NGN have awarded a contract to Topdesk for the IT Service Management Tool (ITSM) used by the Colleague Care Team at NGN to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use.
What changed
From the official release history
  1. Official notice release published
    4 Sept 2024, 14:54 BST
  2. Buyer information updated
    4 Sept 2024, 14:54 BST
  3. Status changed to complete
    23 Jul 2024, 13:57 BST
  4. Official notice release published
    23 Jul 2024, 13:57 BST
  5. Buyer information updated
    23 Jul 2024, 13:57 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    NGN have awarded a contract to Topdesk. This is the IT Service Management Tool (ITSM) used by the Colleague Care Team to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    4 Sept 2024, 14:54 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 4 Sept 2024, 00:00 BST · Not published
Commercial outcome and competition
Awards
Top Desk UK Limited
Not published · Not published · active
Contracts
IT Service Management Tool
Not published · signed 4 Sept 2024, 00:00 BST · active
Bid statistics
bids: 1 (lot 1)
Buyer and organisations in this procedure

NORTHERN GAS NETWORKS LIMITED

Contracting authority GB-COH-NORTHERN GAS NETWORKS LIMITED
View buyer profile

  • NORTHERN GAS NETWORKS LIMITED
    buyer

    GB-COH: NORTHERN GAS NETWORKS LIMITED
    1100 Cetury Way,Thorpe Park Business Centre, Colton, LEEDS, UKE42, LS158TU
    rrowley@northerngas.co.uk
    +44 7935077342

  • Northern Gas Networks
    reviewBody

    Leeds

  • Top Desk UK Limited
    supplier

    GB-COH: Top Desk UK Limited
    Hertfordshire, UKK
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleFor technical reasons, i.e. software or systems already integrated in the business and changing supplier would incur significant costs and risk - changing the ITSM tool will not only be more expensive (similar tools are typically more than 3 times the price), it will also have the following knock on affects: • Loss of the historic records of existing assets - who did what and to which asset. This is essential for regulatory purposes especially in terms of the OT assets, and is also essential to maintain the visibility of devices and software licenses for audit purposes. • Loss of the historic changes to our SAP roles and authorisations which we require for our Governance, Risk Management and Compliance audits. • Loss of the historic Incident and Change information that we use to enable fault finding across our systems.