Find a TenderAwarded
Published 9 Sept 2021, 12:23 BST

Official UK procurement notice

Inland Border Facilities (IBF) Enduring Site Services Operator - SR727828024

Official notice

Authority: H M REVENUE & CUSTOMS·Consortium: 3 public authorities

ServicesCompetitive procedure with negotiation
Published estimate£612,000,000≈ £179m / year
Submissions closed 25 Nov 2021awarded 21 Mar 2023
Awarded to Sodexo Limited
Contract term 3 yrs 5 moends 31 Dec 2025 · extension options published · starts 8 Aug 2022

What is being bought

Published requirement description

A single national site services operator at HMRC's Inland Border Facilities (IBF) sites to provide core service "pillars" of Site Operations: Security Services; Traffic Marshalling Services; Vehicle Inspection Services (including MHE Operators); and Hard & Soft FM Services.

CPV: Building and facilities management services · Cargo handling and storage services · Office-support services · Port management services · Security services · Supply services of commercial or industrial workers · Supporting services for the government · Traffic control services

The lotProcurement structure

single lot · no lot value published
Lot #1His Majesty's Revenue & Customs (HMRC) are the UK's tax, payments and customs…Awarded 3 yrs 5 mo

His Majesty's Revenue & Customs (HMRC) are the UK's tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK's public services and give targeted financial support to people.

Our vision is to be a trusted, modern tax and customs department. A trusted, modern tax and customs department will fit with the way our customers run their businesses and their lives, reduce the tax gap, enhance the customer experience, keep costs down, and operate in a way that is recognised as fair. It means we'll be on the side of our customers when they're trying their best to get things right, while tackling the small minority who set out to cheat the system.

Inland Border Facilities (IBF) are UK Government sites where customs and document checks can take place away from port locations. The facilities act as a government office of departure (for outbound journeys) and a government office of destination (for inbound journeys), where hauliers can start and end journeys when moving goods in and out of the UK, under the Common Transit Convention (CTC).

Through this contract opportunity, HMRC has moved away from a currently disaggregated service delivery model to appoint a single national site services operator for the enduring IBF sites to deliver core service pillars of Security Services; Traffic Marshalling Services; Vehicle Inspection Services (including MHE operators); and Hard & Soft FM Services. The appointed supplier will operate IBF sites 24 hours a day, 7 days a week, 365(6) days a year. Customs and document checks on goods remain the responsibility of HMRC and Border Force, and are delivered in-house.

The initial contract term is for a period of 3 years, with two options to extend for periods of 1 year each.

The potential contract value is £184.5m.

The procurement procedure was a Competitive Procedure with Negotiation (CPN) because the HMRC requirements could not be met without adaptation of readily available solutions and the contract could not be awarded without prior negotiation due to the complexity of those requirements. This procurement and the resulting contract have been run in accordance with HMRC's Supplier Code of Conduct.

Contract period: 8 Aug 2022 – 31 Dec 2025 (3 yrs 5 mo)
Delivery: UK
Extensions: Option to extend for two further periods of 12 months.Variant bids: allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 65%Price: 25%Social value: 10%
Published sub-criteria (7)
  • Service Delivery: 27%
  • Service Innovation: 15%
  • Account Management: 11%
  • Mobilisation: 10%
  • Security: 2%
  • price: 25%
  • Social Value: 10%
Published award criteria (7)
  • Service Delivery: 27%
  • Social Value: 10%
  • Service Innovation: 15%
  • Account Management: 11%
  • Mobilisation: 10%
  • Security: 2%
  • Price: 25%
Successive reduction
Candidates will be reduced successively across stages
What this means for your bid
  • Price carries 25 of 100 points: a 10% discount moves about 2.5 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Competitive procedure with negotiation
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
9 Sept 2021, 12:23 BST
Last source update
24 Mar 2023, 16:44 GMT
Authority reference
CW85976
FTS notice number
2023/S 000-008729
Classification (CPV)
Building and facilities management servicesCargo handling and storage servicesOffice-support servicesPort management servicesSecurity servicesSupply services of commercial or industrial workersSupporting services for the governmentTraffic control services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-02dede Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Performance terms

The successful Supplier may be required to actively participate in the achievement of social and/or environmental objectives. Accordingly, contract performance conditions may relate in particular to social, environmental or other corporate social responsibility considerations. Further details will be set out in the procurement documents.

Publisher note: This procurement will be conducted by way of an eSourcing event using HMRC's SAP Ariba eSourcing Portal. Please ensure you are registered with the HMRC SAP Ariba eSourcing Portal to gain access to the procurement documentation when it is released which will contain full details of the requirement. If you are not already registered, the registration link is: http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact [email protected] (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made. Once you have obtained 'your organization's account ID' number, please email both [email protected] and [email protected] and copy in [email protected] with your account ID number. Once you have complied with the foregoing you will receive an e-mail confirming access to the procurement event once it is built. Further information about HMRC's procurement tool SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event. Please note that a "request to participate" for the purposes of this notice (in particular, Section IV.2.2) is by completion and return of the Selection Questionnaire by the stated deadline. Interested parties should note that HMRC reserves the right to cancel or vary this procurement process at any point and will not be liable for any costs or expenses incurred by interested parties in responding to this opportunity. HMRC also reserves the right not to award a contract to the lowest priced bidder or indeed to award any contract at all as a result of this procurement. HMRC may also change the basis, procedures and/or timescales set out or referred to within the procurement documents. In relation to Section II.2.10), variant bids may be accepted by HMRC. However, this will only apply in circumstances where the form and content of the variant has been approved by HMRC in advance, and is submitted alongside a compliant bid.

How it was run

Official notice
Run through: SAP Ariba · Who buys & how to bid on SAP Ariba
Supplier login requiredLanguage: EN
Access & registration note: Free buyer-specific invitations
Submission deadline
25 Nov 2021, 14:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
180 days from the deadline
Detailed submission instructions & authority contactsFrom official release

Timeline

27 Oct 2021 → 24 Mar 2023 · 4 dates
  1. Next notice expected
    27 Oct 2021, 00:00 BST
  2. Submission deadline
    25 Nov 2021, 14:00 GMT
  3. Contract starts
    8 Aug 2022, 00:00 BST
  4. Notice published
    24 Mar 2023, 16:44 GMT

Notice history

6 events · 4 releases on Find a Tender · since 26 Oct 2021
  1. Status changed to active
    26 Oct 2021, 10:40 BST
  2. Procurement method changed
    26 Oct 2021, 10:40 BST
  3. Deadline published: 25 Nov 2021, 14:00 GMT
    26 Oct 2021, 10:40 BST
  4. Buyer details updated
    26 Oct 2021, 10:40 BST
  5. Status changed to complete
    24 Mar 2023, 16:44 GMT
  6. Buyer details updated
    24 Mar 2023, 16:44 GMT
Published amendments (1 · 0 deadline changes)
WhenWhatBeforeAfterShift
—TextII.2.4[email protected][email protected] and [email protected]

1 amendment published without a description.

Routine re-releases (4)
  • 2021-09: 1 release · 9 Sept 2021

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £184,500,0001 contract exc. VAT
Bids received 3
Contracts signed 1latest 21 Mar 2023
Awarded toValueDateStatus
Sodexo LimitedSubcontracting: declared£184,500,000 †—Awarded

Contracts

  • Inland Border Facilities (IBF) Enduring Site Services Operator - SR727828024 · Sodexo Limited

    Signed
    21 Mar 2023
    Value
    £184,500,000
    Period
    … – 31 Dec 2025
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3bids———

Contracting authority & participating public bodies

2 public bodies on the notice

H M Revenue & Customs

Contracting authorityMinistry or any other national or federal authority, including their regional or local subdivisionsDirect/Indirect Taxes and Duties 5th Floor West, Ralli Quays, 3 Stanley Street, Salford, UK, M60 9LAContact name, email Published organisation website ↗

Bidders & participating suppliers

1 commercial party on the notice
  • Sodexo LimitedAwarded supplierGB-COH: 00842846 One Southampton Row, London, UK, WC1B 5HA

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria