Find a TenderAwardedContract details notice
Published 23 May 2025, 15:33 BST

Official UK procurement notice

Infrastructure Support Service for Charity, Community and Faith Organisations

Official notice

Authority: London Borough of Sutton (Local council)

ServicesCompetitive flexible procedureAbove thresholdSME suitableVCSE suitable
Published estimate£1,925,000≈ £642k / year · £23,100,000 inc. VAT · 1 value update
Submissions closed 22 Sept 2025awarded 12 Dec 2025
Awarded to Community Action Sutton
Contract term 3 yrsends 31 Mar 2029 · up to 31 Mar 2033 with extensions · starts 1 Apr 2026

What is being bought

Published requirement description

The London Borough of Sutton has commissioned an Infrastructure Support Service for Charity, Community and Faith Organisations.

Charity, Community and Faith Organisations across the borough play a vital role in supporting vulnerable residents, bringing communities together to make a difference in their local areas, and ultimately ensure Sutton is a place where people from all

backgrounds feel included and get on well together. Maintaining an active and resilient voluntary and community sector is key to delivering on the Council's objectives as set out in the corporate plan, Ambitious for Sutton.

Through working in partnership with Charity, Community and Faith Organisations and supporting them to thrive, The Council can ensure that more residents benefit from involvement in local projects and events, and vulnerable people are supported to address challenges such as social isolation and the rising cost of living.

'Infrastructure services' are a wide range of support for Charity, Community and Faith Organisations delivering a significant amount of social value by supporting such organisations to establish, grow, recruit volunteers and become more financially resilient. These 'infrastructure services' include, but are not limited to, areas such as: Volunteer recruitment; support with governance matters (e.g. support to become a registered charity or community interest company); delivering learning and development opportunities; advocacy; ensuring the needs of Charity, Community and Faith

Organisations are championed as part of local and regional policy making.

The contract is awarded to Community Action Sutton and Volunteer Centre Sutton. The contract was signed retrospectively on the 1 June 2026.

  • How the procedure runs: Stage 1 - Conditions of Participation - Suppliers who pass will be invited to - Stage 2 - the Tender stage

CPV: Health and social work services · Other community, social and personal services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsSMEVCSEPublished value£1,925,000
Contract period: 1 Apr 2026 – 31 Mar 2029 (3 yrs) · up to 31 Mar 2033 with extensionsValue: £1,925,000 exc. VAT · £23,100,000 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Extensions: There are two extensions available each for a period of two years (2 x 2 years). The extensions will be dependent on performance and mutual agreement between the London Borough of Sutton and the future supplier.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 80%Price: 20%
Published sub-criteria (2)
  • Quality (Tender Stage): 80%
  • Price: 20%
Published award criteria (2)
  • Quality (Tender Stage): Please note: Prior to invitation to tender there is a Participation stage. The weighting for the participation stage is as follows: (Stage 1 - Conditions of Participation) Experience - 50% (of the overall 100%) Premises - 20% (of the overall 100%) In-person staff presence - 10% (of the overall 100%) Multi channel support - 10% (of the overall 100%) Equality, Diversity and inclusion (EDI) - 10% (of the overall 100%) Quality Question for the Tender Stage Social Value - 10% (of the overall 80%) Delivery Model - 20% (of the overall 80%) Communication, engagement and outreach - 10% (of the overall 80%) Support to connect & collaborate - 10% (of the overall 80%) Volunteer recruitment - 10% (of the overall 80%) Scenario 1 - 10% (of the overall 80%) Scenario 2 - 10% (of the overall 80%) Scenario 3 -10% (of the overall 80%) Mobilisation Plan - 10% (of the overall 80%)
  • Price: The following formula will be used to score bids: Lowest Priced Tender ------------------------------- X Weighting for Price Tender Being Scored The lowest priced (compliant bid) will score 20%.
What this means for your bid
  • Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
23 May 2025, 15:33 BST
Last source update
11 Aug 2026, 08:30 BST
Award evaluation window
Submission end – 17 Nov 2025
Authority reference
DN773331
FTS notice number
2025/S 000-050319
Latest notice
Contract details notice (UK7)
Classification (CPV)
Health and social work servicesOther community, social and personal services
Delivery area
London (UKI63)
Official registry OCID
ocds-h6vhtk-0523e2 Find a Tender
How it runs

Stage 1 - Conditions of Participation - Suppliers who pass will be invited to -

Stage 2 - the Tender stage

How it was run

Official notice
Run through: ProContract (Due North) · Who buys & how to bid on ProContract
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free · short registration with manual review; public opportunity list
Requests to participate (first stage)
22 Sept 2025, 12:00 BST
Submission deadline
22 Sept 2025, 12:00 BST
Clarification deadline
15 Sept 2025, 17:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Timeline

23 May 2025 → 11 Aug 2026 · 11 dates
  1. Planning notice published
    23 May 2025, 15:33 BST
  2. Market engagement
    27 Jun 2025, 23:59 BST

    Sutton Council is committed to supporting the development of Charity, Community and Faith (CCF) Organisations across the borough. This recognises the vital role that such organisations play in supporting vulnerable residents, bringing communities together to deliver positive change, and ultimately making Sutton a place where people from all backgrounds feel included and get on well together.

    The London Borough of Sutton is seeking market engagement with organisations prior to procurement. The value of this contract is estimated at £275k per year. The contract will be awarded for three years initially with two opportunities to extend for a further two years at years 3 and 5 based on performance (3 + 2 + 2). The Council will look to award the contract by Autumn/Winter 2025 with the new contract starting in April 2026.

    Market Engagement

    Suppliers are asked to note that this market engagement is not an Invitation to Tender or a request for formal expressions of interest. Responses from interested parties will be used to support market research and help inform the final specification only. This contract is funded by the Council and provides Charity, Community and Faith (CCF) Organisations in Sutton with a wide range of support.

    If you would like to be included in this Market Engagement please choose a date time from those listed on this google form - forms.gle/XLZQktjsL6bKMehr9 ↗ A meeting invite will then be sent to you for w/c 30/6/25.

    More information is can be found in the documents available via the London Tender Portal www.londontenders.org ↗

  3. Next notice expected
    1 Aug 2025, 23:59 BST
  4. Tender notice published
    20 Aug 2025, 16:33 BST
  5. Clarification questions by
    15 Sept 2025, 17:00 BST
  6. Submission deadline395 days ago
    22 Sept 2025, 12:00 BST
  7. Award decision expected by339 days ago
    17 Nov 2025, 23:59 GMT
  8. Assessment summaries sent315 days ago
    12 Dec 2025
  9. Contract starts205 days ago
    1 Apr 2026, 00:00 BST
  10. Standstill ends195 days ago
    10 Apr 2026, 23:59 BST
  11. Latest notice published72 days ago
    11 Aug 2026, 08:30 BST

Notice history

11 events · 5 releases on Find a Tender · since 23 May 2025
  1. Pipeline notice published
    23 May 2025, 15:33 BST
    UK1
  2. Preliminary market engagement notice published
    24 Jun 2025, 14:07 BST
    UK2
  3. Tender notice published
    20 Aug 2025, 16:33 BST
    UK4
  4. Published value updated to £1,925,000
    20 Aug 2025, 16:33 BST
    was £1,927,000
  5. Status changed to active
    20 Aug 2025, 16:33 BST
  6. Procurement method changed
    20 Aug 2025, 16:33 BST
  7. Contract award notice published
    30 Mar 2026, 14:44 BST
    UK6
  8. Status changed to complete
    30 Mar 2026, 14:44 BST
  9. Contract signature expected
    14 Apr 2026, 23:59 BST
    scheduled
  10. Contract details notice published
    11 Aug 2026, 08:30 BST
    UK7
  11. Procurement method changed
    11 Aug 2026, 08:30 BST
Routine re-releases (5)
  • 2025-06: 1 release · 24 Jun 2025
  • 2025-05: 1 release · 23 May 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £1,925,0001 award exc. VAT
Bids received 1
Contracts signed 1latest 31 Mar 2026
Awarded toValueDateStatus
Community Action SuttonSMEVCSE14 Apr 2026 – 13 Apr 2029 · up to 13 Apr 2033Extensions: 2+2 (dependant on performance)£1,925,00012 Dec 2025Awarded

Contracts

  • Infrastructure Support Service for Charity, Community and Faith Organisations · Community Action SuttonSMEVCSE

    Signed
    31 Mar 2026
    Value
    £1,925,000
    Period
    14 Apr 2026 – 13 Apr 2029 · up to 13 Apr 2033 with extensions
    Status
    active
    Extensions
    2+2 upon agreement and good performance

    No agreed KPIs: N/A as Contract under £5m

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1final-stage tenders01—

Contracting authority & participating public bodies

London Borough of Sutton

Contracting authorityPublic authority - sub-central government GB-PPON: PJMC-1445-VCVG Civic Offices, St Nicholas Way, Sutton, London, SM1 1EAContact email

Bidders & participating suppliers

1 commercial party on the notice
  • COMMUNITY ACTION SUTTONAwarded supplierGB-COH: 03336660GB-PPON: PGQB-6763-LZGT Granfers Community Centre, Sutton, London, SM1 3AAContact email

Official documents & specifications (6)

Official links; attachments are not copied

Tender pack and attachments

  • Bidding documents and specifications tenderBidding documents and specificationsThe tender documents are available from the London Tender Portal that links to the Council e-procurement system. The procurement reference is DN77333 and the link to the portal is below: https://www.londontenders.org/https://www.londontenders.org/

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender