Official UK procurement notice
Information Technology Service Management (ITSM) Tool
Authority: Health Education and Improvement Wales (HEIW)
What is being bought
Published requirement descriptionHEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point system. The solution will provide Information Technology Infrastructure Library (ITIL) aligned service management capabilities, Artificial Intelligence (AI) enabled functionality, self-service access, reporting dashboards, integration with NHS Wales systems, and associated implementation, training and support services.
CPV: Application service providers
The lotProcurement structure
single lot · no lot value publishedLot #1HEIW require a Commercial Off-The-Shelf (COTS), SaaS-based ITSM solution to replace its existing internally developed Service-Point systemAwarded
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award — no call for competition
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 29 Sept 2026, 16:09 BST
- Last source update
- 29 Sept 2026, 16:09 BST
- Authority reference
HEIW-DCO-892- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-077cd8
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
- This contract was awarded via a Direct Award through the GCloud 14 Framework Agreement, utilising their guidance on determining the best value solution.
Publisher note: In accordance with the CCS G-Cloud 14 Direct Award process, a structured desktop evaluation was undertaken using supplier information published on the Digital Marketplace, including service definitions, pricing schedules and supporting framework documentation. Halo Service Solutions Ltd achieved the highest overall score and demonstrated the strongest combination of technical compliance, service functionality, support arrangements and commercial value. (WA Ref:171110)
Commercial outcome & contract awards
Published awards, contracts and bid statistics — not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Halo Service Solutions LtdSME | — | — | Awarded |
Contracts
Contract 092034-2026-HEIW-DCO-892-1 · Halo Service Solutions LtdSME
- Signed
- 29 Sept 2026
- Value
- £231,640
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 1 electronic · 1 from abroad | 1 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- HALO SERVICE SOLUTIONS LTDAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.