Information Technology Service Management (ITSM) Solution

{
  "id": "059031-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-09-23T17:07:19+01:00",
  "ocid": "ocds-h6vhtk-05a07f",
  "buyer": {
    "id": "GB-PPON-PGYC-3376-BGQP",
    "name": "Rotherham Borough Council"
  },
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              "country": "GB",
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              "scheme": "CPV",
              "description": "Software package and information systems"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-03277022",
          "name": "INDUSTRIAL AND FINANCIAL SYSTEMS, IFS UK LTD"
        }
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    "title": "Information Technology Service Management (ITSM) Solution",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Council utilises the IFS Assyst IT Service Management (ITSM) system to support its service desk operations and IT asset management. This system is a business-critical application, underpinning the delivery of the Council's IT services by managing the inventory and lifecycle of IT assets, tracking incidents and changes, and maintaining key configuration and user data.\nOngoing maintenance and support for the ITSM system are required, including software updates and user licensing management.",
    "procurementMethodDetails": "Below threshold - unknown"
  },
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      "id": "GB-PPON-PGYC-3376-BGQP",
      "name": "Rotherham Borough Council",
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        "country": "GB",
        "locality": "Rotherham",
        "postalCode": "S60 1AE",
        "countryName": "United Kingdom",
        "streetAddress": "Riverside House, Main Street"
      },
      "details": {
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        "id": "PGYC-3376-BGQP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurement.corporate@rotherham.gov.uk"
      }
    },
    {
      "id": "GB-COH-03277022",
      "name": "INDUSTRIAL AND FINANCIAL SYSTEMS, IFS UK LTD",
      "roles": [
        "supplier"
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      "address": {
        "region": "UKJ25",
        "country": "GB",
        "locality": "Staines-Upon-Thames",
        "postalCode": "TW18 3AG",
        "countryName": "United Kingdom",
        "streetAddress": "Bourne House Lotus Park"
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      "details": {
        "url": "http://www.ifs.com",
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        "scale": "large"
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      "identifier": {
        "id": "03277022",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "slava.kulko@ifs.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PNLC-5675-XTZQ",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "contracts": [
    {
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      "value": {
        "currency": "GBP",
        "amountGross": 66834
      },
      "period": {
        "endDate": "2026-06-08T23:59:59+01:00",
        "startDate": "2025-06-09T00:00:00+01:00"
      },
      "status": "active",
      "awardID": "1",
      "documents": [
        {
          "id": "059031-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/059031-2025",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2025-09-23T17:07:19+01:00"
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      "dateSigned": "2025-05-22T00:00:00+01:00",
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