Official UK procurement notice
ID 6555532 - Utility Regulator - Customer Care Register Project Manager
Authority: Utility Regulator (Central government)·Procurement run by: CPD - Supplies and Services Division
The Northern Ireland Authority for Utility Regulation (UR) requires a Supplier to develop, implement and manage the delivery of a project plan for Phase 1 (only) of the Customer Care Register project. This phase will see the development and implementation of a joint electricity and gas CCR (referred to as the ‘energy CCR’).
What is being bought
Published requirement descriptionThe Northern Ireland Authority for Utility Regulation (UR) requires a Supplier to develop, implement and manage the delivery of a project plan for Phase 1 (only) of the Customer Care Register project. This phase will see the development and implementation of a joint electricity and gas CCR (referred to as the ‘energy CCR’). The energy CCR will be a two-tiered register with a medical tier (for those reliant on electricity for healthcare needs and those with a terminal illness) and a needs-based tier. The water CCR will remain as a single tiered CCR during Phase 1 and needs-based recording will not be introduced for water during this phase. Further details on requirements are outlined in the Specification document.
CPV: Accounting and auditing services · Development consultancy services · Electricity, heating, solar and nuclear energy · Energy and related services · Energy-efficiency consultancy services · Energy-management services · Environmental issues consultancy services · Project management consultancy services · Research and development consultancy services · Research and development services and related consultancy services · Research and experimental development services · Research consultancy services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£185,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- AC1 Key Personnel Experience: 50%
- AC2 Proposed Methodology: 40%
- AC3 Contract Management and contingency: 10%
Published award criteria (3)
- AC1 Key Personnel Experience: As per tender documentation
- AC2 Proposed Methodology: As per tender documentation
- AC3 Contract Management and contingency: As per tender documentation
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| SIRIO MULTILATERAL STRATEGIES LTDID 6555532 - UREGNI - Customer Care Register Project Manager16 Nov 2026 – 15 Nov 2028 · up to 15 May 2029Extensions: Following the initial contract period there is an option to extend for a period of six months. Optional extension periods will be subject to review and satisfactory performance assessment by the Contracting Authority | £178,900 | 3 Nov 2026standstill to 16 Nov 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 7final-stage tenders | 6 | 0 | — |
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 5 Nov 2026, 13:52 GMT
- Last source update
- 5 Nov 2026, 13:52 GMT
- Award evaluation window
- Submission end – 30 Oct 2026
- Authority reference
ID 6555532- FTS notice number
2026/S 000-083921- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06f253Find a Tender- Contract terms summary
Invoices must quote the contract reference and any other relevant details and be submitted to [email protected]
The estimated value figure indicated in the Scope Section represents an overall estimated contract value. This value reflects the potential scale of the contract and takes into account potential optional extension periods and the uptake of potential optional services as detailed in the tender documents. This figure does not however take into account the application of indexation or increases to charges due to increases in the Real Living Wage. Neither CPD nor the contracting Authority can provide any guarantee as to the level of business under this contract. The Contracting Authority does not bind itself to accept the lowest or any tender. Suppliers remain responsible for all costs and expenses incurred by them or by any third party acting under instructions from the Supplier in connection with taking part in this procurement process regardless of whether such costs arise as a consequence, directly or indirectly of any amendments made to the procurement documents by the Contracting Authority at any time. No legally binding contract shall arise (and a Supplier shall have no legitimate expectation that a contract will be entered into) until such time as entry into the Contract has been confirmed by the Contracting Authority.
How it was run
Official notice- Submission deadline
- 5 Oct 2026, 15:00 BST
- Clarification deadline
- 25 Sept 2026, 15:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Tenders must be submitted electronically via the relevant Call for Tender (CfT) opportunity on eTendersNI, website details immediately below.
Paper submissions will not be accepted or considered and will be rejected by the Contracting Authority / Buyer.
The tender documents are available with unrestricted and full direct access, free of charge, at: URL etendersni.gov.uk/epps ↗
Timeline
4 Sept 2026 → 16 Nov 2026 · 8 dates- Tender notice published62 days ago4 Sept 2026, 14:04 BST
- Clarification questions by41 days ago25 Sept 2026, 15:00 BST
- Submission deadline31 days ago5 Oct 2026, 15:00 BST
- Award decision expected by5 days ago30 Oct 2026, 23:59 GMT
- Contract starts5 days ago31 Oct 2026
- Assessment summaries sent44h ago4 Nov 2026
- Latest notice published6h ago5 Nov 2026, 13:52 GMT
- Today5 Nov 2026
- Standstill endsin 11 days16 Nov 2026, 23:59 GMT
Notice history
3 events · 1 release on Find a Tender · since 4 Sept 2026- Tender notice published4 Sept 2026, 14:04 BSTUK4
- Contract award notice published5 Nov 2026, 13:52 GMTUK6
- Contract signature expected16 Nov 2026, 23:59 GMTscheduled
Contracting authority & participating public bodies
2 public bodies on the noticeOther public bodies
- CPD - Supplies & Services DivisionProcess contact pointProcuring entityConstruction and Procurement Delivery - Supplies and Services Division, is a Centre of Procurement Expertise and provides a central procurement function for central government in Northern Ireland
Bidders & participating suppliers
1 commercial party on the notice- SIRIO MULTILATERAL STRATEGIES LTDAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender