ID 5241930 - PSNI - Pest Control Services

The Police Service of Northern Ireland is seeking to establish a Contract for the provision of pest control services at locations throughout Northern Ireland. The contract will be awarded independently on the basis of the Most Economically Advantageous Tender. The Contractor will be responsible for managing and delivering the specified services at the different premises in a flexible and responsive way. Through Service delivery, the Contractor will be required to:

• implement a sustainable structure that encourages continued value for money, efficiencies, continuous improvement and innovations;
• engender and nurture a true spirit of partnership between the Contractor and the Client by providing a quality efficient Service, seeking to identify solutions to issues and making a commitment to effective dispute resolution;
• help provide a safe environment in all contract areas to enable the Client’s staff to effectively deliver frontline support and services and for customers to avail of those services;
• to maintain a robust programme of contract monitoring to ensure effective delivery of Services; and
• integrate environmental considerations and delivery on social benefits through the performance of the Contract. The key operational objectives and tasks of the Contractor in relation to the provision of the specified services are:
• Provide a clean and safe working environment for staff, contractors, and visitors to the Client’s premises;
• Deliver a consistent quality service across the estate, meeting the standards as specified within the specification schedule and the contracts Key Performance Indicators (KPIs);
• Maintain and safeguard the assets of the Client’s premises and their contents;
• Enable the staff working within the premises to carry out their business functions effectively with minimum disruption;
• Ensure that the services are operated in an efficient and cost effective manner with regard to their business activity;
• Ensure that the Contractor staff are well presented, clean and tidy, polite, honest, respectful to others and willing to help;
• Report to and liaise with the Client’s Representatives (and professional advisors) to compile and implement strategic policy for operating the Services in an efficient and cost effective manner;
• Ensure compliance with all relevant regulations including Health and Safety, and to liaise with statutory authorities as appropriate;
• Offer continual advice and proposals to the Client on methods of introducing additional value for money and innovation into the delivery of the Services;
• Ensure high levels of customer satisfaction.