Official UK procurement notice
IA3617 Communicator Guide · UK public procurement notice
Authority: Staffordshire County Council (Local council)
What is being bought
Published requirement descriptionCommunicator Guides offer support to Eligible Persons who have developed sight and hearing impairments, often as they get older. These difficulties can cause people to become increasingly withdrawn, depressed and isolated. With the right help, deafblind people can live fulfilling lives at home and in the community.
The Communicator Guide Service supports sensory impaired Eligible Persons within Staffordshire by providing suitably trained and qualified 'Communicator Guides.' The Service supports Eligible Persons either in their home or in the community in accordance with their Care Support Plan to achieve their agreed assessed outcomes.
The Communicator Guide Service support for each Eligible Persons will depend on their individual needs as stated in their Care and Support Needs Assessment and their Care Support Plan. The Service will to be delivered to meet the support needs of the Eligible Persons. The Service will be delivered within the Contract Area as defined in the Framework Agreement but ultimately will be Staffordshire wide.
Communicator Guide Support will be provided to the Eligible Persons through the most suitable format of Communication.
The Service's primary objective is to enable Eligible Persons to remain living independently and maintain a good quality of life, and to help them achieve their assessed outcomes, and to limit the extent to which a person's sensory loss detrimentally impacts on their life, and the lives of their family.
The delivery and intensity of the Service will be flexible to reflect the support that the Eligible Persons requires, and to enable them to meet their individual outcomes as set out in their Care and Support Needs Assessment.
CPV: Health and social work services
How this framework works
From the published notice- Bids received
- 2 bids received · 2 suppliers appointed
- Framework period
- 5 yrs from 1 Sept 2026
The lotProcurement structure
single lot · value publishedLot #1This Procurement is for a Framework Agreement between the successful supplier(s) and…AwardedRenewalPublished value£2,753,405
This Procurement is for a Framework Agreement between the successful supplier(s) and the Authority, to supply Services, as and when required under a Call-Off Contract. The Authority makes no guarantee as to the volume of business on offer and any figures / quantities / volumes given are indicative and are guidance only.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (6)
- Service Delivery Model: 20%
- Aims and Objectives of the Service: 20%
- Workforce: 20%
- Quality Assurance: 10%
- Eligible Person Views: 10%
- Case Study: 20%
Published award criteria (7)
- Service Delivery Model: 20
- Aims and Objectives of the Service: 20
- Workforce: 20
- Quality Assurance: 10
- Eligible Person Views: 10
- Case Study: 20
- N/A: 0
- “IA3617 Communicator Guide” is a framework: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 22 Apr 2026, 17:36 BST
- Last source update
- 22 Jul 2026, 16:30 BST
- Award evaluation window
- 22 May 2026 – …
- Authority reference
IA3617- FTS notice number
2026/S 000-069346- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-068910Find a Tender
How it was run
Official notice- Appointment period ends
- 22 May 2026, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 22 May 2026, 13:00 BST
Timeline
22 May 2026 → 1 Sept 2026 · 4 dates- Admission / appointment period ends157 days ago · period end, not a bid countdown22 May 2026, 12:00 BST
- Bids opened157 days ago22 May 2026, 13:00 BST
- Notice published96 days ago22 Jul 2026, 16:30 BST
- Contract starts56 days ago1 Sept 2026, 00:00 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete22 Jul 2026, 16:30 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast2 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
All 2 of these contracts carry the same published figure, £3,304,086, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
IA3617 Communicator Guide Service
- Signed
- 22 Jul 2026
- Value
- ceiling above
- Period
- … – 31 Aug 2031
- Status
- active
IA3617 Communicator Guide Service
- Signed
- 22 Jul 2026
- Value
- ceiling above
- Period
- … – 31 Aug 2031
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids · 2 electronic | — | — | — |
Contracting authority & participating public bodies
Framework contractors & participating bidders
2 commercial parties on the notice- Action Deafness LtdFramework contractor
- Deafblind UKFramework contractor
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.