Housing Management and Maintenance Contract

The City of Bradford Metropolitan District Council is seeking a suitably experienced Registered Provider organisation to provide housing management and maintenance services for its 361 properties. The number of properties may be subject to change as additional properties are acquired/developed or sold through Right to Buy. The Contractor will be expected to provide the following elements: a. Lot 1 Housing Management – the successful contractor will be expected to undertake all activities that relate to managing a home on behalf of the Council. This includes but is not limited to: lettings and allocations, void management, tenancy sign-up, assistance with rent claims and benefits application, providing appropriate tenancy support and managing the tenancies, rent collections, dealing with current debt/arrears and anti-social behaviour, neighbourhood issues, tenancy enforcement, customer service - providing information and advice and support, neighbourhood housing management, successions, dealing with tenant complaints. b. Lot 2 Cyclical Maintenance and Regulatory Compliance - the successful contractor will be expected to undertake all activities that relate to cyclical maintenance and regulatory compliance on behalf of the council. This includes but is not limited to: regular inspections to ensure safety and compliance with relevant legislation, and life-cycle management such as Gas servicing, MVHR servicing, Electrical Installation Condition Report (EICR) – required every 5 years and Fire Risk Assessment and Remedial. c. Lot 3 Responsive Repairs - the successful contractor will be expected to undertake all activities that relate to ongoing property maintenance and repairs on behalf of the Council. This includes but is not limited to logging repair reports, assessing the repairs and identifying minor and major repairs, and carrying out the repairs promptly and within the allocated response times. For major repairs refer these to the Council for approval.