Official UK procurement notice
Hotel Services · UK public procurement notice
Authority: University of the Highlands and Islands (Education)·Consortium: 3 public authorities
What is being bought
Published requirement descriptionThe University of the Highlands and Islands is looking for a supplier to provide Hotel Services at their 4 student residences sites in Inverness, Dornoch, Elgin and Fort William as detailed in the Invitation to Tender. It is expected that these services will be required from November 2025 for an initial period of 3 years, unless terminated in accordance with the provisions of the Contract, with UHI having the option to extend for a further 2 x 12 months periods following the Initial Term
- Recurrence: UHI reserves the right to re-tender for these services upon termination of the contract or at the end of the contract period, including any extension period.
CPV: Accommodation management services · Accommodation services · Building and facilities management services · Facilities management services · Hotel accommodation services · Hotel services · Other hotel services
The lotProcurement structure
single lot · no lot value publishedLot #1The following duties are included within this Contract and shall be carried out as…AwardedRenewal
The following duties are included within this Contract and shall be carried out as required:
Internal and external patrolling.
Monitoring and responding to intruder alarms.
Reactively monitoring CCTV.
Emergency response/keyholding.
Car parking.
Assist with release of trapped personnel in lifts.
Security and key management including arranging the replacement of lost key cards and door lock batteries when required, and general key holding Services.
This list is not exhaustive but provides the basis of the service required.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (8)
- Expertise and Previous Experience: 10%
- Implementation Plan and Exit Strategy: 5%
- Service Delivery: 10%
- Risk Management: 10%
- Continuous Improvement: 5%
- Fair Work Practices: 5%
- Pastoral Issues: 15%
- price: 40%
Published award criteria (8)
- Expertise and Previous Experience: 10
- Implementation Plan and Exit Strategy: 5
- Service Delivery: 10
- Risk Management: 10
- Continuous Improvement: 5
- Fair Work Practices: 5
- Pastoral Issues: 15
- Price: 40
- Technical & professional ability
Bidders must hold Protecting Vulnerable Groups Scheme in circumstances where individuals will be required to work with children and/or protected adults
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
Yes · UHI reserves the right to re-tender for these services upon termination of the contract or at the end of the contract period, including any extension period.
- First published
- 3 Sept 2021, 10:04 BST
- Last source update
- 3 Nov 2025, 17:05 GMT
- Award evaluation window
- 4 Sept 2025 – …
- Authority reference
UHI-RES-32671- FTS notice number
2025/S 000-070616- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02dcb8Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: This is a Contract AWARD Notice and as such the procurement process is COMPLETE. (SC Ref:812187)
How it was run
Official notice- Submission deadline
- 4 Sept 2025, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 4 Sept 2025, 12:00 BST
Timeline
1 Nov 2021 → 3 Nov 2025 · 4 dates- Next notice expected1 Nov 2021
- Submission deadline4 Sept 2025, 12:00 BST
- Bids opened4 Sept 2025, 12:00 BST
- Notice published352 days ago3 Nov 2025, 17:05 GMT
Notice history
10 events · 7 releases on Find a Tender · since 8 Nov 2021- Deadline published: 10 Dec 2021, 12:00 GMT8 Nov 2021, 12:15 GMT
- Status changed to active30 Nov 2021, 11:44 GMT
- Procurement method changed30 Nov 2021, 11:44 GMT
- Deadline moved to 7 Dec 2021, 12:00 GMT30 Nov 2021, 11:44 GMT-3 days · was 10 Dec 2021, 12:00 GMT
- Status changed to complete8 Mar 2022, 16:03 GMT
- Status changed to active4 Aug 2025, 16:01 BST
- Deadline moved to 4 Sept 2025, 12:00 BST4 Aug 2025, 16:01 BST+1367 days · was 7 Dec 2021, 12:00 GMT
- Buyer details updated4 Aug 2025, 16:01 BST
- Status changed to complete3 Nov 2025, 17:05 GMT
- Buyer details updated3 Nov 2025, 17:05 GMT
Published amendments (2 · 2 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineTime limit · IV.2.2 | 7 Dec 2021 | 10 Dec 2021 | +3 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 7 Dec 2021 | 10 Dec 2021 | +3 d |
| — | DeadlineTime limit · IV.2.2 | 10 Dec 2021 | 5 Jan 2022 | +26 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 10 Dec 2021 | 5 Jan 2022 | +26 d |
The deadline for tender submission has changed to 12:00 Noon on Friday 10 December 2021.
To allow for extra time for site visits, and clarification questions to be asked and answered. Thereafter, adequate time is needed to allow for tender submission.
Routine re-releases (7)
- 2021-11: 3 releases · 8 Nov 2021, 30 Nov 2021
- 2021-09: 1 release · 3 Sept 2021
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Kingdom Security | — | — | Awarded |
| KINGDOM SERVICES GROUP LIMITED | £2,430,311 † | — | Awarded |
Contracts
Contract 070616-2025-UHI-RES-32671-1 · KINGDOM SERVICES GROUP LIMITED
- Signed
- 15 Oct 2025
- Value
- £2,430,311
- Status
- active
Contract 006338-2022-UHI-RES-21967-1 · Kingdom Security
- Signed
- 8 Mar 2022
- Value
- —
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| The following duties are included within this Contract and shall be carried out as… | 4bids · 4 electronic · 4 from abroad | 3 | — | £1,754,606 – £1,820,684 |
| Whole notice | — | — | — | £1,754,606 – £1,820,684 |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- UHI Executive OfficeContracting authorityCentral purchasing bodyBody governed by public lawEducation
Dispute resolution & review bodies
- Inverness Justice CentreReview body
- Inverness Sheriff and Justice of the Peace CourtReview body
Bidders & participating suppliers
2 commercial parties on the notice- Kingdom SecurityAwarded supplier
- Kingdom Services Group LimitedAwarded supplier
Official documents & specifications (1)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria