Home Oxygen Service for the South-West Region

NHS Devon would like to invite suitably qualified and experienced providers to tender for the provision of a Home Oxygen Service for the South West Region. NHS Devon is procuring the Services as Lead Commissioner on behalf of all South-West Integrated Care Boards. The Service involves the provision of oxygen equipment, consumables and related services in the homes of service users resident in the South-West of England. NHS Devon, as lead contracting authority on behalf of 7 Integrated Care Boards, is looking to commission Services that provide: • A high level quality • An innovative and greener NHS service with net zero ambition. • A cost effective and efficient service with flexible delivery and installation that improves quality of life for service users. • Service users are supported to ensure they receive a safe and clinically effective treatment. • An equitable service that reduces or eliminates disparities in health outcomes, with a particular focus on those at greatest risk based on social conditions. The Services the Supplier shall carry out include (but is not limited to) the following: • Provide a Customer Contact Centre staffed appropriately 24 hours a day • To receive and process HOOFs and make contact to arrange delivery; • Supply and install the Equipment as directed by the HOOF; • Train the Service User and/or the Carers and ensure that such training is effective • Provide a User Manual to Service Users and clinicians as appropriate • Re-supply and re-stock oxygen supplies; • Reimbursement of electricity costs for Service User's Accounts using static concentrators including self-fill and Transportable (where it is used as the primary source); • Provide Secondary Supply arrangements for use at alternative premises (e.g. secondary addresses; respite; schools) • Supply and service equipment to HOS-AR where applicable • Service and maintain the Equipment This processed is being administered by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner(s). Additional information: The Contract will be for an initial term of 7 years, with an option to extend for any period up to a further 3 years (maximum of 10 years), as defined and at the sole discretion of the Commissioner. Services are scheduled to commence on 1st October 2023. The Services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but is instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77). NHS Devon reserves the right not to award the opportunity or to award only part (or a different arrangement) of the opportunity described in this contract notice.