Home from Hospital Discharge Services

The purpose of the service is to support Service Users and their carers in the period leading up to hospital discharge and during the first 3 weeks following hospital discharge. This supports the Reason to Reside and Home First principles and will help to reduce bed shortages within secondary care through improved patient flow.

Scope of Activity

•The Provider will mobilise the services covered from 24.00 hours on 9 January 2022 with a clear strategy of up scaling to deliver on all the service requirements within a mutually agreed time .

•The service will aim to support independence in older adults, encouraging community support and wellbeing in both in the community and in hospital. The service provider must have a strong model and framework to support this.

• The service will assist patients to get home with a settling in service and use of a wheelchair friendly minibus to transport patients home. This will run 7 days per week and support a mutually agreed minimum number of patients home per day/week.

•The service will work in partnership with internal and external services in order to support a reduction in the use of simple care packages by signposting to community services for Hospital to Home schemes.

•The service will have appropriately trained and qualified staff to drive the minibus 7 days per week. The provider must have a PSV licence for the operation of any vehicles.

•There is a requirement within the proposal for a manager to be on site at Kettering General Hospital. A deputy is to be clearly identified to cover in their absence. The manager will have a visible presence and will manage all relevant staff, any recruitment required, rosters including annual leave etc and performance management when required. The Team will be given a base from which to work within the Discharge offices with access to any relevant IT systems and phones. The manager will drive change as required and integrate the service into Kettering General Hospital by forming successful professional working relationships with key stakeholders.

•There will be monthly operational meetings with the Head of Discharge and quarterly review meetings to review performance against the