TenderlineUK
Procurement Intelligence
Official OCDS
Find a Tender
complete
Official procurement procedure

HOCS4/00015 MILITARY PERSONNEL & VETERANS SERVICE DELIVERY CONTRACT (MP&VSDC) relating to provision of Armed Forces Pay, Pensions, other Military HR Services and Administrative Services Extension

Administrative services for business operations
Call centre
Information technology services
+3 more
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Ministry of Defence: "HOCS4/00015 MILITARY PERSONNEL & VETERANS SERVICE DELIVERY CONTRACT (MP&VSDC) relating to provision of Armed Forces Pay, Pensions, other Military HR Services and Administrative Services Extension". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityMinistry of DefenceScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Ministry of Defence
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Ministry of Defence. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
6.5Bids / Report
50% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 23 active published awards; 10 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityMinistry of Defence
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published10 Dec 2025, 16:30 GMT
Last source update10 Dec 2025, 16:30 GMT
Recurring procurementNot published
ClassificationAdministrative services for business operations, Call centre, Information technology services, Miscellaneous business and business-related services, Pension services, Personnel and payroll services
Delivery area
UK
OCIDocds-h6vhtk-05f32d
What is being bought
The purpose of this notice is to publish the Authority's intention to modify the HOCS4/00015 MILITARY PERSONNEL AND VETERANS SERVICE DELIVERY CONTRACT (SDC). The SDC requirement (known during the procurement as the Future Service Delivery Contract (FSDC)) was advertised in the OJEU on 10 April 2018 https://ted.europa.eu/en/notice/-/detail/154104-2018 and contract award published in the OJEU on 21 January 2020 https://ted.europa.eu/en/notice/-/detail/29607-2020 The Contract which commenced on 1 June 2020 and is due to expire 31 May 2027, covers, at a high level: a. A variety of personnel support services for the Royal Navy, Army and Royal Air Force, in the form of Joint Personnel Administration (JPA), which is the MOD’s current Military Payroll, Expenses and HR system, and pensions; and b. The development and maintenance of a range of supporting Information system (IS) applications and elements of IS infrastructure. The aims of the SDC contract included the transformation and modernisation of these services and envisaged the expansion of the contract scope to include services currently carried out in house. More time than originally envisaged is required to complete the transformation and disaggregation programme contracted for, which has also been further impacted by legislative changes during the term affecting pensions. The Authority therefore intends to modify the contract, extending the term by a maximum duration of two years to a new longstop expiry date of 31 May 2029. During this time it is envisaged that any follow-on procurements will be conducted. It is considered that this contract modification is not a material amendment and therefore does not amount to the award of a new contract.
What changed
From the official release history
  1. Status changed to complete
    10 Dec 2025, 16:30 GMT
  2. Official notice release published
    10 Dec 2025, 16:30 GMT
  3. Buyer information updated
    10 Dec 2025, 16:30 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    Status not published
    Published valueNot published
    Intended continuation of the HOCS4/00015 MILITARY PERSONNEL AND VETERANS SERVICE DELIVERY CONTRACT for a maximum duration of two additional years.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    10 Dec 2025, 16:30 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 18 Dec 2019, 00:00 GMT · £185,000,000
Commercial outcome and competition
Awards
Shared Services Connected Ltd
Not published · Not published · active
Contracts
Contract
£185,000,000 · signed 18 Dec 2019, 00:00 GMT · active
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Ministry of Defence

Contracting authority GB-FTS-6814
View buyer profile

  • Ministry of Defence
    buyer

    London, UK
    john.ryder920@mod.gov.uk

  • Ministry of Defence
    reviewBody

    London, SW1A 2HB

  • Shared Services Connected Ltd
    supplier

    Hemel Hempstead, UK
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThe services provided under HOCS4/00015 MILITARY PERSONNEL AND VETERANS SERVICE DELIVERY CONTRACT must be maintained with minimal disruption and the contractual transformation programme completed whilst addressing legislative changes to pension payments, requiring a variation of applicable contract milestones and an extension of the term of up to 2 years. The Authority considers that the intended contract modifications do not extend the scope of the contract considerably to encompass services not initially contracted for, or change the economic balance of the contract, and had they been part of the initial award procedure they would not have allowed for the admission of tenderers other than those initially admitted or the acceptance of a different tender; therefore, the modification is not a material amendment and does not amount to the award of a new contract.