Lot 1
No lot description published.
Award criteria
Quality - Technical and Social Value — 60% (including 10% Social Value)
Price — 40%
Buyer: Home Office →
View official notice ↗Official source
The Authority is responsible, under statutory obligations including the Immigration Act 1971, the Immigration and Asylum Act 1999, the Nationality Immigration and Asylum Act 2002 and the Immigration Act 2014, for detaining and/or enforcing the removal of certain persons. Heathrow Immigration Removal Centre (IRC) is Europe’s largest immigration detention facility, providing a contracted capacity of 1093 beds, and is made up of two sites: Harmondsworth (754 beds); and Colnbrook (339 beds). Heathrow IRC accepts around 12,000 detained individuals every year and provides crucial strategic and operational benefits to the Home Office. The Authority is seeking a commercial partner to operate the Heathrow Immigration Removal Centre, with the required services including but not limited to: a) security services; b) canteen and catering services; c) special-purpose road passenger-transport services; d) guard services; e) building and facilities management services; f) grounds maintenance services; g) education and training services; h) accommodation cleaning services; i) recreational, cultural and sporting services; j) religious services; k) accommodation services; l) housekeeping services; and m) administration, defence and social security services.
UK, GB
No lot description published.
Award criteria
Quality - Technical and Social Value — 60% (including 10% Social Value)
Price — 40%
| Item | Category | Quantity |
|---|---|---|
| 1 | Security services, Canteen and catering services, Special-purpose road passenger-transport services, Grounds maintenance services, Guard services, Building and facilities management services, Education and training services, Accommodation cleaning services, Recreational, cultural and sporting services, Religious services, Accommodation services, Housekeeping services | Not published |
Benchmarked against retained Find a Tender procedures with CPV division 55. The category anchor is Canteen and catering services (55500000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.
| Comparison set | Procedures | Reported bids per procedure | Named award suppliers | Price evidence |
|---|---|---|---|---|
| Market: CPV division 55 | 944 | 4 median · 11.8 average (262 of 944 with a bid count) | 1.9 average (270 of 944 with named award suppliers) | Not published |
| Same buyer | 4 | Not published | Not published | Not published |
| Delivery region: UK | 119 | 4.5 median · 14.3 average (48 of 119 with a bid count) | 3.9 average (50 of 119 with named award suppliers) | Not published |
| Similar published value (0.5×–2×) | 9 | Not published | Not published | Not published |
“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.
Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.
No planning milestones published.
No linked framework, prior procurement or reprocurement published.
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-050b69 |
|---|---|
| Latest release ID | 024238-2026 |
| Latest release timestamp | Tue Mar 17 2026 16:08:02 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | https://www.find-tender.service.gov.uk/Notice/024238-2026 |
| Tender status | active |
| Procurement method | open |
| Procurement method details | Competitive flexible procedure |
| Main procurement category | services |
| Above threshold | Yes |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | 2026-04-20T12:00:00+01:00 |
| Expression of interest deadline | Not published |
| Enquiry deadline | 2026-04-07T17:00:00+01:00 |
| Award period: start | Not published |
| Award period: end | 2027-11-15T23:59:59+00:00 |
| Submission method details | Authority's eSourcing portal : https://homeoffice.app.jaggaer.com/web/login.html |
| Submission languages | en |
| Electronic catalogue policy | Not published |
| Total tender value | £901,500,000 |
| Tender lots in source | 1 |
| Tender items in source | 1 |
| Tender documents in source | 3 |
| Awards in latest release | 0 |
| Contracts in latest release | 0 |
| Parties in latest release | 1 |
| Date | Event | Reference |
|---|---|---|
| 17 Mar 2026 | tender | 024238-2026 |
| 7 Jan 2026 | planning | 001203-2026 |
| 22 Sept 2025 | planning | 058665-2025 |
| 1 May 2025 | planning | 018437-2025 |
Unmodified official OCDS data retained by Tenderline for this procurement process.
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"title": "Heathrow IRC Operator Services",
"value": {
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"procedure": {
"features": "Stage 1\tProcurement Specific Questionnaire\nSubject to Bidders completing and returning the Authority NDA, Bidders will be provided access to the Authority Procurement Specific Questionnaire (PSQ). All responses will be evaluated in accordance with the guidance contained within the PSQ documentation. Bidders will be required to respond via the Authority's eSourcing portal. \nStage 2 \tIssue of ITT Procurement Documentation \nFollowing successful completion of the PSQ stage, bidders will be granted access to the full set of procurement documentation via the Authority’s eSourcing portal. \nStage 3 \tSite Visit and Group Dialogue \nA site visit to view the IRC will be arranged for all bidders who have successfully passed the PSQ stage (date to be confirmed). \nFollowing the site visit, the Authority will host an in‑person Group Dialogue session. This session will provide the Authority with the opportunity to explain pre‑identified aspects of the procurement documentation to ensure that bidders have a clear understanding of the tender requirements. Bidders will also have the opportunity to ask clarification questions in a group setting. \nStage 4 \tOne to One Dialogue \nFollowing the Group Dialogue session, individual virtual one‑to‑one Dialogue sessions will be available to bidders (dates to be confirmed). Attendance at these sessions is optional and bidders are under no obligation to participate. \nThe purpose of the one‑to‑one Dialogue sessions is to provide bidders with an opportunity to raise bidder‑specific or commercially confidential queries with the Authority. \nFollowing completion of the Dialogue stage, the Authority reserves the right to make minor amendments to elements of the tender documentation. 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"description": "The Authority is responsible, under statutory obligations including the Immigration Act 1971, the Immigration and Asylum Act 1999, the Nationality Immigration and Asylum Act 2002 and the Immigration Act 2014, for detaining and/or enforcing the removal of certain persons.\nHeathrow Immigration Removal Centre (IRC) is Europe’s largest immigration detention facility, providing a contracted capacity of 1093 beds, and is made up of two sites: Harmondsworth (754 beds); and Colnbrook (339 beds). Heathrow IRC accepts around 12,000 detained individuals every year and provides crucial strategic and operational benefits to the Home Office.\nThe Authority is seeking a commercial partner to operate the Heathrow Immigration Removal Centre, with the required services including but not limited to:\na)\tsecurity services;\nb)\tcanteen and catering services;\nc)\tspecial-purpose road passenger-transport services;\nd)\tguard services;\ne)\tbuilding and facilities management services;\nf)\tgrounds maintenance services;\ng)\teducation and training services;\nh)\taccommodation cleaning services;\ni)\trecreational, cultural and sporting services;\nj)\treligious services;\nk)\taccommodation services;\nl)\thousekeeping services; and\nm)\tadministration, defence and social security services.",
"riskDetails": "There is a potential requirement for the Authority to relocate the Heathrow IRC to an alternative site during the life of the contract arising from the proposed construction of a new third runway at Heathrow Airport. The timing of any relocation and the future location of the facility are currently unknown. This scenario could impact the Contractor’s ability to deliver the services in accordance with the existing contractual arrangements and may require adjustments to operational models, staffing, mobilisation, or infrastructure to ensure continuity of service. \nWhile the Authority considers that such a relocation could jeopardise the satisfactory performance of the contract, the specific details of if and when it may occur, and the characteristics of any new facility, are not yet known and therefore cannot be addressed within the contract at award. As such, the risk meets the definition of a “known risk” under the Procurement Act 2023 because it is identifiable but cannot currently be mitigated through contractual provisions or specification requirements. \nA relocation may require revisions to service delivery arrangements, staffing patterns, site specific operational procedures, mobilisation/demobilisation activity, or logistical planning to ensure service continuity. The scale of potential impact cannot be determined at this stage due to the absence of confirmed information on the future site and timeline. \nShould this known risk materialise, the Authority may consider modifying the contract in accordance with the “materialisation of a known risk” provisions contained in paragraphs 5 to 7 of Schedule 8 of the Procurement Act 2023. Any such modification would be limited to what is necessary to address the consequences of the relocation, and would be subject to statutory conditions, including publication of a Contract Change Notice where required.",
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"parties": [
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"roles": [
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"address": {
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"country": "GB",
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"postalCode": "SW1P 4DF",
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"streetAddress": "2 Marsham Street"
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"details": {
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"contactPoint": {
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}
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"language": "en",
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{
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"title": "Heathrow IRC Operator Services",
"value": {
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"currency": "GBP",
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"status": "active",
"documents": [
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"procedure": {
"features": "Stage 1\tProcurement Specific Questionnaire\nSubject to Bidders completing and returning the Authority NDA, Bidders will be provided access to the Authority Procurement Specific Questionnaire (PSQ). All responses will be evaluated in accordance with the guidance contained within the PSQ documentation. Bidders will be required to respond via the Authority's eSourcing portal. \nStage 2 \tIssue of ITT Procurement Documentation \nFollowing successful completion of the PSQ stage, bidders will be granted access to the full set of procurement documentation via the Authority’s eSourcing portal. \nStage 3 \tSite Visit and Group Dialogue \nA site visit to view the IRC will be arranged for all bidders who have successfully passed the PSQ stage (date to be confirmed). \nFollowing the site visit, the Authority will host an in‑person Group Dialogue session. This session will provide the Authority with the opportunity to explain pre‑identified aspects of the procurement documentation to ensure that bidders have a clear understanding of the tender requirements. Bidders will also have the opportunity to ask clarification questions in a group setting. \nStage 4 \tOne to One Dialogue \nFollowing the Group Dialogue session, individual virtual one‑to‑one Dialogue sessions will be available to bidders (dates to be confirmed). Attendance at these sessions is optional and bidders are under no obligation to participate. \nThe purpose of the one‑to‑one Dialogue sessions is to provide bidders with an opportunity to raise bidder‑specific or commercially confidential queries with the Authority. \nFollowing completion of the Dialogue stage, the Authority reserves the right to make minor amendments to elements of the tender documentation. Any revised documentation will be issued to all bidders via the eSourcing portal in advance of the deadline for submission of bidders’ initial proposals. \nStage 5\tBidders submit fully costed initial proposals \nBidders are required to submit their fully costed proposals to the Authority in accordance with the instructions contained within the tender documentation. \nStage 6\tEvaluation and Moderation of Initial Bidder proposals (including feedback) \nBidder proposals will be evaluated in accordance with the Detailed Evaluation Guidance (Technical Envelope) issued within the ITT documents. \nFollowing completion of the initial evaluation, Technical Envelope question scores will be moderated to ensure compliance with evaluation principles and to confirm that assessments by individual evaluators have been conducted in accordance with the published scoring methodology. \nEvaluation will be undertaken by the panel of initial evaluators for each relevant section and will consider each question independently of any others. A single consensus final qualitative score will be agreed at moderation for each technical question response submitted by each bidder. The final qualitative scores, agreed by consensus, will be recorded on the Authority’s eSourcing portal and used to generate each bidder’s overall Quality score (%) as described above. \nBidders will be provided with feedback on their proposals via the Authority’s eSourcing portal. \nAt the conclusion of the Evaluation and Moderation stage, the Authority reserves the right to: \n-\tExclude Bidders who achieve less than 60% of the available marks in the technical quality assessment (i.e., scoring below 60 out of 100 for the quality section; or\n-\tProgress to the Negotiation stage with all remaining bidders; or \n-\tProceed directly to Contract Award Due Diligence (Stage 9) without entering into Negotiation and Best and Final Offer (BAFO) stages. \nStage 7\tNegotiation & BAFO \nShould the Authority elect to undertake Negotiations, bidders who progress from the initial ITT Evaluation and Moderation stage will be invited to participate in a Negotiation phase covering a number of pre‑identified themed areas. The Authority is not obliged to enter into a Negotiation phase and may instead proceed directly to Contract Award Due Diligence without conducting Negotiations or inviting Best and Final Offers.\nBidders will also be given the opportunity to propose additional areas for Negotiation, which the Authority may accept or reject at its sole discretion.\nAt the conclusion of any Negotiation phase, bidders will be issued with a summary of the Negotiation discussions and will then be invited to submit their Best and Final Offer.\nStage 8\tEvaluation and Moderation of BAFO \nBidders’ submissions will first be evaluated and moderated in accordance with the published award criteria and assessment methodology, consistent with the approach outlined in Stage 6.\nOnce evaluation and moderation stages have been completed, scores awarded in respect of quality and price will be combined to determine bidders’ overall score and ranking. \nThe outcome of this stage will be the formulation of a provisional recommendation for Contract award to the highest‑scoring bidder. The formulation of a provisional recommendation does not constitute a decision to award the Contract. \nStage 9\tContract Award Due Diligence\nThe provisional recommendation for Contract award will be subject to a separate Due Diligence stage. This stage will include the completion of relevant checks and the approval of the recommendation in accordance with the Authority’s appropriate governance arrangements. \nA decision to award the Contract will only be taken following the successful completion of the Due Diligence and Governance stages. The Authority reserves the right not to proceed to award the Contract."
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"legalBasis": {
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"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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"description": "The Authority is responsible, under statutory obligations including the Immigration Act 1971, the Immigration and Asylum Act 1999, the Nationality Immigration and Asylum Act 2002 and the Immigration Act 2014, for detaining and/or enforcing the removal of certain persons.\nHeathrow Immigration Removal Centre (IRC) is Europe’s largest immigration detention facility, providing a contracted capacity of 1093 beds, and is made up of two sites: Harmondsworth (754 beds); and Colnbrook (339 beds). Heathrow IRC accepts around 12,000 detained individuals every year and provides crucial strategic and operational benefits to the Home Office.\nThe Authority is seeking a commercial partner to operate the Heathrow Immigration Removal Centre, with the required services including but not limited to:\na)\tsecurity services;\nb)\tcanteen and catering services;\nc)\tspecial-purpose road passenger-transport services;\nd)\tguard services;\ne)\tbuilding and facilities management services;\nf)\tgrounds maintenance services;\ng)\teducation and training services;\nh)\taccommodation cleaning services;\ni)\trecreational, cultural and sporting services;\nj)\treligious services;\nk)\taccommodation services;\nl)\thousekeeping services; and\nm)\tadministration, defence and social security services.",
"riskDetails": "There is a potential requirement for the Authority to relocate the Heathrow IRC to an alternative site during the life of the contract arising from the proposed construction of a new third runway at Heathrow Airport. The timing of any relocation and the future location of the facility are currently unknown. This scenario could impact the Contractor’s ability to deliver the services in accordance with the existing contractual arrangements and may require adjustments to operational models, staffing, mobilisation, or infrastructure to ensure continuity of service. \nWhile the Authority considers that such a relocation could jeopardise the satisfactory performance of the contract, the specific details of if and when it may occur, and the characteristics of any new facility, are not yet known and therefore cannot be addressed within the contract at award. As such, the risk meets the definition of a “known risk” under the Procurement Act 2023 because it is identifiable but cannot currently be mitigated through contractual provisions or specification requirements. \nA relocation may require revisions to service delivery arrangements, staffing patterns, site specific operational procedures, mobilisation/demobilisation activity, or logistical planning to ensure service continuity. The scale of potential impact cannot be determined at this stage due to the absence of confirmed information on the future site and timeline. \nShould this known risk materialise, the Authority may consider modifying the contract in accordance with the “materialisation of a known risk” provisions contained in paragraphs 5 to 7 of Schedule 8 of the Procurement Act 2023. Any such modification would be limited to what is necessary to address the consequences of the relocation, and would be subject to statutory conditions, including publication of a Contract Change Notice where required.",
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"title": "Heathrow IRC Operator Services",
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"description": "1. Introduction\nThe Home Office is seeking to engage with the market regarding the future procurement of Operator Services for the Heathrow Immigration Removal Centre (IRC). This RFI is part of our ongoing market engagement exercise and does not constitute a call for competition or a commitment to any future procurement activity. The Home Office may undertake further engagement activities, which could include additional RFIs, questionnaires, supplier events, or 1-2-1 discussions, to ensure supplier feedback is captured.\nBackground:\nThe Heathrow IRC is a medium security facility in the UK where Residents are detained under immigration powers to effect their removal from the UK. The IRC houses around 1,000 residents and comprises of two sites, Colnbrook and Harmondsworth. The commercial partner is required to support the Home Office to deliver its immigration detention operations.\nThe operational services required include (but are not limited to):\na. Overall management of the services;\nb. Security and guarding;\nc. Admissions and discharge;\nd. Detainee welfare and general care;\ne. Local escorting and hospital bed watches;\nf. Provision of furniture and equipment;\ng. Facilities Management and cleaning services;\nh. Educational and Recreational services including sport & health related activities and paid activity services;\ni. Religious affairs;\nj. Catering and shop services.\n2. Purpose of the RFI\nThe purpose of this exercise is to gather supplier views to inform the development of the procurement approach. This is RFI is part of our ongoing market engagement, and further activities may follow depending on the breadth of responses received.\nSpecifically, the RFI seeks to understand supplier perspectives on:\n1.\tRelocation Risks and Challenges – the potential risks, challenges, and mitigation strategies if IRC services were required to move sites.\n2.\tProcurement Timeline – how the proposed timeline may affect supplier bidding capacity, including risks linked to concurrent procurements.\n3.\tSecurity Certificates – views on which cyber security accreditations (e.g. Cyber Essentials Plus, ISO 27001) are essential for IRC service delivery, and any reasoning where they may not be considered necessary.\n4.\tBid Validity – understand your maximum bid validity period your organisation can realistically commit to before the need to make changes to any submitted proposals.\n5.\tDialogue & Negotiation Stage – understand your views on which topics and issues would be most helpful to explore during the dialogue and negotiation stage.",
"communication": {
"futureNoticeDate": "2026-01-28T23:59:59+00:00"
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"aboveThreshold": true,
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"parties": [
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"name": "Home Office",
"roles": [
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"address": {
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"country": "GB",
"locality": "London",
"postalCode": "SW1P 4DF",
"countryName": "United Kingdom",
"streetAddress": "2 Marsham Street"
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"contactPoint": {
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"language": "en",
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"id": "058665-2025",
"url": "https://www.find-tender.service.gov.uk/Notice/058665-2025",
"format": "text/html",
"noticeType": "UK2",
"description": "Preliminary market engagement notice on Find a Tender",
"documentType": "marketEngagementNotice",
"datePublished": "2025-09-22T16:47:23+01:00"
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"id": "engagement",
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"description": "•\tTo express interest and obtain the documentation please contact the Heathrow IRC Procurement mailbox: heathrowircreprocurementproject@homeoffice.gov.uk\n•\tWe kindly request your completed response be returned by 12 noon, 3rd of October 2025 to the Heathrow IRC Procurement mailbox: heathrowircreprocurementproject@homeoffice.gov.uk\n•\tWhen submitting, please include “RFI Response – Heathrow IRC Operator Services” in the subject line.\nPlease note:\n•\tThis RFI is for information-gathering purposes only.\n•\tAny information provided will be treated in confidence and used solely to inform the Home Office’s procurement strategy.\n•\tSuppliers are advised that this exercise does not form part of a formal procurement process, and no commercial advantage will be given to those who respond to this notice.\n•\tThis is one of a series of potential market engagement activities.\n•\tThe Home Office will contact suppliers who express an interest in this RFI, as well as those who participated in previous Heathrow IRC market engagement activities, to inform them of any subsequent market engagement opportunities.\n•\tAny Suppliers who have not engaged in earlier market engagement activities for this procurement will be required to sign a Non-Disclosure Agreement prior to receiving the RFI questionnaire. \n•\tIf you are not able to respond within the timelines stated please let us know."
}
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"title": "Heathrow IRC Operator Services",
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"description": "The Home Office is seeking to engage with suppliers who are interested in becoming the commercial partner (Prime) responsible for delivering 24/7 operation of the Heathrow Immigration Removal Centre (IRC). \nBACKGROUND:\nThe Heathrow IRC is a medium security facility in the UK where Residents are detained under immigration powers to effect their removal from the UK. The IRC houses c.1,000 Resident and comprises two sites, Colnbrook and Harmondsworth. The commercial partner is required to support the Home Office to deliver its immigration detention operations. \nThe operational services required include (but are not limited to):\na. Overall management of the services;\nb. Security and guarding;\nc. Admissions and discharge\nd. Detainee welfare and general care;\ne. Local escorting and hospital bed watches;\nf. Provision of furniture and equipment;\ng. Facilities Management and cleaning services;\nh. Educational and Recreational services including sport & health related activities and paid activity services;\ni. Religious affairs;\nj. Catering and shop services.\nREQUIREMENT:\nThe Prime will be required to manage all operations of the IRC, including providing the staff. Where specialist services are required, or additional capacity, the Prime may decide to subcontract. Therefore, the Home Office also seeks to engage with Small and Medium Enterprises (SMEs) who could potentially partner with the Prime.",
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"country": "GB",
"locality": "London",
"postalCode": "SW1P 4DF",
"countryName": "United Kingdom",
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"contactPoint": {
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"description": "Suppliers are required to express interest by 12PM on the 09/05/2025.\nThe market engagement exercise seeks to understand supplier interest, capabilities, and approaches to delivering a high-quality and compliant operational service. The Home Office would like to solicit market views on specific topics such as:\na. Payment mechanisms and performance incentives;\nb. Increasing Home Office visibility and performance management of subcontractors;\nc. Staffing model approach;\nd. Key performance indicators;\ne. Continuous improvement and innovation.\nThe estimated dates will be the 28th of May and 29th of May 2025. \nThe Home Office anticipates to host the Market Engagement event late May to Early June. The structure of the events is as follows:\n-Day 1: Home Office presentations, site tour and discussions;\n-Day 2: Presentations, Workshops and supplier 1-2-1s.\nThe Home Office may issue questionnaires to the suppliers in attendance to complete in advance of the event.\nDay 1:\nThe session will be delivered in person at Heathrow Immigration Removal Centre and will comprise of a site tour, Home Office presentations and supplier discussions. Interested suppliers will be informed of the agenda in advance and any rules of engagement. This event will provide suppliers with an opportunity to get an insight into the strategic, commercial and operational aims of the procurement.\nDay 2:\nThis event will take place the day after the 'Day 1' event. Day 2 will comprise Home Office presentations, group workshops and supplier discussions, an overview of the proposed procurement process, and 1-2-1's with suppliers.\nThe Home Office will capture any questions raised in the 1-2-1's and issue responses to all suppliers for transparency purposes, before the engagement deadline. \nPlease note:\n -Due to room capacity, and site tour safety restrictions, there will be a maximum number of representatives per supplier permitted to attend the event. Suppliers will be notified in advance. \n- All participants will be required to sign and return a Non-Disclosure Agreement (NDA) in advance of the initial event, which will be issued upon receipt of your expression of interest. Failure to return a signed NDA by the deadline will exclude the participant from the market engagement exercise. \nTo express your interest in the market engagement process, please contact Catharine Bishop (IRC Procurement Manager) at HeathrowIRCreprocurementproject@homeoffice.gov.uk to request a Market Engagement Interest Form. Be sure to quote reference project_18030 in all correspondence."
}
]
},
"initiationType": "tender"
}